i had a coffee from here and it was good and rest of it everything was a bad atmosphere for me.

we didn’t got mini fridge, and even we mentioned about that to the counter and they were smiling at us. even the A/C didn’t work properly and the repair came so late after calling so long. they love to get payment and after that they don’t even care about the customers. prices for the food is very bit expensive

I haven't seen a 5 star hotel without breakfast facility. I have a lot of Improvement suggestion

Space on room

Total approach to customer bad Customer service zero

Nothing

Front dusk staff. Bf menu.room size e.. t..

Leaky showers. Open the tap and shower also oozes water. Food unreasonably expensive. Dark corridors welcome you at night. Hot water unavailable almost at all times. I requested connected double rooms for stay with two kids. But was give two adjoining double rooms. So kids had to be left alone.

This hotel is just three star standard but they are claiming five star. Leak in the bath room, flush not working properly. Never come back to this property.

Leak in the toilet , no amenities in toilet, empty mini bar, broken safe/locker. Room no 307, check the sealing of the bath room rain water is dripping.

property is on one end of kochi.it’s really hard to reach there

we booked a 3 deluxe room for new year and we were a people of 10.we booked for 10 people and when we reached there all the way from Calicut,they said that the booking is made only for 4 people.we made our argument in there for 30 mins and finally it seems that we have to pay extra 750 per person and later we had to cancel and look for an other hotel

Staffs

Hotel room hot water not avaliable 24hrs