Location was excellent. Many of the staff were pleasant ( receptionist who greeted us, some of the bar staff)

There was no social area for guests to sit in, apart from the bar or outside. The bar management was chaotic and the main barman seemed to have an attitude problem. He was rude to guests and staff publicly. Our order was noted down, forgotten, then inaccurately served. Special requests not observed. Wine (white) was warm, served about 30 minutes after ordered, and request to have this rectified was not well received. Drinks outside had to be in plastic glasses and we were not allowed to sit inside at 5.30 because the tables had to be kept for dining guests (potential not actual). Food was Ok when we got it. Breakfast offered porridge on request. When I requested it I was told the chef was not in the kitchen at the moment. It took a couple of conversations to persuade our waiter to find him. Porridge once delivered was good though. Seems a shame that a venue that looks so promising should be so badly run in some areas.

Friendly staff, beautiful location, very good atmosphere and tasty pub grub and cooked breakfast. Met all of our needs and nothing was bad.

It was very overpriced (£135 a night when most other places on WHW are around £85/90 and are of a higher quality) and the bar/restaurant seemed quite badly organised. Don’t like being critical as the staff were all really nice but the hotel has the potential to be excellent.

We stayed in one of the cabins. Perfect size for 1 night on our West Highland Way journey. Good location and clean and comfortable. The buffet breakfast in the morning was lovely.

No WiFi in the cabin.

Friendly staff

This inn is very well located along the west highland way. Unfortunately I think it's overprieced. It's more expensive than other places. Yet there were no real spoons for tea in the room, only instant coffee in the morning,... and you could carry on. Overall, for this price, I would appreciate a little more attention to detail. And that might have been my bad... But did they really have no wifi?

Close to Ben Lomond

Shower did not work. Was not told that breakfast was only until 9am--normally breakfast lasts until 11. Staircase was very narrow.

The hotel staff was very friendly and very helpful.

The restaurant connected to the hotel is very bad. The staff there seem incapable of running the place and the food was mediocre at best

Great location, great property

We had breakfast and dinner, both very poor.

We got an upgrade to a beautiful and cozy room with view of the loch.