Excellent service staff @ front desk & in the various restaurants. They were to help with scanning of documents for work done while I’m in holiday to send back to my staff in the office to follow up.

Very beautiful and peaceful surroundings. Great ambience for retreat from hectic work and recharging from stress.

Clean, spacious, and cozy public hot spring. It is competitive experience as hot spring in Japan. Qiyan suite room has sufficient space for 2 adults. It’s clean, good quality furnitures, and various snacks and beverages in mini bar as well. Course dinner and breakfast served in western style restaurant are pretty good taste. The stuffs who can speak Japanese are working here more than I expected. (At least 3)

May need sometime for the seats availability for breakfast if you go to the restaurant lately.

Room was spacious and very clean. The staff/personnel were very accommodating and kind. They made sure that my stay here at the Gaia Hotel was delightful. Had free breakfast and also gave free little snacks and drinks.

Staff are friendly and very helpful. Room is clean, big and hotel provides some fruits and drinks in the mini fridge. Food is very good at the various on site restaurants. It is a great place for hideaway for a couple of days. The location is quite a walk away from Metro station but hotel provides shuttle service.

great staff service , felt fully welcome! helpful staff! great experiences. definitely will revisit here

nothing

The staff were very friendly

The sound proofing of the room was terrible.

Hot springs were nice. Had a cold bath as well which I liked. Service was good - reception helped dry my wet shoes overnight which was a life-saver. Room was also comfortable.

Breakfast could be improved, but there are good choices nearby. I'd skip the breakfast at Gaia if that's an option.

the room view was okay. giant book shelves were beautiful. strange layout b/t concierge and front door that guests need to carry their own luggage downstairs which is heavy and dangerous. room sound proof is horrible that u can hear staffs talking and kids running & screaming on the hallway

the staffs at restaurant were very friendly

everything is good

but outside our room, there are some water towers and big pipes… not so beautiful :(

Shabu shabu , hot spring

Location

The hot spring bathtub in the room

Room was smelly, very small window so it was very dark at day. At night impossible to turn off completely the light : night lights are on all night long. No English speaking staff. Breakfast not good : for a place who promote health and relaxing the fruit juices weren’t fresh. Service in average. Noisy. Uncomfortable bed. For the price I was expected a very high quality of services and facilities but it is not.