Nice new large room. Reception staff were more than helpful.

Breakfast was poor, cheap food.

Das Frühstück war reichhaltig. Die Bedienung sehr freundlich.

Location was perfect within a block of the lake and right across the street from the bus station. You also get the Ticino ticket with your stay. However, we had to have the kind lady at the desk print it out because booking.com didn't send the voucher....until the day we checked out. It allows free public transportation and discounts to area attractions. Free breakfast was decent, mostly continental. They had scrambled eggs and barely cooked bacon available. The room was clean and had a cute little balcony.

The pillows were absolutely awful! The bacon needs to be cooked. I don't fault them much on this as most folks there don't eat it, but it was basically raw.

The hotel was right across from bus depot and an easy walk to most everything. Lovely breakfast with a good selection of both hot and cold items. The staff could not have been more helpful. I especially liked the lounge area on the third floor where my whole family could gather.

While grandparents room was quiet, the larger jr suite was plagued by noise from the big music festival nearby. The air conditioning did not seem to be working efficiently which necessitated the open windows.

Well designed room with lots of surface space. Particularly comfy bed. Air conditioning really did work. Natural light bathroom. Hot water and WiFi fine. Adequate breakfast. Seating in shaded garden. Coffee machine on landing was much appreciated.

Curtains weren't fully light tight. Adjacent to busy road.

Fantastic location, great breakfast and very helpful staff. Coffee-making facilities at the end of our corridor. Bar fridge in room. Ice and glasses willingly provided on request.

Very noisy. Traffic, car horns, rev heads in cars with loud exhausts, we had the lot. We were in what was described as a garden view room, but there was no garden, only a large paved area used by delivery vehicles and close to the main road. Prior advice about which buses to catch, from where and in which direction, would have saved the drama about locating the property. Google maps were somewhat helpful, but if we had been told to catch the No 2 or 4 bus to Lugano Central we wouldn't have wandered around in circles. No matter, we worked it out in the end. Other properties have been much more precise in their directions. Also, receiving long emails entirely in German when they knew we were Australian, was plain dumb.

Older dated hotel, room very small bathroom needs updating. Location opposite bus interchange and close to lake and shopping areas

Hotel needs a refresh

Terrific room in a great location, with a good breakfast.

Nothing, we were very happy.