Great Room. Quiet. Clean. Everything you need. Nice huge TV. Staff is fantastic. We were there to recover for a medical situation and they made sure we had a quiet private area for sleeping. Very nice maids and staff

Walking distance from many restaurants and shopping, sights to see. Room was cute, adequate size for two people, clean bathroom. They have a reception desk that can help with information if you need.

nothing

The staff is very helpful

The first room was quite loud because of a restaurant at the back, but we got a new room & it was marvelous

the staff are wonderful

my room was so cold most of the time

good location, clean, comfortable bed and kind staff

water was cold and the cold air leaked through the room building

secure parking lot, attentive staff, value for cost.

small size of room, loud mini-fridge, lack of bedside surfaces.

This place was a good value for the price. We had the Sol room on the second floor and it was large with two beds, a kitchenette and a good-sized bathroom. The management (I don't remember the gentleman's name), was professional and thorough. Close to market, restaurants, botanical garden. Very clean and seemed well managed.

We traveled with three friends. Our room was quite large and well appointed, while one of our friends rooms didn't have any windows at all and the other friend's room was tiny and claustrophobic. Check your room before you commit. The ground floor was cement, like a parking lot. It would have been nice to have a comfortable place to sit and enjoy the sun. Maybe add some tables and chairs or put something up on the roof?

Acommodation with a nice yard, helpful staff, located 10 min walk to the center. Good place to hike to Nevado de Toluca, we payed 950 pesos for a taxi driver, who waited for us there to do the hike and drove us back.

Not many windows in the room, so not much light. Not very quiet at night.

The room was nice and there was nearly everything you need - except windows!

security cleanliness and nice room

The place is really nice, clean and spacious. It has kitchen facilities, and it's close to everything in downtown.

The mattress was a nightmare. Too soft, didn't support my body. I felt I was sinking in so I ended up sleeping on the floor. Never happened to me before!

nice location

the size of the bathroom

It had WiFi and 3 plug sockets perfect for my charger

The entrance is misleading

It's a nice place for the money, conveniently located near the town center. Short walk to Cosmovitral for instance. Can't really understand how this sports a 9.5 rating, however. It was clean but it's a standard 25m2 room, no window, up a flight of stairs, so I think it's 8-ish personally.

The place was great

Nothing

Everything was good - but not excellent as advertised

The 'suite' was very tired in decor and comfort ... this is an 8.0 not a 9.5 place to stay. Giving it such a high rating is misleading - as are some of the photos. It's a good, but not a great place to stay

Excelente atención

the patio

the room only had space for holding one piece of luggage, we booked the room for 2 travelers, which means 2 bags

Super nice and spacious room very clean

Would have been nice if there was breakfast included and a terrace to hang out at

The staff are friendly.

There were gaps in the hotel room's door that made the room more susceptible to cold air and noise at night. I simply put off the noise by using my earplugs.

Restaurant downstairs is very good

shower pressure & hotter water

Excepcional customer service