Fantastic accommodation, comfy beds and very clean

A lot of stress organising deposit via third party company. Stayz were very sympathetic and helpful. Needed extra bedding etc. draws and cutlery were grotty. Good location though and nice pool for kids.

I'll start this review by stating that the location is fantastic! You are a walk away from South Bank and the CBD. It's such a shame the service we received from the assigned Stayz property manager (Leonie) was a horrible experience! There were numerous issues with the room we discovered during our stay. A rip on the couch, incorrect basement carparking information and shower drains not draining sufficiently-to the point you have to turn off the shower to avoid flooding the bathroom. The worst of all the issues we experienced was the kitchen mixer tap leaking on the island bench. When we were settling in my husband noticed that a tee towel was wrapped around the mixer tap in the kitchen. My husband asked me if I wrapped it around there and I said "no I didn't". My husband then removed the tee towel form the mixer tap not thinking any thing of it. We not long after went out to grocery shop. When we returned we were horrified to find the kitchen island bench top saturated with water (almost to the point that it was about to drip onto the floor) That's when we realised why the tee towel was wrapped around the mixer tap when we first entered the room. There was a crack in the tap causing it to leak on the bench top. It states on your booking that there is 24/7 service. We tried ringing the property manager (Leonie) at least 10 times from my phone and my husbands when we encountered the leaking mixer tap. We got no answer or any call backs when voice mails were left. My husband even emailed Leonie about the issue and to this day has not had a response or an apology. The next day after again attempting to get in contact with the property manager my husband decided to speak to the reception of the apartment building to see if they can help. Unfortunately they couldn't but reception did realise that there was a different number on the room key to the one we were sent with the booking so my husband called it. He got through to another person (Deb) who was vey helpful and sent out a plumber later on. We are obviously really disappointed with the lack of communication from the property manager that was assigned to us. We were quite lucky that we didn't do a day trip when we removed the tee towel initially because I think the apartment floor would have been flooded. Just the fact that a phone call or email to this day has not been returned (even to apologise) is frustrating! I doubt we will ever use Stayz again after this experience.

It was good to be able to walk to Southbank and restaurants. The facilities at accommodation are great. Accommodation very roomy and comfortable

property fine hpwever 1 key was a nightmare. I am also waiting on the $500 security deposit to be returned

Location was outstanding and the use of a carpark was helpful. Views were great and the amenities and pool were awesome!! We found the unit not to be the cleanest. Dishwasher was still full of dishes. Dirty tissues under the bed. Knives need a good sharpen and a colander needs to be added to the kitchen.

We loved our stay The apartment was roomy, clean and quiet. Perhaps the only gripe was that you needed to pick up key and return it at the end of stay from a seperate office a few blocks away- would have been more convenient to pick up keys on site from the front desk!

Very neat and clean apartment in secure complex, 10 minute walk to South Bank. Fully equipped kitchen. Main bathroom and ensuite in main bedroom. 5 minute walk to Coles and a few cafes and restaurants. Great place for a couple's get away.