Two bathrooms

Small, dirty, furniture broken

very good , value for money

Good location

That you collect the keys in a building in Camden and not met at the property by the agent . Most others agents do this and should be implemented as it’s the last thing you need after a long travel .

Location is very good

Furniture was old and dirty. Shower was clogged and could not use it. Curtain rail was broken.

Location was ok. Curtain Rd is close to everything we needed. However the apartment address was meant to be Hoxton Square which is where we wanted to be and why we booked this apartment. When we collected the keys we were then given the address of curtain road.

Location was different to what we booked. Apartment was very unclean. Long hair all over the floor. Dusty appliances, a smelly mop and bucket left in the bathroom made the entire apartment stink. The main bed in the bedroom was not big enough for 2 people so one of us slept on the fold out lounge in the lounge room. No bathroom soaps or amenities. The door lock was very rigid and hard to open and close. The floors were stained, the kitchen bench tops were stained. The whole apartment generally felt unclean. We bought this to the attention of bookings.com by telephone and they assured me that they would resolve this with the landlords. No response was received. One of the pillows was yellow and the walls were all stained.

There was nothing really to like about this property. The customer service was lousy. We had to pick up the keys from a place 20 minutes by tube in a different zone from the property. We were charged a late check-in fee, we had to pay a damage deposit, the floor was dirty and the property cleaned without care, and we had to make our own beds and sofa beds up with single covers when there are double beds. There were insufficient towels and pillows, The flat has modern decor which is impractical for sleeping (blinds do not provide any darkness for the early rising sun in summer, the smoke alarm beeped all night and we got no sleep on the first night. Communication with the host via the bookings app and their WhatsApp number was met with little care. EG A request for the smoke alarm to be fixed and consideration for some compensation for our lack of sleep was met with a response of "this is not our responsibility - did you not disconnect it yourself" within a flat with high ceilings and guests coming from Australia where smoke alarms in rental/holiday lets have to be wired into the electric). Comments about the cleanliness were totally ignored and no one was sent to clean the floor and sink. The photos here look nothing like the accommodation we stated in. Be very weary and look up smartflatslondon on other sites and read reviews there too. I would encourage people to look elsewhere and read the fine print if they can find it.

The customer service was lousy. We had to pick up the keys from a place 20 minutes by tube in a different zone from the property. We were charged a late check-in fee, we had to pay a damage deposit, the floor was dirty and the property cleaned without care, and we had to make our own beds and sofa beds up with single covers when there are double beds. There were insufficient towels and pillows, The flat has modern decor which is impractical for sleeping (blinds do not provide any darkness for the early rising sun in summer, the smoke alarm beeped all night and we got no sleep on the first night. Communication with the host via the bookings app and their WhatsApp number was met with little care. EG A request for the smoke alarm to be fixed and consideration for some compensation for our lack of sleep was met with a response of "this is not our responsibility - did you not disconnect it yourself" within a flat with high ceilings and guests coming from Australia where smoke alarms in rental/holiday lets have to be wired into the electric). Comments about the cleanliness were totally ignored and no one was sent to clean the floor and sink. I have stayed in Booking.com places all over Europe and Australia and this was by far the worst place. When requesting a refund of some or part of the accommodation fees for the first night's lack of sleep with the smoke alarm we were met with contempt and a comment about how London is expensive when I told them we had stayed for 6 nights in Europe for less than we were paying with them for 3 nights. London might be expensive but that does not mean cleaners can not do their job, towels sufficient for the group can not be provided, blankets and sheets which fit the beds are not available and reasonable requests for a reduction of accommodation fees when you can not sleep because of a beeping smoke alarm should not be met with at least some acceptance of responsibility. Don't stay with smartflatslondon.com

1. I didn’t get informed that the apartments were at two different locations, only sent one address. 2. Didn’t get informed that we would be needing £500 deposit in cash on the day of key collection. 3. A man claiming he was maintenance tried to get in the door of first apartment when one of the girls was staying there alone. I was not informed of any maintenance visit during our stay. Spoke to office and they were unaware of the visit. 4. Same situation happened at apartment 2 at different location when only one girl was in the apartment. Two men were messing with the locks on the door trying to get into the apartment. They claimed that they were there to clean the windows. Again I was not informed of any maintenance visits for this apartment. These incidents made me and my friends feel very uncomfortable and unsafe. Especially since it happened at two different locations. Felt as though we were being watched/followed. 5. Mouse found in apartment 1 at Hoxton road. After mouse found, several mouse traps were found under sofa bed. We was not made aware of the mouse traps and I find this to be very unhygienic and dangerous. 6. Was not made aware of the ridiculously loud boiler that sounded like base vibrating the apartment all through the night. Several girls had to switch apartments due to this. 7. Stains on sheets in both apartments 8. When reporting these issues to the office, they were reluctant to take any responsibility for these issues, claiming they had nothing to do with it.

