Staff was excellent

No complimentary water,they charged 1000 tenge for it

No wifi , very dirty

Nothing

I think, the staff first!!!! They don’t understand English but they are just so helpful like everyone else in Almaty!!!! Even when they can’t help, they type, I am sorry on their phone and let Google translate it!!! How touching is that!!!! Location is just fantastic! 300 meters from Almaly metro station! Plenty of choices for food! You can take a walk around!

1) It’s a bit expensive. Apart from the location and good staff, there is nothing that this hotel offers which would match the money they charge. 2) There is no 24x7 restaurant but just a kitchen which opens only for breakfast. They heat your food in microwave though! 3) It is more a b n b than hotel

I can not recommend it to anyone despite the good location. Altough laundry service was okay, but other services are on really basic level.

Staff called at 7:30 to wake us up saying “it’s time to leave!”. Breakfast was served from 8:00, but not the quality the picture promised. Kitchen table were sticky. Bathroom was rusty a bit even for this price. They asked the money in advance, not when leaving.

bed food, bed services.