Excellent location for sightseeing.....very safe neighborhood both day and hight.

A few cosmetic repairs needed. No night stand. Wood floor had a spot with water damage. No towel bars for wet towels and NO washcloths in the room.

Super friendly, clean and mannered

the pillows were a but uncomfortable, that is the only thing I might have not liked

Overall a great stay Location Balcony Bed comfortable Great value for money Good service

Netflix was not working The shower was blocked by someone's hair The lighting was poor at night

Small, elegant hotel with very friendly and helpful staff, near great restaurants in a cool neighborhood.

The hotel is nice and got a good location with a lot of good places in the area. They gave me back all my money when I asked to leave. That was good but also what I had expected.

After travelling 20 hours to get to the hotel I only wanted one thing. A quick shower and then hit the town. The room had no water. Went down to the lobby and they said it would be back in a couple of hours. Ok. I thought but after meeting my mates they said it had been out of water for whole day and They should have told me when I checked in. They did not. Day after when I woke up the water was not on. I checked out and got my money back. YOU SHOULD CLOSE IF YOU GOT WATER PROBLEMS.

Location is very good. You are on one block from Av. Chapultepec which has many restaurants and bars. Most of employees are friendly and helpful during our stay. One afternoon staff (a man) has tried to help us arranging a day trip to Lake Chapala. We are very thankful.

We stayed in a deluxe junior suite for one week. The sofa bed is very uncomfortable with just springs (no foam based mattresses). It does not support your body when you sleep on it. The room light is very dim. We have to use iPhone flash light looking for things. Shower has limited water pressure. Our breakfast is included, but they only offer one choice (a small fruit plate or juice, two fried eggs & some beans/chips). After two days with the same breakfast, we stopped going. Generally, staff are friendly except one staff (a man) working on the front desk on one night. He is very rude to us when we asked for help. He is one of the main reasons we did not like this hotel.

location is great, room was quiet, the staff was very polite and helpful

the finishes in the room look kind of old and a little damaged. At times we got a drainage smell at night, probably from the shower. The lights were hard to figure out, too many switches. The bed was surprisingly uncomfortable for a hotel, a spring mattress that sinks as soon as you lie down. The towels looked clean but smelled funny.