Room was very comfortable and well equipped. Bathroom had clearly just been renovated and was very nice with plenty of good quality toiletries supplied. Bed was very comfortable and nice touch having complimentary bottles of water and tea/coffee as well as take away cups which I have never seen before in a hotel but is such a good idea! Breakfast was really good. Fantastic choice of options and very good quality. One of the best hotel breakfasts I have had in a long time. Very friendly staff at breakfast too. In fact all the staff we had contact with during our stay were very friendly and helpful. Definitely makes a difference having smiley, friendly staff! If we visit Nottingham again, I would most definitely stay here again.

Nothing!

The bed is not comfortable

Nice and quiet

I was put in an accessible room to start with where the bath was tiny and the sink was far too low for me to use properly. I was also next to a general managers office where I had to listen to a woman talk loudly for hours all night and was woken again around 5am listening to her speak very loudly. The room was very basic for the price I paid per night. The staff when I asked to change room were happy to facilitate this however the other times I spoke to staff I found them to be quite rude. I wasn’t asked how my stay was or anything personalised, I feel that I was an inconvenience to them by just being a guest. I also thought there would have been a fridge in the room which there wasn’t. My second room was very hot and there was a fan provided however effective air conditioning would have been better. The spa was nice however very busy (not the hotels fault of course) but I didn’t understand why in the woman’s changing room there was only shampoo and shower gel provided and not any conditioner- I washed my hair in the changing rooms and then had to finish washing it back in my room where I had access to conditioner. I also attempted to order room service on the first night however couldn’t get through. The second night I ordered a takeaway and asked the reception if I could have a plate and cutlery which they said would be brought up - that never arrived and I when I went to the bar area to get some he disappeared for a good 5 mins before coming back with a very small plate and some cutlery for me.

It was a standard Marriot experience, the same problem at the Manchester Piccadilly existed here too, the rooms are dusty and carpets need spot cleaning. The Spa was nice.

The dusty room and stains on the carpet, there was no wow factor at the breakfast room with very standard choice. The vegetarian sausage was terrible, the hot water machine did not work, the staff were nice but very few, they took very long to fulfil orders if they remembered at all. The juices were not fresh, from concentrate with added SUGAR. Breakfast was quite disappointing. Even getting plates and cutlery to eat the food bought from outside took a ridiculous amount of time while the bar man faffed about looking for such. We asked to order food from the restaurant, the staff told us to go out to get food nearby because the hotel restaurant was not good! I was absolutely shocked and had to go to the local Indian restaurant. The bed in the room was not properly made I could see the exposed mattress the sheets were just dangling down. I had to ask for an extra duvet as it was quite cold and the original duvet was quite thin. Judging by the state of the room it simply seems as if the room itself is not actually cleaned, just bedding changed, a wipe over bathroom and the bins emptied.

Clean and comfortable. Good location with lots of free parking.

On the night we ate at the hotel they had a large group of guests all ordering at the same time. Dinner took ages to be served. Not really a fault of the staff who did their level best to look after us. Management maybe should have done better on the face of it, but there may have been a problem in the background to be fair. Pricing in the restaurant was on the dear side.

stayed here with my partner for are anniversary it’s was amazing definitely will me coming back .😊

nice room and food and service good

Clean rooms Gym onsite Regular services in room

Getting food took quiet a while some evenings

The hotel it’s self is a nice stay and the function rooms was very spacious

The fact that we didn’t have air con in our room and there was sand in our shower and the bathroom wasn’t clean like expected

Very nice welcome, on entering the room it had a nasty smell from the drains which filled the room. The curtains were hanging off at the ends and did not fully shut. The bathroom had an awful smell and needed a refurb, old peeling mastic, and paint, Bed was hard and squeaked. When I mentioned these things to the pleasant guy on front desk he put us in the Cook suit which was so much better, bed was silent but hard, room was clean except for the top of TV, bed bars, mirror, and window sill.

Bed too hard, dust on many surfaces, tired decor in bathroom with peeling paint and nasty rubber filler mastic,

Room

Had to ask for towels and toilet paper. Laundry and dirty plates with food left outside other rooms all day. Run out of bacon and bread some mornings. Food on the bar was overpriced.

Hotel clean. Staff friendly food good

Stayed for a conference at this venue so very convenient for that. Staff very friendly and helpful, including cleaning staff who were very cheerful when I met them in the corridors!

Poor attention to detail in the room, especially the bathroom. Peeling paint on ceiling, mouldy sealant around shower. Black mark on pillowcase, towels had faint staining. Expected more given the reputation of the chain and the cost of the room.

lovely rooms :)

booking single nights

Excellent breakfast - lots of it and very well presented

Beds were comfortable and sound. Breakfast was good.

The shower was difficult to control. It took many minutes to get warm and didn’t stay at a constant temperature. Keys didn’t work on spa/pool so didn’t use those facilities.

Location to the motorway

Staff didn’t seem to care at all apart from restaurant staff. Room was dirty. Bed linen dirty. Bathroom dirty and grimy. I only stayed one night and mentioned it on check out. The receptionist wasn’t bothered at all no apology nothing. I would rather sleep in the car than in this hotel. Dust everywhere and no mattress protector. Yuk! Took photos

the breakfast was lovely and fresh! staff were hospitable

the room next door to us was full of kids being extremely loud luckily we were moved to a different room, but I feel that sort of hotel shouldn’t allow kids.

Food was a bit questionable and a bit overpriced, to be honest. Otherwise, stay was great. Staff were all very accommodating.

everything was fine

Staff were incredible and accommodating. Very warm and friendly. Nothing was ever too much. Special mention to Alicia for making our mummy and daughter stay so special. To Naomi and Callum in the restaurant. And a wonderful young lady who's name began with S at breakfast. To Toby in the lounge and to Sharon at the front desk. All of the staff we encountered were warm, welcoming and so friendly. Thank you for making the time spent with you so pleasant.

Room was spacious and clean. Very comfortable. Lovely lovely stay.

Nothing was too much trouble for any of the staff; the reception desk team could not have been any more helpful if they tried, they were exceptional

The bed and pillows, probably the best bed I’ve ever slept in !!!