Приветливость, качество услуг, чистота

Количество полотенец на персону

This is one of the best All-Inclusive resorts I have ever been to! As we arrived, the receptionists helped us with two parking spaces for our cars, instructing us where to park and how much it would cost (parking is paid, around 15 BGN per day). After our check-in at 14:00 (earlier check-in was not possible) we were pleasantly surprised by the amount of activities, food, bar and board games selection provided. The main lobby is open space, equipped with 2 PlayStation 4 devices, 2 Pool tables, 1 Table Football and 1 Ping Pong table, which are excellent for a relaxing time with friends! We were surprised to see many cocktails that were included in our All-Inclusive Package. The beer was very tasty and they are NOT skimpy with the alcohol amount in the cocktails! Some shots are included in the package as well which are great to get the party going. There is music all day starting from 10:00 until 23:00 when they are legally obligated to stop the music and unfortunately also the bar. The All-Inclusive Package includes several meals a day which include: Breakfast, Late Breakfast, Snacks, Lunch, Dinner. The food changes every single day and there is A LOT of variety from fish to beef to pork and chicken or even vegetarian! The food was delicious every single time, i suggest you try all the variations of food and to pick your favorite! Mine was the fish stew! :) The two outside pools are a bit cold but in the summer heat it fitted perfectly. There was also an animation team who were very cheerful and funny :) The Hotel is also equipped with a small gym enough to get a workout in you as well as a sauna and massages. The Hotel does not have a private beach, but in the back of it there is a wooden path that brings you directly to the beachfront of Kiko Bar, where you have the possibility to rent a sunbed for 10 BGN per day, but there is plenty of free space where you can put your beach towel on the sand and enjoy the Sea. We had a wonderful time at Cook's Club! Enjoy!

The parking posibilites are VERY limited. We were very lucky to find two empty lots. Otherwise everything was heavenly!

This is by far the best adults only hotel in Sunny Beach. Hip, trendy, upbeat, with exquisite design and state of the art pools. The location is really great and within walking distance to the best upscale nearby beach bars in the area. Loved the activities and the kindness of all people working there. Highly recommended and I will be back! Thank you for everything Cooks Club stars.

Everything was perfect. The only thing I would add to the room is an extra ambient light somewhere close to the balcony door. The main 3 lights of the room are beautiful but an extra ambient light would be a great addition.

bar and pool area was very comfortable to spend time.. and only few minutes away from beach.

hospitality mindset of the property is weird. i have arrived around 12:00 o’clock, couple of hours before check in. although they had avaible rooms, they kept telling the company policy and didnt give me any room.. by the time there was a big group to check in at 14:00, i had to wait even almost extra hour to check in.

a very good location near the sea and old Nesebr great nature good swimming pool and lobby

the room is not comfortable the bathroom is awful with old fitting

The rooms are spacious, large bathroom and bedroom area along with a big balcony. The food was good and the hotel has a lively atmosphere for the best part of all day.

no negatives.

Every thing

Liked every thing

It's exactly like the pictures! The pools are big, the rooms are good looking, with minimalist design. The food was great, there was something new every day and also there was a live cook on every meal, that made pancakes, eggs, burgers or steak in front of you. You definitely can't stay hungry with the all inclusive package. The drinks included in the all inclusive were also great. The staff was really polite. There were a DJ and an animation crew for entertainment. Over all it was a great experience!

The parking... that's the only complaint we have. If you can find a place to park (because there aren't enough) it costs 15lv per day. We didn't park at their "parking", but on a street near the hotel, where it wasn't blue zone. It was a 5 minute walk to the hotel, but we saved ourselves 60lv.

Nice walking distantce to Old Nessebar and 350 m to the beach. Clean pool and green space. Large and bright room. Good breakfast with lots of food to chose from.

We had a 6 day stay at the hotel and the cleaning staff when called just pased the vacum cleaner, no towel chaging or sheets. NO hairdryer !!! At check out we forgot a souvenir in the room and they just threw it away and said didin't found it. In the restaurant staff is very robotic... While eating, more then once, they wanted to take the plates with food on it. 😳 Or just took the plates away if you go for water refill. The party at the pool ends at 23h. And the night club opens only on weekends, not during the week.

Good value, food, mattress, pools and staff.

The towels were washed with no detergent and no softener for sure, no fragrance, they smelled pretty bad. Wiping your body with those towels after the shower actually made you smelly. Rooms need to be more clean. No reserved beach by the hotel. Since it's an adult resort/hotel, they should keep the bar lights on at least until midnight and not at 23hrs. No power outlets near the bed for charging your phone.

front desk staff was ukrainian lady with very poor english and bulgarian language skills, communication was very poor and overall level of service was unacceptable. Bulgarian front desk staff was really nice and polite though. Once we got transferred to them check in was smooth, would rate them 10. We had a room on the second floor and there were ants walking inside the door, unacceptable for a hotel of such high standard. We complained about it to the ukrainian front desk lady but she did nothing to rectify the situation, would not go back for sure.

Very well located hotel (just between Sunny Beach and Nessebar) - there's just a walk distance to shops, some diners/pubs and roughly 2 kilometres to the Old Town. Also hotel is in first line to the beach. Rooms are spacious, with big balconys and the infrastructure around the pools is as it should be. Fantastic roses around the fence :) Enormous variety of food - always 2 soups and 6 main dishes for dinner and supper. Salads, dressings, desserts in addition. Live cooking as an additional feature. It was very good choice for our vacation time

After the season has started the animations were a little bit to loud and intense. The lady with microphone should encourage participants a little bit quieter