Hotel Ercilla de Bilbao, Autograph Collection
Hôtel à Bilbao
Hôtel 4 étoiles
Raisons de réserver
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Prix raisonnable pour cet endroitLes prix de l'immobilier dans cette zone sont généralement plus élevés
Comprend les essentielsJardin, Climatisation, Internet/Wi-Fi et plus
A propos de ce hôtel
Hotel Ercilla de Bilbao, Autograph Collection
Hôtel haut de gamme à deux pas du lieu d'intérêt suivant : Musée Guggenheim de Bilbao
Un restaurant, une salle de fitness ouverte 24 h/24 et un bar / salon se trouvent dans cet hôtel non-fumeurs. L'accès Wi-Fi dans les parties communes est fourni gratuitement. Parmi les autres prestations, il y a un snack bar/épicerie fine, un parking avec voiturier et un service d'étage 24 h/24.
Hotel Ercilla de Bilbao, Autograph Collection possède 325 chambres comprenant des minibars et un coffre-fort. Une télévision à écran plat donne accès aux chaînes numériques.
Cet hôtel propose une salle de fitness ouverte 24 h/24.
Un restaurant, une salle de fitness ouverte 24 h/24 et un bar / salon se trouvent dans cet hôtel non-fumeurs. L'accès Wi-Fi dans les parties communes est fourni gratuitement. Parmi les autres prestations, il y a un snack bar/épicerie fine, un parking avec voiturier et un service d'étage 24 h/24.
Hotel Ercilla de Bilbao, Autograph Collection possède 325 chambres comprenant des minibars et un coffre-fort. Une télévision à écran plat donne accès aux chaînes numériques.
Les salles de bain comprennent une baignoire et une douche séparées et un sèche-cheveux. Vous pourrez accéder à Internet gratuitement par le biais d'une connexion sans fil. Un service de ménage est fourni tous les jours.
Cet hôtel propose une salle de fitness ouverte 24 h/24.
Équipements
Climatisation
Internet/Wi-Fi
Blanchisserie
Balcon ou terrasse
Jardin
Carte de Bilbao
Chambres disponibles
Room, 2 Twin Beds (Vintage)
2 Lit simple • 44 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Room, 1 King Bed with Sofa bed
1 Lit King Size • 1 Canapé • 44 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Room, 1 Double Bed
1 Double • 25 m²
Capacité d'accueil 2
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Premium Room, 2 Twin Beds (Vintage)
2 Lit simple • 44 m²
Capacité d'accueil 2
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Premium Room, 1 King Bed (Vintage)
1 Lit King Size • 44 m²
Capacité d'accueil 2
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
€€€€
Avis et évaluations
10.0 / 10.0
Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful
5.0 / 10.0
Very good location and comfortable
10.0 / 10.0
Fantastic property!
2.0 / 10.0
First Impressions
The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere.
Service with a Side of Disappointment
Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude.
Room Comfort
On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own.
A Rainy Day Frustration
I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive.
The Roof Terrace
The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating.
Facilities
The lifts were tiny and slow, leading to constant waits. The gym was decent.
Final Thoughts
While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
10.0 / 10.0
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
8.0 / 10.0
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
10.0 / 10.0
Wonderful terrace for drinks in the evening although it unfortunately isn’t where breakfast is served
8.0 / 10.0
AC did no work even though we paid a premium for it
10.0 / 10.0
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
5.0 / 10.0
Location is wonderful. Worth it for the rooftop restaurant.
10.0 / 10.0
Lovely
10.0 / 10.0
The roof bar was a luxury escape
10.0 / 10.0
Excellent place. We always stay there
10.0 / 10.0
Location is very convenient. Walking distance to Guggenheim. Rooms are clean and comfortable. Staff is attentive and friendly. Good value for money.
10.0 / 10.0
The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance.
Other things were quite good including breakfast.
5.0 / 10.0
Our stay was great. Perfect location. Walking distance to all important places.
Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.
5.0 / 10.0
Great location and hotel. Very helpful and friendly staff.
4.0 / 10.0
Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.
3.0 / 10.0
A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min.
The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.
4.0 / 10.0
Location location location. Great rooftop bar.
3.0 / 10.0
Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected).
Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees.
Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing.
