Buena ubicación.

La alfombra se ve muy sucia, las sábanas tenías manchas de sangre en la parte abajo. Muy desagradable.

Pro - Easy to go to Mexico City Con - Noisy outside of the hotel

Pro - Easy to go to Mexico City Con - Noisy outside of the hotel

room was comfortable and quiet!

breakfast started rather late

We came to visit and attend the Hell and Heaven Metal Festival. We had a wonderful time and cannot be more thankful for Mario the hotel concierge. He went above and beyond and made our stay absolutely fantastic

No complaints.

Room was good and clean the only downside is the carpeted floor

Bed and pillows could have been better. The shower head sprayed water horribly, as a recommendation stop using selectable water types and stick to a regular good quality shower.

It's a good place to stay with good meals

Only one Jung gentleman in the kitchen was friendly and very aware of the customer needs looks like he was the manager. The rest of the hotel staff was not so polite.

Breakfast bufet is expensive, options are poor, basically I paid just a couple of eggs, cafe and fruit

We were visiting some friends and family in Toluca and we had a good stay at the hotel. The facilities that we used during our stay worked perfectly. The breakfast was really good during our stay. The staff was also very kind and helpful.

I don't believe that the location of the the hotel was the best and our room didn't have a very nice view; I fully understand that it's of course not something that the hotel can do a lot about. The hotel could do an effort to upgrade their room service food menu.