La chambre était spacieuse. Sèche cheveux inclus. Il y a une jolie piscine et parking. Le petit déjeuner est correct. Climatisation et moustiquaire. La gentillesse du personnel Il y a un micro onde dans la chambre.

Pourtant le ménage n a pas été fait dans notre chambre pendant 2 jours.. Donc plus de papier toilette. Et serviettes humides Travaux a Tulum. Donc prévoir boules quies

Lugar tranquilo e bem decorado

Paredes do quarto suja, banheiro e pia com lodo, café da manhã muito ruim, roupas de cama boa, mas as toalhas ruins e encardidas.

Désolé mais là chambre était très sale et la piscine jamais nettoyer donc on ne sait pas baigner ! le personnel pas très accueillant a part la sécurité à l’entrée mais parlant qu’espagnol pas trop compris les chambres sont pas insonorisées l’endroit est très mignon mais waouh pour y accéder cela ne te donne pas envie Dommage mais très déçue !

Le style

Petit déjeuner déplorable (aucun produit frais, conserve bas de gamme, gros pot de confiture dans lequel tout le monde pioche, frigo dégoûtant) 2ème problème : isolation phonique des chambres, on entend tous les bruits des voisins

It’s exactly like the photos, big spaces, good WiFi and a friendly staff

Absolument rien. A FUIR !!

Patron hautain et désagréable. Tout l'hôtel est humide et moisi. Notre loft était vraiment très sale et l'humidité dans l'air était irrespirable. Nous avons demandé à changer de chambre ils ont refusé. Après plusieurs photos en les menaçant de les poster sur les réseaux sociaux ils nous ont changé de chambre encore à 2 reprises qui étaient dans le même état. Nous avons testé 3 lofts en 4 nuits et c'était vraiment irrespirable et dangereux pour la santé. La moisissure se trouvait partout (canapé, rideaux, murs, douche, lits, hamacs). C'était une infection. Le patron n'a pas voulu nous rembourser pour que nous changeons d'hôtel. Il nous riait au nez. Deux mères avec enfant ont egalement demandé un remboursement pour quitter l'hôtel qui leur a aussi été refusé. Nous avons était très déçu de cet hôtel que nous ne recommandons pas. Nous avons des photos et des vidéos et nous allons faire une réclamation à booking. Dès que nous les retrouverons ces photos car elle sont dans un ancien téléphone nous les publierons sur google. Je vous invite à lire les commentaires Google de un an ou deux en arrière. Désastreux. Nous avons séjourner à l'hôtel mi-janvier 2022.

Las instalaciones están bien.

Está muy lejos del centro y la calle del hotel estuvo inundada los tres días y en muy malas condiciones.

Todo Super bonito

El desayuno, se enfría muy rápido

Personale gentile, camera carina e pulita. Colazione semplice ma con buoni prodotti. La posizione per me era giusta, 10 min a piedi dalla strada principale di Tulum. Io avevo l'automobile e avere la struttura con il parcheggio privato è stato ottimo.

Nulla. Tutto secondo le aspettative.

The pool was nice and so was the general look of the property. If it was better kept, it could be a very nice place.

The apartment was not well kept: sheets were stained, towels were stained, tv was not working, washing machine was dirty, some bathroom fixtures loose - all this in a fairly new property. There’s a gym but the machines were dirty and sticky and so were the table tennis rackets in the game room. Breakfast is poor and to get anything refilled you need to first find someone from the staff and then get them off their phones. Staff is completely uninterested and just busy with their phone all the time. You can do much better in Tulum.

The breakfast was really poor and Insufficient And you have to take a cab or walk .

