They gave us a complimentary breakfast. Location was very near to Haram and there was convenient shuttle bus and electric carts every five minutes to the Mosque. They entertained our request for early check-in also without any extra charges.

Nothing.

Rooms very big sized and very clean. Staffs very very courteous and warm.

Nothing particular

المكان جميل وغرف نظيفة وسيارة قولف على مدار اليوم تقربك للحرم يستحق السكن خدمة الاستقبال ممتازة وخدمة الغرف من الموظف (عهد) ممتازة يشكر عليها

From start to finish the service provided by this hotel was exceptional all the amenities were clean and to a high standard. The breakfast was amazing with a wide selection of item to choose from. The staff were amazing and very attentive would definitely recommend to anyone. I definitely know were I am staying when I come here again.

Tout est vraiment excellent

Le buffet

Très proche du Haram et il y a des navettes jour et nuit.

الموظفين

لايوجد

قرب المكان للحرم 5 مشي على الاقدام وتوفر وسائل نقل باص وسيارة القولف قربه من سوق الخليل جميع موظفي الاستقبال وخاصة الاخ ياسر شكرا لهم علي حسن الاستقبال وسرعة اجراء الدخول واشكر ألاخ ياسر على تعاونه بتسهيل الدخول وتوفير الغرفه قبل 4 مساء

لا شي

المكان قريب للحرم والمواصلات موجوده طول الوقت موقع جميل واشكر العاملين على نقل الشنط ونظافة المكان راسل ومهدي ممتازيين👌🏻

لا شي

Super hotel! Amjad, Taha en Muhammed Haseem hebben ons goed geholpen! Het hotel is heel schoon en ruim. Daarnaast ook heel dicht bij het moskee. Fijn dat het hotel ook shuttlebussen aanbied. Volgende keer nemen wij weer dit hotel.

La proximité avec la mosquée Le personnel d’étage La mise à disposition de transport rapide pour se rendre à la mosquée

Le manque de variétés culinaire Problème électrique dans la chambre

Cleanliness

Nothing particular

Tout

Rien

الراحة الايمانيه

لا يوجد شي

هادئ ومريح جدا

Clean and helpful staff.

Needed more variety on the breakfast menu. And the buggies need to be faster! Like need a big fat engine init!

طاقم مرح وبشوش خدمة ممتازة والتمر والماء والقهوة مجنانا راح تكرر دايما

طاقم مرح وبشوش خدمة ممتازة والتمر والماء والقهوة مجنانا راح تكرر دايما

فريق العمل

cleanest

A slight uphill walk to the Haram, and no clear information on whether the Gulf car service is available for guests.

Staff is polite and friendly. Internet is good quality. Location is close to Haram.

Guests fighting over the seats in the complementary shuttle service.

Très bien

Rien

Cleanliness Breakfast Accessibility Location

Location, breakfast, comfy beds

Rooms a little tired and need of some updating especially bathroom

النظافه ومراعاة الآخرين ومعاملة الطاقم من أستاذه هدى الى الاستاذ سامي الرحيلي وكان قمة في الاخلاق لما عرف أننا جينا من عمره مدد لنا الوقت والعامل مهدي ماشاء الله عليه خدوم

المخدات صراحه ياربي عجزت انام منها قرأت اول تعليقات عنها بس توقعت تغيرت او توقعت مبالغه بس صار صدق

اول مرة اسكن منطقة جبل عمر واستمتعت بالفندق الموقع ،سعة الغرف ، الاطلالة على ساحات الحرم خدمة الغرف سريعين بتلبية الطلبات هناك عربات قولف توصل لنقطة قريبه من ساحات الحرم على مدار اليوم تقريبا

الافطار يحتاج تنوع اكثر الباصات توصل لنقطة بجانب اجنحة هيلتون وكونراد وتنزل للارضي بالمصاعد والغالب تكون مزدحمة

L emplacement idéal , le petit déjeuner copieux et varié , l amabilité du personnel , le parking gratuit , les bouteilles d’eau offertes

Le fait de nous faire payer 350 sar supplémentaires car on est arrivé plus tôt que prévu à savoir le matin au lieu de l après midi . La propreté n’était pas au top pour un cinq étoiles .

Location was super, close to Haram with shuttle and golf carts going up and down making it convenient. Hotel is 5 stars, room was amazing comfortable beds and spacious bathroom , value for money. Housekeeping services were on point👌 Ahad was friendly and did a wonderful job ensuring our room was clean and we had all conveniences.

Coffee shop prices were abit expensive, I guess you pay for convenience.

The rooms including the washroom were a good size. The prayer area in the hotel has a lovely view of the Haram. The staff, in particular the concierge and cleaning staff, were very helpful and professional.

There is a golf cart that takes you to and from close to the Haram. Unfortunately, it was not very well managed as people from other hotels were jumping on and not showing any consideration for the weak in our society. If you are traveling with an elderly person or less abled person the walk back to the hotel can be particularly difficult as it is uphill and the golf cart provides ease. However, it is very difficult to get on to from the Haram because of people abusing the service. The walk to the closest gate of the mosque is approximately 15 minutes for a fit and able person. There is no option to check in very early. I would look at paying for an additional night if you are arriving in the early hours of the morning. As it was, we left our luggage with the concierge, completed our Umrah and were able to check in early afternoon.

Die Gastfreundlichkeit und hilfsbereite Bedienung

I really like the exceptional Service provided by Employee/Housekeeping staff named Mahdi. He went above and beyond to make our stay enjoyable. He was very friendly and attentive! He provided us an excellent service.

The staff very kind and professional Rooms Clean and confortable Prayer room Shuttle golf car

A bit noisy

We had an exceptional experience thanks to Yasser, who went above and beyond to ensure our hotel booking and stay were perfect. From the moment we arrived, Yasser’s warm welcome and professional demeanor made us feel right at home. He was incredibly attentive to our needs, swiftly handling our booking and providing us with all the necessary information. Yasser’s dedication to excellent service was evident throughout our stay. He was always available to assist with any queries or requests, making sure we were comfortable and satisfied. His local knowledge and recommendations greatly enhanced our visit, allowing us to explore the best of what the area has to offer. We are truly grateful for Yasser’s outstanding hospitality and would highly recommend him to anyone looking for a seamless and enjoyable hotel experience. Thank you, Yasser, for making our stay unforgettable!

I liked the everything.