Have stayed at many APA with some better than others. This APA was clean and had a great breakfast offering. Location was right in the heart of Shinjuku.

The hotel was so busy that it took us a good ten minutes to get to checkout at 10am. We could only get down the lift by riding it all the way to the top floor.

good & polite security guards where entrance to the guest lifts are.. Very close to location of airport shutter bus terminal. Many eateries & shopping Centre close to the hotel.

double bed is a little too small for 2 adults.

The only thing that I didn’t like was the pillows were not comfortable…… gave me a sore neck…… more of a personal preference for a softer pillow

A localização é muito boa! Perfeita! Se puder pedir andar alto a experiência é incrível

A cama é muito macia, e quem fica pro lado da janela fica com dificuldade de sair pq afunda. Se o colchão fosse um pouco mais firme facilitaria o movimento.

Staff super friendly , great location, very accesible to everything , near train to airport and subway also the main bus station to other city , super secure , very clean , good price , great relaxing spa( if you dont have any obvious tattoos otherwise you are not aloud in ) but this hotel apart from the amazing view is a top not expensive hotel.

The rooms are a-bit small but is Tokyo we expected it , you got everything you need in the room to go take a shower , sleep and store your shopping The rooms can have some shelfs to store cloth or other items but not a bigy , great hotel overall

Great central location in Shinjuku Kabukicho, close to a lot of things worth experiencing. Within walking distance of train and subways stations and great shopping streets. The Onsen bath on the top floor was also great!

Hard to get an elevator in the morning rush, and the rooms are really on the small side, even though they have all facilities. A bit noisy if the room is facing the public square.

The rooms were SO dirty. Dust everywhere, bathroom had mould and dirt on the bath and sink. The pillow smelled SO BAD. Do not stay here if you want to be comfortable or sleep. The noise outside went on until 5AM from the clubs and advertisements. The elevator is so busy at all times and there is no stairs to walk. Staff were very sorry and helpful, I guess they get these complaints all the time.

I did not like anything about this property

Pictures don’t look the same as hotel 0/10 horrible stay

Pictures didn’t look the same as property room was small like closet

L’accueil, le service et l’emplacement.

Des points à revoir sur le ménage. Rien de dramatique mais de la poussière accumulé sur certains endroits de la chambre qui n’ont pas été fait depuis longtemps.

Location is in the buzzing Shinjiku district so easy to get Around and be in the centre of all the Action. We choose this hotel because the airport shuttle leaves from right below - which is very convenient at 6am in the morning!

Rooms are very tiny and there is no place to move around at all once you keep a suitcase inside. Also the beds are quite small which could be uncomfortable for tall people.

Location close to Shinjuku station and airport bus

Noisy from street kids and loud music Lots of litter and drunken behaviour on the square outside the hotel

Location is central. Room is clean. Housekeeping is helpful. Would stay there again .

Bed is a little outdated. Hotel should replace old beds. Some front desk staff are not accommodating and not friendly.

The location of the hotel is very central. However, the room size was a big disappointment. Also the staff was not very helpful.

The size of the room was like a small rat hole

המיקום היה במרכז שינגוקו, לא רחוק מהתחנות רכבת.

ניקיון החדר לקה בחסר. היה הרבה אבק, לכלוך באיזור המיטה. בנוסף אין אפשרות לשליטה במזגן, השליטה היא דרך הלובי על כל המלון. כשהיה לנו חם וחנוק, כי אין אפשרות לפתוח את החלון, לא היה אפשרות להפעיל את המזגן על קירור או על אוורור, רק על חימום.

The location was exceptional. Everything you would want to walk to in Shinjuku is easily accessible. Just stepping outside the front door and you will be able to watch the crowd. Hotel security is always at the doors and ready to assist. Breakfast was good (you should pay for this when booking the hotel). It is only a short walk to the station, so sightseeing in other areas is easily doable. There are plenty of solo travelers and families at the hotel, so I don't think anyone would have a problem.

For an American, the room size would be considered considerably small. Keep that in mind, it is not uncommon you will discover smaller room sizes everywhere. For a tourist, it would be nice to have flyers that the staff could provide, so a person would know where they should adventure to. That is not so much of a dislike, but an opinion on how to improve. The staff is kind and will help if they can, but temper expectations on expecting them to know everything.

The staff are friendly but not very helpful.

The rooms have no air conditioning despite falsely advertising them as such. Don't list single-room air conditioning if you claim to have a central aircon system that is set to heating in March. The rooms were hot and balmy. The window has no sound proofing so all the sirens and advertising and drunks outside will be heard clearly (even on the 22nd floor like I was!). The carpets were dirty. The mattress was completely lopsided. The decor is tacky and old. The toilets have mold growing in the rims, so never use the bidet. Everything is old, you could see through the curtains. Every day you get a pack of amenities but they don't provide a way to get rid of old towels so you end up hoarding towels. The lobby has nowhere for you to sit. It's a hostile hotel with extremely high prices for what it is. Avoid at all costs and choose any other hotel chain.

La comida del restaurante.

Habitaciones con cama doble muy pequeña .

The reception staff were excellent, helping self check in and looking after luggage on day of checkout. The location is terrific, so close to the key area of Kabukicho. Great food, drink, tourist sites all within close reach.

The room was tiny. There was a suitcase rack, but it didn't fit a suitcase. If two people had luggage here there is no chance of being comfortable. The room smelt upon entry and they had a dehumidifier/ plug in fan in the room, so it was obvious they too were aware of the smell. I kept it on high, which was loud, and used another keycard so it stayed on the whole time.

This was the best location. We were able to walk to everything and the Godzilla head was right outside. Night life was very interesting.

Rooms were very small. Could have suit case open. Location made up for it though

The property is a little far from Shinjuku station. When you go out at night the area is really chaotic since in the middle of Kabukicho night out place.

I didn't the automated check in which was very confusing. Also, I was really disappointed because the room is so dusty and the aircon was not working. The reason of the staff it was because winter.

location was the best thing about the hotel. it was in Shinjuku in a nice area. only complaint about this is that the subway was farther than expected

i know the rooms in japan are small, but this was the smallest i have ever seen. they really minimize everything. bathroom was uncomfortable because of how small it was. i am a small guy too, 5foot 8 inches, so i can imagine taller\bigger people really hating this room, The worst thing tho was the bad WIFI the property had. It was only in your room, so the wifi only worked there, not the rest of the hotel. but it would randomly shut off, cutting off both me and my wife. and my phone's data plan wasnt working in japan during this period(tmobile) so WIFI connection was very important. When in called to complain they said there was basically nothing they could do.

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ห้องพักมีฝุ่น ในข้างเตียง

La posizione, la colazione e l’area benessere. Sicuramente validi anche gli altri servizi.

Purtroppo, anche se lo sapevo, per un europeo quello stanze sono veramente invivibili. Se poi si è in sovrappeso diventa difficile. È una questione culturale ma, per me, ha avuto un certo peso.

Location, easy check in & check out

The homeless people directly outside the entrance littering the area

I left something iny room and theowere able to quickly find it for me.

This was my first trip to Japan so I was not prepared for the size of the accommodations. The room I had was barely big enough for 1 person. I do not recommend for two.

great location, short walk from Shinjuku station, one minute away from metro train station. Plenty of shops and restaurants around. Great public bath!

Rooms are very small

The room maybe small but it's good enough for sleeping. I chose this hotel because they have public bath and I don't need to shower in my room if I find the bath tub too small. Location is good to get to places for supper. Will stay again.

The lift can take quite long to come.

The rooms were clean.

I was very disappointed there was no iron.