I liked the design and comfort

The rooms and hotel are pretty

I had a rather unusual experience at a hotel recently. When I went down to have breakfast, I noticed the entire staff sitting and drinking coffee right next to the guests' dining area. It felt quite unprofessional. On top of that, the breakfast offered at the hotel was disappointingly minimal. Additionally, I discovered that they were using a different, higher exchange rate when paying in cash, which ended up costing us more. Not the most pleasant stay, to say the least! 🏨☕️💸

Facilities was good, just construction next door. Otherwise, it was an amazing place after a great outing. It is a bit 20 minutes from the ⛱️

Construction in area

Property is nice and well kept. Breakgast spead is good and delicious. Room size is spacious and basic facilities

Description mentions bicycles available at property but unfotunately none of bicycles kept are in working condition with flat tyres missing pedals rusted chains.

beautiful place and comfortable. I loved that had a washing machine and kitchen. Staff was very helpful.

I loved the plunge pool but water was so cold. I would just skip booking the room with pool.

Very spacious and clean room, with an hammock next to the bed and a nice big balcony. The hotel is beautiful, and you can relax by the pool or have coffee and water in the garden. They have a nice little gym as well! The location is about a 20 minutes walk to the centre of Tulum, but there are a lot of nice cafes, restaurants, convenience stores and bars around.

The pool & gym

The walls are very thin and it was quite loud at night. Plus there is a construction site right across the street.

The flat had a really well equipped kitchen (the blender was amazing). The washing machine worked great, they had a facility to hang clothes to dry. There are hammocks by the pool with lots of palm trees around which means there is plenty of shade. There's 24/7 water and coffee at the pool - amazing in a place where you can't drink tap water! Everything together really made for a very comfortable stay.

While Tulum is theoretically walkable, it felt much better to take the car to restaurants and the beach. The facility does offer free bike rental - but biking 20min to the beach at 30°C on a sunny road without a bike path didn't feel very appealing.

Only had coffee during my stay at the hotel, but it was fresh coffee . However the restaurant steps away called the Blue Veleta is Awesome, the food is amazing and their rooftop is a whole vibe!

I think the rooms should have microwaves verse the small oven. And also should supply wash cloths for showering.

The staff are so friendly, the rooms are tasteful and the pool is very relaxing.

The bathroom smelt like damp and I think the pool area was lacking atmosphere

New, clean, fully equipped apartment. Nice pool.

The surroundings are partially under construction (streets, some buildings), generally it's apartment part of the town, thus a lot of tourists, less locals.

Clean rooms. Friendly staff

Nothing

I loved the scenery, the room was definitely more than what I expedited for the cost. Quiet, clean and nice cultural ambiance

Room didn’t get as cool as I would prefer, the location was on a dark street with construction but it wasn’t that bad just concerning at first

Modern and stylish hotel built with natural wood and stone materials, with good facilities and free parking. We rented a spacious apartment with a lovely balcony, and kitchen area which was great for making our own breakfast, coffee, and snacks. The pool and lounge area is nicely designed and a great place for chilling out after a day diving in cenotes or touring Sian Kaan. We asked for a late check-out which the helpful manager accommodated without any issues.

Unless you have your own car/transport it's a bit of a trek to the town centre although they do lend you free bicycles.

The value of what i got

I needed wash cloths

Nice design

I returned at 10:30pm from Xcaret and grabbed 4 towels from off the front desk - the same place that the front desk manager told me to grab towels from the previous day. The security guard at night saw me and ran up and told me I can't have towels. I told them there are none in my room bc my room hasn't been cleaned in 2 days. He said that's my fault bc I didn't flip the wooden sign on the door that says "clean my room" which no one had told us about. Anyway I said oops, but I still need towels and my father-in-law said we need toilet paper. The security guy said we can't have either. Think about that. A hotel staff member literally told us we can't have toilet paper or towels. He went and showed us how to flip the sign for tomorrow but we are checking out tomorrow so I told him that not flipping the sign makes no difference at this point and we still need the stuff. He LITERALLY told me "thats your problem." I responded with an emphatic "No, thats YOUR problem." He leaned in my face and made a big dramatic motion to his "Securidad" embroidery on his shirt. Anyway I argued with him enough that I got 2 towels from him for the 4 adults and baby in my 2 bedroom room. No toilet paper though. I can't imagine what we'll have to use to wipe with tonight and in the morning.