As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
10.0 / 10.0
Excellent rooms, great terrace bar with views of the city, excellent staff all over
5.0 / 10.0
Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.
8.0 / 10.0
Location and friendly staff.
Stairs to enter the hotel still an issue when arriving with luggage. Small lift problematic when busy.
Price of 25E for buffet breakfast very high compared to other hotels we have stayed in.
8.0 / 10.0
Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.
10.0 / 10.0
Near everything
6.0 / 10.0
The a/c doesn’t work in the whole hotel… neither the rooms, so the only “solution” was a fan for the room…the clerk says, we are waiting a part and probably arrive this week… unacceptable to pay for a hotel in that condition
6.0 / 10.0
Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days
8.0 / 10.0
Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.
4.0 / 10.0
The hotel is in a good location for the modern centre of Bilbao and the roof-top bar is a good feature, although a little expensive (€8 for a beer).
The air conditioning was not working throughout our stay and I have heard from people who stayed at other times that this was not a one-off.
4.0 / 10.0
Air conditioning was malfunctioning. Could not cool the room below 22c. When I complained they admitted there was a problem affecting the whole building but offered no compensation or other action.
WiFi was not working. When I complained they admitted there was a problem with new iPhones but, as with AC, offered no compensation or other action.
4.0 / 10.0
For the most part, I enjoyed my stay here. The staff were all very kind and helpful and the rooms were clean. The hotel is in a very convenient location to walk around Bilbao. However, I would not stay again for a business trip - the WiFi was so bad that most websites would not load and frequently the signal was so weak I could not even connect to the WiFi. I could not complete my work while here. But if you do not need the internet, then I would recommend!
4.0 / 10.0
Nice hotel friendly staff and pleasant high quality room. However AC not working and hasn’t been for a while according to staff. Rooms unbearably hot. No fans even. Why weren’t booked guests warned? Poor
8.0 / 10.0
Nice hotel with super-friendly staff in very convenient location in Bilbao. Metro/Buses and main attractions within minutes of walking distance. The hotel has also a nice roof-top bar. Only minor was the fact that the AC did not work due to a malfunction, but things can happen. Would defintively come back.
6.0 / 10.0
You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.
5.0 / 10.0
Family weekend break to a wonderful city full of surprises.
8.0 / 10.0
Great hotel very well located! Staff and personnel were amazing and helpful! Qe had an issue with the A/C but the staff was helpful and accommodating and also gave us compliments for our trouble.
Would recommend to stay here to be able to visit Bilbao in a practical way since its close in walking distance to everything!
10.0 / 10.0
Lovely hotel. Gluten free options at buffet. Great staff.
2.0 / 10.0
The hotel front desk staff took 30 minutes to check me in, and I often saw other guests taking longer. The refrigerator was locked twice and could not be opened, and the second time I gave up trying to get it opened. The front desk staff didn't even know the airport bus schedule, which was obviously available online, and told me to check at the stop.
3.0 / 10.0
Service in bar while waiting for room was shocking, got acknowledged twice but no service, two staff only customers
Went to roof terrace, again terrible service, ordered a 2nd beer when half way down mojito didn’t come until we’re on way out to pay, so refused it, again more staff than customers.
Tiles in shower were mouldy, one side of bed was on way to collapsing, drinks table did not get wiped of marks in 3 days
Only 3 very small lifts which was not sufficient for number of rooms but one was out of order for most of stay
This hotel seems to think it is something special by extortionate prices charged for stay and in bars, but it is way past its best
FAQ
Combien coûte ce hôtel par rapport aux autres à Bilbao ?
Le prix moyen d’une location à Bilbao est de 78 € par nuit. Cette location est 26 € au-dessus de la moyenne.
Le stationnement est-il inclus dans ce hôtel ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement Hotel Ercilla de Bilbao, Autograph Collection. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce hôtel ?
Nous n’avons pas trouvé de piscine répertoriée comme équipement pour ce hôtel. Voulez-vous vraiment une piscine ?
La location Hotel Ercilla de Bilbao, Autograph Collection accepte-t-elle les animaux ?
Malheureusement, ce hôtel n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre Hotel Ercilla de Bilbao, Autograph Collection?
Nous avons trouvé 5 équipements pour cette location. Cela inclut climatisation, internet/wi-fi, blanchisserie, balcon ou terrasse et jardin.
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