Very loud.

Woke up to a man snoring passed out in the hallway

The people who work there are real people who are allowed to be themselves and cater to their main priority, which is the well-being of their guests. No scripts, no corporate stuff, just genuine ability to listen and be of help. Such a refreshing change. Food also beyond expectations.

room was clean

Rang ahead to advise reception that I would be a late check in as I had travelled down at night, early Christmas week. When I walked in I was met by what I had initially thought were 3 bar patrons... turns out that they were staff. Instead of being given directions to my room in the hotel - where I had booked myself in, to hopefully avail of facilities, I was escorted back outside, down the road, and into a townhouse at the other end of the street. It was too late to kick off about it but I was not informed that the hotel was at capacity, nor did I receive any explanation as to why I was bundled off.. The following morning, while I was hosting a work event in Kinsale, the same staff, who I had checked out with rang me to ask where the room key was... I handed it in when I checked out, it was unmissable. It wasn't a plastic card but an actual key with a giant wooden 6 x 3 inch plaque attached.

Great location, clean, friendly, excellent breakfast.

The weather! (Can't help that :) )

location was perfect

room was very small 😣

loved the Cmas decorations . Staff were kind & very helpful .

On paying the bill , no details of expenses were given . When requested the bill was 50 euro over the exact price . Apologies simply not good enough . This should NOT happen

Parts of the meal were good

The restaurant was ridiculously noisy The beds were uncomfortable Only onstreet parking in regulated area TV channels limited Very expensive for what was available

old fashioned home away from home

extremely friendly staff. very welcoming

Room was very clean. Location was excellent. Martha and Susan were brilliant.

the first breakfast was appalling. Could not eat it. Susan was very good and could not have been more helpful. Was waiting for 40 minutes for hot breakfast. Response was no one else complained. Kitchen problem big time.

The staff was very friendly and helpful. The room was clean and comfortable.

A latch on a window in our room was broken and the window could not fully close.

Felt safe, food lovely, location

Nothing to fault it

The location was excellent - in the heart of the city. Breakfast was very good and we enjoyed the bar with live singing. Cocktails were excellent.

Lack of on-site or near parking. Had to drop off luggage in a very small area on the street and parked up the hill in public parking was nice that it was free but inconvenient. However, we understand that you are working within the constraints of lots of cars on the public streets and nowhere to put a parking garage.

Beautiful hotel, lovely little extras !!

No lift to bedrooms

Friendly staff, very nice room and beautiful architecture. Breakfast was exceptional.

Great location, excellent bar and restaurant with live music each night. Comfortable bed and Dyson fan and hairdryer in the room were lovely touches,

The TV was tiny and didn’t work as the signal was so weak, the hotel used to offer Apple TV but we were told by staff that it doesn’t anymore. The shower pressure was very weak so it was difficult to wash one’s hair.

Location was great.

Breakfast service was terrible. Waited an hour for our breakfast. Coffee lukewarm & had trouble getting a second cup. Wait staff never came around after ordering. Had to seek out managerial staff to get coffee & water. Other tables who came after our table of 4 persons received their breakfasts before we did. My husband's eggs were cold too.

the friendly helpful staff, the fabulous food, the comfortable clean room!

I couldn’t fault the property on anything, it’s a pity to have to park a bit away especially with a child, buggy and bags, however this was only a small issue!