スタッフの方の対応が良い。お風呂も良かった。　　

トイレのドアの開けしめが少ししづらかった。

員工態度非常的好也很熱情，詢問去機場的路線也很有熱心的幫忙協助規劃路程

設備乾淨整潔

地點估狗看起來不遠，但往旅館的路上都是上坡，加上冬季下雪，拖著行李走根本是崩潰，希望可以巴士站往飯店的增設接駁車QQ 比較適合自駕的旅客

Enough parking space (rare in Japan) Cosy classic furnished rooms; futon beda are ok for us big europeans Very nice onsen and you can use for free the onsens of this hotel chain in Zao

The food was excellent and the staff were very helpful. Comfortable beds and plenty of bedding.

I wish someone would have picked us up at the train station. As it was, we walked over a quarter of a mile dragging luggage up 40 deg inclined roads with switchbacks. Extremely fatiguing for this 67 year old and her 68 year old husband.

Great area with lots of hiking options, so many beautiful onsen to choose from. Definitly reccomend the Lunch Options as they were incredible value and options outside the ryokan where limited during summer season. The staff was friendly and accomodated us despite my broken japanese. They even offer shuttle services to the vus terminal so you dont have to lugg around your luggage. The in hotel onsen was cozy and offered a lot of space, but even if that does not satisfy your onsen needs, the hotel works together with other hotels so you can use their onsen for free as well (walking distance). That together with the public open air onsen which are gorgeous and also only a couple mins walking distance away makes this an incredebly cozy eyperience.

If you are not used to japanese futon beds, you might want to ask for an extra futon ;)

Great location to the famous Takamiya group of Onsens. Next to the Dairotenburou (5 min walking) and close to Zao combini store and restaurants.

The room is too small but that’s expected

As always very polite staff and a traditional Japanese hotel room made this notable. The hotel helped us get a reservation at a sushi place and did speak some English to help us. There was a man to help carry cases in.

Despite arriving early we were told they had no room to accommodate us for dinner or (unbelievably) for breakfast the next day. But in this village nothing opens until mid morning, after check out. In the evening we had to go out for dinner but they had no umbrellas to borrow for the rain. We were not allowed to park in the many empty spaces in front of the hotel to drop our bags, but a man did help carry them in. However on departure he wasn't there so we had to carry to their second gravel car park. Now we had a car, and we can carry cases and walk through rain to eat, but if you didn't have those benefits you could have had a lot worse time. Finally while traditional and well maintained the room was dated. No thermostatic shower valve means showers can become got it cold while showering. The air con worked OK but seemed quite dated and large vs more modern units. Finally coffee places are limited in Zao Onsen so the fact the hotel has closed their coffee area meant there was no space to relax with a coffee or drink outside the room.