I liked everything the hotel is so nice

Everything was ok

La posizione centrale e la gentilezza e disponibilità dello staff.

Poca attenzione e pulizia da chi rifaceva le stanze, eravamo in 3 e metteva 1 solo telo da doccia.

The hotel is nice, in a quiet area. The room and bathroom were roomy.

There is a room for housekeeping improvement.

Had a classic feel with modern facilities, pleasant staff. Good service.

Freundlichkeit des Hotelpersonals

Zimmer mit Blick auf den Innenhof und die dortige Lüftungsanlage für das Hotel

I have contacted the management to facilitate my friend's engagement. I cannot but express my profound gratitude to the staff and exceptionally Cameila who was attentive to details & understanding. She made sure everything went as planned. My friend's room was beautifully decorated & with complimentary drinks. My friend & his bride loved every bit of their stay. Daniel the concierge is such a pleasant man. It was my second time meeting him. He is always cheerful and helpful. The rooftop bar is lovely and such a nice place to behold the sunset.

Nothing

Die Lage

They got permanently service interruption of elevators with the result that we had to wait plenty of times longer than 7-10min per ride to the upper floors. Fortunately, I took it as a sports challenge and climbed up the stairs.

The staff were extremely helpful and friendly, and very respectful. They met our special requests (it was a birthday occasion)in terms of the room and the welcome. The club lounge with complimentary drinks and snacks was an extra bonus.

The technology for controlling the lighting, air conditoning, and services (eg, electronic panel to indicate room free/ do not disturb, etc) seemed unnecessarily complicated. Our room wasn't serviced one day, but was attended to immediately we advised the desk.

Lovely location

I had a problem with the toilet, constantly making a noise and we couldn’t silence it. We informed staff the next day and it was ignored it seemed

1. Exceptional customer service from January. 2. Club lounge access and the attentive staff. I did notice the snacks on offer have reduced compared to our first visit. 3. Access to the leisure facilities.

There was no AC control panel in our rooms. It was inconvenient having to call or go down to reception each time we needed to adjust the temperature in our rooms to be comfortable.

Good, quiet location. Room was well appointed and beds were comfortable.

Nothing

I highly recommend this hotel. Staff are lovely, particular a lovely lady called January. I requested an early check in and she very kindly accommodated this request, she also decorated the room with balloons and left chocolates and juice for us. I had emailed to say the weekend in London was a celebration for my daughter who had just finished her exams. The location of this hotel is excellent, 6 mins walk from Liverpool street station. Area is very safe. Multiple restaurants, pubs, shops within walking distance. Pool, sauna, steam room, gym an added bonus. Rooftop restaurant very good. Highly recommend and will be back.

Nothing. All good.

Rapporto qualità prezzo, posizione, pulizia

Il primo giorno, tornato alla sera tardi, scopro che la stanza non è stata sistemata. Visto l’orario, ho solo richiesto nuovi asciugamani in quanto erano stati buttati a terra per il ricambio. Ritengo che per una struttura del genere, questa sia una mancanza grave.

The location is amazing and the staff were very welcoming and trying to help

The rooms were in poor condition. A electricity panel falling from the wall, air condition panel not working and furniture in a bad condition

The staff are so friendly, especially January. It’s spotless and smells lush throughout.

The room was spacious and most of the staff are very friendly.

The floor heating in the bathroom was not working and we had called twice. But no one showed up to fix and that was not resolved. Also, the water from the bath was cold even though we had waited for a good period of time.

It’s a beautiful property very modern and clean

The only thing I could fault is that the bed was very squashy (it’s nice to lounge in but I prefer a firmer mattress) and the pillows were a little thin

Breakfast and dinner in the aviary restaurant exceptional and helpful staff

Room slightly drap could do with brighting up tea and coffee making facilities poor could do with more items

I loved the door man...Sherry I think his name was. Very nice man indeed..definalty a ninja 🥷 lol

The breakfast was lovely with lovely staff

Got bit a lot in the room by flies, room didn’t live up to expectations

Location and cleanliness

Spa - it was extremely hot and the chlorine levels gave us both a migrane. Other guests were commenting on this too

Lovely hotel, modern and clean. Friendly doorman and receptionists. First impressions were wonderful......Great location as the underground is only 5mins walk. The food at breakfast was AMAZING.

