situation and location and a good dinner

No air-conditioning, particularly in the present heat.

Everything

Nothing

I liked the flexible check in and out. Spacious family room.

1- the receptionist did not even smile or have any facial expressions. Then gave us a room key upon arrival at 3:30 with two kids under 5 years old. She gives us the key to room 22 and points at the lifts, we go up and after driving for 7 hours with little tired kids. We look for the room on all 3 floors and can’t find it, so we go down to her and she doesn’t say a word just clicks on the lift button and presses on level 2, we go back up again and look for another 5 minutes we thought we were being crazy or pranked. Eventually my husband goes down to her and she tells him the room is actually not in the main hotel building but outside in another section and just opens the door for us and again not one word, doesn’t come to show us where it is after we asked her 3 times, we again circle the place because she said it’s level one. Then up and down until we find it. Honestly the kids were crying as they needed the toilet and she couldn’t care less. I also did not realise when I booked that the room looks completely different than the photos because it’s not part of the main hotel so if you’re a family adjust your expectations for the price of 200+ euros a night….

location was good. restaurant better than expected.

original room only had a bath and no shower so we asked to change - the only other room they said we could have was in an annexe - away from the building - no air conditioning - shower floor tiling was grubby. building generally very tired and needed improving.

it’s very beautiful

nothing

excellent location facility and staff! would have loved to stay longer

Stunning location and on Xmas eve a last minute booking made Xmas day very beautiful and special

stunning