The best thing about this hotel was leaving

I have never left bad feedback to any hotel until now. I arrived to hotel after 2 long flights, man at reception was nice. Got up next morning my shower drain was clogged. No one at reception so I went for breakfast, I asked staff lady for help and she said “I don’t speak English”, I was eating breakfast and I heard same lady talking to another lady in English in next room laughing about saying can’t speak English. A man came in and went into room and I heard him say can’t speak English and laughed. Another couple were having breakfast heard it all too. Lady came out of room smiling at me smugly. I went to reception and waited while man had breakfast, he came up and I told him about clogged shower drain and I needed a shower to go out. He said hotel was full and would get a plumber in that day. I had to go to an event without a shower, welcome to my first day in London. Got back late afternoon to motel, shower fixed, man fixed it himself was clogged with hair. I finally got a shower. I didn’t care about the mould on roof. I was only here a few nights, felt unwelcomed, humiliated and embarrassed as a hotel guest in the behaviour of the staff in the breakfast room.. obviously they do not care about guests feelings, and by the reading of reviews they are well known as being rude. I did not go back for breakfast for more humiliation so I left early hungry but showered.

Good location, near to tube station, shops, bars etc, room pretty well-equipped. It was good to have a microwave and fridge in room, though I didn’t use them.

Fairly noisy at night (from inside and outside the building - I was at the front of the building, which may have exacerbated the noise), strange smell in bathroom (very bleach-y then very drains-y), cramped breakfast room made getting and eating breakfast difficult.

Location was excellent, quiet road and 2 min walk from the underground. Staff were super helpful.

Curtains could be draker as light got in, mattress was a little uncomfortable

location

room had a smashed window dirty bedding leaking shower breakfast was wafer, thin ham and cheese squares. No fry up to get to my room to walk 10 flights of stairs no lift

Didn’t have the breakfast as no tables vacant to sit. It was a poor selection.

The shower was awful. It was stuck on hot and there was no stand. The carpets urgently need changing. The hotel is not clean and I would not stay again

The door key worked

Absolutely disgustingly filthy. the mattress never fit the bed and the dust was piling up, where you could see the slats. I felt like I had things crawling on me. The bathroom was an absolute disgrace. Never cleaned. Breakfast is a joke. The milk was off both days. As well as blatantly warming the boiled eggs up from the previous day.

Breakfast room was clean. The room was quiet

Mould in the bathroom, coffee stains on the walls. Cold.

Very bad

Room and carpet