There's lots of random young folk wandering in and out of the hotel going to the rooftop bar and it gets quite rowdy. Getting served up there at the weekend isn't easy, bar staff ignored us (we are middle aged)in favour of the non resident young folk waving their credit cards over the bar. It was intimidating and not relaxing at all. Very disappointed as we booked the hotel because of the rooftop bar and pool. Pool was nice but had way too much chlorine in the water, as did the jacuzzi, and our eyes were stinging with it. We use a lot of spa hotels and the chlorine amounts used here were definitely much much higher so avoid if you are sensitive to the fumes. The room itself has no light switch at the bathroom, which made it really difficult if you needed to go during the night as you end up switching on all the lights from the control panel and waking the other person up. There was no climate control in the room and someone kept rattling the internal door of the (locked) adjoining room. Also our lights got stuck on one night (cdn't switch them off)as the control panel was rather temperamental.

Room was bright, clean and spacious

Roof top bar, drinks over priced and music very loud, especially as it was a restaurant too

The pool and jacuzzi

Nothing

Letti molto comodi Posizione eccellente Staff professionale

nulla da segnalare

Ligging is top Zeer vriendelijk personeel

Rooftopbar was overvol. We konden daar geen gebruik van maken Restaurant is ook geen eigendom van hotel dus veel inloop van heel veel anderen. Daarom ook lang wachten op lift

We chose it specifically for the location, which was great. The first room we were given smelt funny. We left the windows open when we left the room but when that didn't help, rang the front desk who immediately found us another room.

The clocks changed that night, and we weren't aware. Other hotels I have stayed in have made guests aware either upon check-in or with a note in the room. That would've been helpful for two overseas travellers. I am coeliac and when we came down for breakfast, I was told there was nothing to eat. There was yoghurt and a few other bits and pieces but not really the greeting I wanted from a hotel that considers itself 5*. The dining staff seemed uninterested in helping me find something to eat which wad disappointing.

The roof top bar

My room had a broken air conditioning I only found out on the last night

Good location

Generally run down and inacceptable level of hygiene: - dusty room - room windows very dirty (probably they were washed just after installation and never again) - bathroom with unpleasant smell - common areas (halls, lobby) dusty and not properly clean - breakfast not properly organized, we had to wait a good 30 min before being seated Generally, very disappointing. The 5 stars are very misleading and the value for money is low. I will not reccomend it.

The hotel its self was very impressive.. The concierge on the door a young man who opened the door was very inviting

Upon arrival, I was questioned about the payment that I had already made earlier on in the day. I then asked about use of the spa. The lady on reception looked at my room and advised me we did not have access and would have to pay an additional £50 but she would Chuck breakfast in as she could see we had opted out. We did not want breakfast as we had made a reservation elsewhere the next day . We then checked into our room. Later that afternoon we went up to the rooftop bar as this was one of the reasons I had chose this hotel . We asked one of the waiters to seat us outside. He advised he was busy but would see what he could do and to order a drink at the bar. We ordered 2 drinks which cost £37 to stand at the bar for 45 mins and the gentleman didn’t return. At this point I was not prepared to pay another £37 just to be able to sit outside so we left very disheartened. Forward to the next morning 9.15 we were awoken by someone frantically knocking on the door very loudly. My partner went to the door and was faced with one of the managers holding a clip board telling us we should have been out at 9am .. our reservation clearly stated 11am and we were hoping to have a lie in check out at 11 and be on our way. My partner went down to reception as he had been rudely awoken and reception advise they don’t no who that was but they would give us an additional hour to check out. As stated previously we had no intention to stay longer as we had prior arrangements but did not appreciate being woken at that time especially when we had dnd in the door. Working as a customer service manager myself I was appalled by the poor level of service given for a 5 star hotel. Now I may have purple hair but I felt that we were looked down upon during our stay and in several occasions it was clear that they went above and beyond for there more superior clientele.

Stunning rooftop Helpful staff

I did not have any electricity in the sockets until I reported it

La propreté

Nous avons choisi cette hôtel pour la piscine pour que nos enfants en profite . L’hôtel a refusé, c’est vraiment dommage . Aucune information lors de la réservation indiqué que la piscine est interdit aux enfants . Énormes déception