everything was great, thanks

The sink outside the toilet room was backed up and did not adequately drain. There was GRIME on the remote, furniture and lamps. I visibly saw dirt in the corners of the room and bathroom. There was an active prescience of roaches. In addition, there were surprise charges not mentioned when I booked, one was the pet fee. I made a notation that I was bringing out 9 pound dog and wanted a dog friendly room. However, when the final charges appeared on my confirmation, there was no mention of a separate pet fee. I did not find this out until we checked in.

The shower in our room would not work at all. Very inconvenient. We were in Charleston for my granddaughter's surgery and couldn't even take a shower. When we notified the staff the front desk person working on 7/25/24 at 11 am was rude and stated that we should have checked the shower when we got there. I could not believe that she said that. I had already notified the night shift person at 6am when I discovered the shower would not work. I asked to speak to the manager and she was just as ruse as the clerk. She made it seem as if though it was our fault that the shower didn't work and that their maintenance person did not make sure our shower worked before we for there. I was very disappointed that the shower was mot working and even more disappointed that the staff was not apologetic at all and treated us this way! We will not be staying at any Best Western again!

When we arrived my husband got bit by a fleas. Pool was closed to clean on Saturday doesn’t make sense. Breakfast was ok until a see a person who works in the hotel complained about the guest left a plastic bottle on the counter .

The hotel was a nice place to stay. The room was clean and well maintained while we were there. The hardest part was when we got to the hotel was spotting it entrance, Not a big thing but there is not to many places to eat nearby within walking distance. I still would recommend it .

We stayed here one night prior to going on a cruise. We felt safe, the area was convenient to dining, stores and most importantly the port. There were minor things with the room I would consider “unclean” but not enough to prevent me from staying. The only real negative was the huge gap underneath the door that was obviously allowing our “cool air” to escape making it slightly uncomfortable in the room…we solved this by placing a towel in the gap.

We only stayed last minute for 1 night. I searched for pet friendly & searched everywhere on the site for fees associated with pets as well as how to notify them when we booked online that we had a n 8 pound dog... never found anything except pet friendly. We checked in late and checked out early. We left the room cleaner than we found it bc we had to clean up several dead roaches & the gaps in the doors let all kinds of bugs and mosquitoes in and made it hard to keep cool. We didnt complain bc it was fairy inexpensive hotel & we survived the night. The next morning a very rude lady called me and said one of the employees saw we had a dog leaving the room & was trying to collect an extra $100 for a pet fee! The whole room was only $150 for the night and my little Shia-poo is hypoallergenic, doesn't shed, & didn't make a mess at all. She said the pet fee was $30 but since we didn't "notify" them we had a pet, it was going to be $100! I said it was pet friendly and we didn't try to hide anything. She demanded i give her a credit card to pay the extra $100 & when i said i didn't agree to that, she said she was going to charge my credit card i used to pay for the room & threatened something else i couldn't understand before she hung up on me! I haven't heard from them since & still haven't seen the extra charge on my credit card but I will dispute it if it shows up. The lady that checked us in when we got therewas nice but the unclear policies and rudeness are unacceptable

Staff was excellent. Rooms looked like they were recently improved and were very clean, but had difficulty keeping humidity in check. Very damp. Bedding was very heavy.

I was not able to stay. After a 12 hour drive arrived to be placed in a second floor room with no elevator, room hot a/c not working, bathroom filthy with fresh urine and dried urine stains on toilet with pubic hair. I checked out with out staying and found another hotel in the area.

Clean room, very quiet, perfect for an overnight beach trip

Very nice stay, clean, close to peninsula/tourist area, pleasant breakfast. If you come in the rainy season, bring mosquito repellent.

The rooms are very clean. The staff is great and was there when you need them!

Wonderful place to stay

Needs renovation. Carpet looks dirty and sink tap leaking water.

My daughter and I arrived late at night, but I felt safe. Property and room were clean. Staff were very friendly.

Great value!!

Pet friendly hotel, not so far from the city center, but not so close if you visit the city of Charleston. The rooms are clean ,with basic breakfast.

The front desk staff was most helpful and pleasant

The receptionist was very rude, the notes suck.

Great place to stay. Comfy beds, clean room and the pool was clean.

This was a wonderful place for a stay for a night. It was extremely noisy surrounding the hotel, but it was also the 4th of July so you can’t really control people setting off fireworks. The only thing I hadn’t been aware of prior to booking was there are no elevators, so I’d recommend trying to get a first floor room if one is available! Shower was kind of dated, but served its purpose, and everything was very clean!

If you are looking for a safe, clean, convenient place to stay, this property is for you. If you are looking for an all inclusive resort, look elsewhere. The excellent breakfast is a plus, as is convenient, free parking. This property met our needs perfectly. It was a place to return to after planned excursions which was safe, clean, and comfortable. It is an older property which has been updated. The Keurig and microwave were pluses. The refrigerator was not cold enough and not temperature adjustable. There was plenty of ice to be had which was conveniently located. There is a nearby Harris Teeter. This property was close enough for about 15 minute rides to the historic areas.

Lovely property with great views of the beach!

Great times

I've stayed here several times for the pool and breakfast. The rooms are fair, but there was trash left in mine this time and I noticed several small things around the property that needed attention. Worse than that, my room was somehow checked out to another guest after my child and I had already settled in. She walked in, and i thought I'd left the door unlatched by mistake and she'd wandered in. Nope! We compared cards from check in, and the same room number was written on both. When we went to the front desk, they said they had no record of me checking in which was why they were able to check my room out to someone else. They found the paper in some random place and apologized, but that could have been a bad situation.

Need to do better housekeeping cleaning the room was dusters. The refrigerator didn’t work had to move to another room. The pool area wasn’t clean. Will not stay there no more

Very nice hotel will definitely stay at Best Western whenever I travel!!! Very clean and comfortable also the pool was awesome!

Great place to stay great location and a nice swimming pool and Landscaping and rooms are adorable

Very clean, comfortable bed, welcoming staff

It was clean

Everything was just as expected. No complaints.

Wonderful except the breakfast wasn't good and I couldn't get a receipt. They said I had to get it from Hotels.com. ??