The location was good. Decent sized apartment for the 3 of us. Kitchen had a good selection of appliances.

Having to collect the keys in Camden was inconvenient The shower wasn’t great and needed a rubber mat for safety. There was a mouse in the kitchen which maintenance failed to deal with. We were harassed to buy crack cocaine outside 😳😳

Nothing

You people can handover the keys in the property. Its bzc office is very far to collect the keys

The apartment itself was way larger and prettier than we expected. The living area was comfy and large. It was a good place to live for a big group of friends. Also a good pretty convenient location.

Getting the keys from a different location. They sent a huge message after I booked, which I skimmed through. Once I reached the apartment I called the reception was was told they were located in an entirely different area. Imagine 8 people lugging huge bags from Shoreditch to Camden just to get the keys and come back. They should have a clearer warning as to where the customer should come first.

The best location. Cool apartment.

The reception desk is far away from the apartment. The apartment was clean on the surface but it definitely needs to be deep cleaned or even renovated. There wasn’t soap nor extra toilet paper. The beds were so uncomfortable that the whole group had difficulties getting a full night sleep.

The location was perfect. Nice neighborhood and good connection with the city. Although there was just one room and the living for 5 people, it was very comfortable and with a good distribution.

They told us it was a residential building and ask us not to do noises or parties (on NYE), but every night there were parties on different flats. They forgot to leave the coffee machine, until the last day almost at checkout hour it the day we received a new one :O Also as everyone mentioned the office with the keys is not close to the flat, maybe they can sort a different way to do the check in. The pictures are not exactly in the flat, I think they have different flats on the same area, but for sure is the same style.

There has never ever been a worse experience than this one when entering in an apartment I booked for vacationing. I booked apartment B8 from this complex, and was charged 50 pounds as a cleaning fee for a moldy-like tap in the bathroom, a dirty and at certain places ripped pull out couch we were supposed to be sleeping on (and of course the sheets provided for this were also stained and filthy), almost greasy kitchen drawers, a disgustingly dirty oven and crumbs in the fridge, not to mention the floors which had not been swept up or wiped down. Of course, another issue arose when we saw the apartment had one bedroom, but when we booked, it said two, not mentioning it did not look anything like the pictures. Perhaps these things might have been overlooked had it not been for what is irrevocably the most unprofessional, rude and unpleasant receptionists we have ever encountered, who, for one, looked as if he had absolutely no clue about what he was doing, shown in the way he operated the check-in and talked to us, and how he apparently thought questions like 'Is he your sister's boyfriend or husband or almost husband?" and other such personal questions about us were apparently completely appropriate. The worst of all, however, was the mice, and mice feces. If you are thinking of staying in London, this is the last place you should look at.

The appartement was very big and spacious, especially the living room. The location is also well located because restaurants and shop not far. The wifi worked well.

To be honest a lot of things displeased us. First of all, very complicated to collect the keys for check-in. Then the apartment was not located at the given address. It was an another address. How is it possible ?! Luckily the other address wasn't too far. Then, impossible to open the door of the apartment. It was very difficult but we succeeded after 20min.. we even had to disturb the neighbors... Moreover, the sinks were clogged, the water was coming up very quickly. We only had two miserable rolls of toilet paper for 5 people. Linens were also missing and no shower curtain. Also, the beds were very small.

Location and apartment was modern

lacked little things like bottle opener electricity kept tripping beds were small

Lovely, spacious apartment. Great location.

Offsite key collection was a mission. Office didn’t open until 11am and telephone calls went unanswered. So, after an international flight and 14hours of travel we were out in a freezing London with 4 children and nowhere to leave our luggage. When office opened we could safely leave luggage there, however we needed to book an Uber XL and pay for additional trains to get ourselves and luggage to the apartment. Offsite key collection is just inconvenient and added to our expenses. While the apartment itself is lovely, basic cleaning essentials and kitchen utensils were not supplied from dish clothes, to spatulas and cutting boards.

more kitchen utilities More bedlinen

The location was fantastic and apartment was a good size for 6 of us.

Could with a couple more mirrors/floor length one but not the end of the world.