The food, I'm Vegan and I was told before we arrived that the resort would be able to accommodate, but they had little creativity to other options, other than always suggesting vegetables!

My kids had a great time and we made great memories

So many issues with the resort and the staff

Service with a smile. Good entertainment.

Rooms need some updating.

Breakfast was great.

Need more food options besides buffets.

It's a really nice hotel and I got a very nice ocean view from my room.

There's no internet and you have to pay for it, that should already be included!

Location. Distance from airport. Food, service. We have no complaints. Getting our Covid Test onsite was fast and accurate.

Everything was great. I am sure competing with some of the newer resorts can be a struggle but everything we needed was onsite and great.

Staff was amazing. Energetic, friendly, engaging. They quickly remembered our names and our kids names and made sure we are comfortable. My kids loved all the pool games they lead. My husband enjoyed the daily beach volleyball. The Italian restaurant (especially the Italian menu) was delicious. Everything was very clean and frequently cleaned. The pool and lounges were scrubbed every night. The beach was small but nice. Soft sand, clean. Not good for snorkeling (nothing to see) but very swimmable. Good drinks. Clean, comfy room, hot water with great water pressure. Not too far from the splash/dolphin park and downtown. Easy to catch a bus to downtown. Free Covid test - easy to schedule and very quick.

The kids club was limited. My daughter (9) who is very social and loves crafts and games was very bored. It is aimed at much younger kids. They would do one craft with the kids, then stick them in front of a movie.... She was disappointed (so were we). My son (11) was utterly bored. They did let him in to the teen club when there was no older kids there but it wasn't much better. They said they have no kayak service due to Covid......that made zero sense (boogie boards and pool is ok but not kayaks?) The splash park/slides were only open from 12-4 (and some days even less). There is not much to do other than the pool and the beach. The trampoline was closed, the mini golf is next to a parking lot (and somewhat forgotten, needs maintenance), the ping pong paddles look like a dog chewed them... I was looking forward to the Zumba class.... It's not really a class, it's a bunch of great dancers dancing together. It was amazing to watch - very intimidating to join in for someone that's not very coordinated... The buffet food was essentially the same everyday (with small variations) but there was enough to choose from that it wasn't a big deal. We did try to eat in the Italian restaurant every night because it was excellent. (The pizza and risotto there was amazing - pretty bland at the buffet). The VIP staff (that tries to sell you timeshares) was a little too pushy. The lady asked us everyday why we won't come to the presentation. I feel we should only have to say no thank you once. Our partial ocean view was disappointing... Yes, the ocean was partially visible but ONLY from the balcony. Not a huge deal since we didn't stay in the room that much but I feel that should have been clear.... Overall, we had a great time because who can't have a great time in a tropical place but we will not be back. I felt it was a good value for the price but next time I think we will spend a bit more and have a place with more variety and choices.

My family chose this all inclusive resort primarily for the newly installed kids water park and the location. Neither of these aspects disappointed. In addition we really enjoyed the entertainment team, especially Fabian and Daniela who were great with my kids. There is a teenager area also which was a surprise bonus where my older boy could meet other teenagers and play games (electronic plus air hockey, billiards, ping pong). There is a great beach volleyball area. The hotel has beach access. The quality of the food was reasonably good and what we expected. Rogelio and Francia were very attentive offering drinks near the pool. All staff we encountered were very friendly and helpful.

We felt that there were too many people for the space the hotel provides around the pool. The beach chairs were always taken from very early despite not being allowed to take beach towels up to the room. The pool from 5pm on when the beach was closed by local authorities became super full making “safe distancing” impossible. The buffet area both at breakfast and evening was similarly full of people in a reduced space. The beach had too many boats and meant there was a reduced space for swimming. There should be more coordination with nearby resorts to reduce the space used for boats. This hotel chain has a system where VIP services try to convince you on check in to go to a breakfast at one of their other hotels. We politely declined to attend and this was fine. We were not happy that wifi is not included in the price of the room. We think they should increase the price a little to include this but it seems it is used as a tool to get people to go to the breakfast sales activity at the other hotel.