very conveniente location to JR and subway stations. very friendly staff, clean, well maintained hotel. room amenities were ok.

the swamp cooler took a lot of precious space and did not work very well. I ended up unplugging it and using the room AC. room space was ok for a single person, but would have been tight for a couple.

very clean and the staff are extra helpful

could use more space esp for luggage. it can be challenging opening a large suitcase in the room :)

Very good location, ideal for shopping along the nearby street. I used the coin operated washing machine and tumble dryer, to wash and dry my clothes, so that was handy. It was only in Japanese but I used a Japanese to English translation to work out what it said, so managed to use it. The washing machines are very popular but I managed to get one. A little tip, maybe set a timer/alarm on your phone to empty the machine promptly once it has finished, so the next person can use it. The washing machine is pin protected so if you forget no one else will be able to use the machine. Only 1 pillow each in the room but I went to reception and they gave us two more. Nice amenities in reception. My wife got a face pack/mask. We would stay there again. Ideal for walking to the cruise port, if you are feeling energetic. It was a bit of a walk with bags, but we allowed plenty of time to get there so was a nice stroll.

The room was a bit small, but that is to be expected for Japan, so I didn't mind.

great location, close to subway and within walking distance of shops and restaurants etc. Bus stop right out the front! Laundry was also handy for a mid trip stop in

room was very small.

Location is fantastic

Room size is very small.

Window opened about 4 inches.

No lobby except for a chair by the front door.

The location is good as it’s surrounded by several great restaurants, and it is close to train stations

Nothing

cleanliness location

location & price

a bit room in the room so we open the window but very noisy

Perfect location to Kannai station and walking distance to lots of shopping and food options. Room was clean and bathroom was a nice size. Great price for the location and level of comfort. Overall our stay was extremely enjoyable...would highly recommend!

The room was bigger than I thought and clean and comfortable.

clean! close to station

fridge in the room… everything got frozen.. even change temperature..

location, cleanliness and facilities

pillows

Good location

Tiny room. Staff is not very friendly. I had breakfast included but had to leave at 7am same time as the breakfast was opening. They refused to prepare a sandwich the night before instead of a breakfast or even serving a cup of coffee a little before 7am.

Nice location.

Small rooms. Not advisable for families with kids.

The location is pretty good if you want to visit the harbor front and Chinatown. It is right outside of the Kannai subway station (Blue line) so going to Yokohama station (where Pokemon Center is). The room is pretty good for the price and the hotel itself is in a generally good shape. The Italian restaurant in the hotel serves pretty good pasta. Staff is also very helpful while their English level is passable. They also took my bag directly to my room when I showed up early and store it for a few hours after I checked out.

There are some stains on the wall by the window and washroom light switch. Seems like a common problem with hotel these days. The buffet breakfast is passable (limited selection) but the restaurant is just too small and it can get very jammed packed in the morning. There was only one server and once chef on duty in the morning and they were doing their best to run the restaurant. Also you have to ask for fork and knife if you can't use chopsticks, a bit odd. At least the coffee is acceptable. Finally, it's a bit far from Shin-Yokohama if you are coming by bullet train. Taxi cost (as of Dec 2022) was about 3500 Yen. From Yokohama (Narita airport express) was about 1500 Yen.

Great communication. Clean room. Quiet and convenient location, but not too far from the heart of activities.