It was a nice hotel, but the pool was not open and there were some building works going on around the hotel

Excellent location, friendly staff, very nice room size and furniture and delicious breakfast.

The rude manner of their reception staff Mr Emin upset me at check in and put an ice bag on my shoulder diminishing my expectation of a comfortable stay. So unwelcome an attitude was surely unexpected from front office staff of a hotel like Hyatt Regency .

The hotel smells so good from the lobby up to the room. It feels cozy and inviting. The reception, although always busy, has been helpful and friendly throughout our stay. Ilkin was particularly very accommodating. The breakfast menu hasn’t changed the whole week, but the food has been delicious. Their managers on duty (Kamran and Orxan) made sure to check on us and the other guests if everything is alright. The room has always been tidied up everyday. The housekeeping staff are nice and friendly.

very good

It was a nice stay. Hospitality and courtesy of staff members impressed me.

Impressed with the courtesy and hospitality of the staff. Helping and caring attitude of all staff members are appreciable. I felt at home during my seven days stay.

This Hyatt is not five stars. The place is old and needs renovation . When you taking a shower the mold is coming out everywhere. I felt discussing staying there with my friends. I do not recommend this property.

Amazing stay! Property is at very good location and it’s so clean and comfortable the very best thing is the staff behavior they are so friendly and helpful especially Ogtay and Kamran they were very kind and helpful my best stay in Baku so far!

Amazing stay.I really enjoyed my stay.

It very great comfort hotel good services and great location

One of the best hotels I have visited! Everything was great. The staff is great!

I had stayed in many hotels in Baku however this hotel is not up to the standard AC not functional properly NO wifi over priced compared with the same level hotel. Not recommend To stay... Thank You

i like the dedicated services of Narmin during breakfast...she is so caring ..receptionist staff is too good and polite ...excellent

i like the dedicated services of Narmin during breakfast...she is so caring ..receptionist staff is too good and polite ...excellent

I would like to thank for staff specially attand mr.syumur is very cooperation till room service and floor seven cafe mr.Nizami and breakfast time Mr.Kamran all of yhem takr care for whole stay.Thank you again we would lime to come again.

it seems it is trying to be a bit more uppity than it is. staff at breakfast were fantastic, staff at front were a little less so. i ordered a in room massage from outside the hotel. when the girl showed up they tried to charge me for her to come up. no mention at check in, no mention on website both hotel.com and hyatt.com and nothing mentioned in the hotel services folder in the room. they just feel they can arbitrarily charge. the front desk manager at time said only for ladies to room. but a male co-worker is ok. so they are sexist and discriminate. secondly his excuse for not telling at check in was that if we told you everything little thing check in would take 20 minutes. not very professional. simple business law and consumer protection is you cannot charge without notifying the customer. breakfast was delicious and good selection. wifi was pretty good most of the time, location is a bit out of the way but a 10 manat taxi ride or about an hour with walking and metro to centre and old town. not to worry good selection of restaurants near the hotel. rooms were quiet, may be noisier on the front side facing street not sure i was at back facing pool. mattress was old and not matt for softness you could feel the springs which made for not the most comfortable sleep. good hot showers.

The best hotel in Bakuespecially for business visitIf you think which room to choose,you should choose room which have access to their clubNizami at 7 th flor will do you stay unforgettable Thanks Hyatt for everything

The best hotel in Baku especially for business visit If you think which room to choose,you should choose room which have access to their club Nizami at 7 th flor will do you stay unforgettable Thanks Hyatt for everything

A fantastic hotel - the service at this hotel is TOP - 2 persons at this hotel made our stay very special - Mr. Rashad Niyazov - fantastic service and fantastic helpful - first time I met such a service minded person and Mr. Teymur Akhundov - very service minded Food and Beverage Manager - but also the other staff was very friendly and very service minded. A wonderful hotel - nice rooms - god spa / fitness and surroundings. A perfect choice for families - business ect...

It was great.

This is a very nice hotel with a feeling of being in a small hotel with all the benefits of a Hyatt. Area is suburban and not too far from the city centre. Be aware of the taxis trying to overcharge for short trips.

Ruslan at the breskfast roo. Was the best. The building itself looks a bit tired

Ruslan at the breskfast roo. Was the best.The building itself looks a bit tired

Very modern hotel with all the amenities. Wonderful copious buffet breakfast. The staff is unbelievably helpful from the reception to the concierge and bell boys.It is not in the center of town so we needed to take a taxi to get to places, but these are quite cheap in Baku. The staff recommended a lovely historic restaurant in a caravan sarai with local food and music. Definitely can recommend the hotel.

The stay was good

Excellent service as always, a great Hotel that has everything you need. Immediate area has nothing much of interest except Scallinis Italian restaurant across the (busy) road, and a few shops/supermarkets, but the city centre is a 20 min interesting walk away or 5 mins (5Azm) in a cab.

Nice people, good service, clean rooms. Very good breakfast and both pools

Nice people, good service, clean rooms.Very good breakfast and both pools

❤️ Friendly staff and nice simple hotel, very welcoming establishment

Stayed 5 nights for the F1. A little far from the action (40 minutes walk), though taxis available throughout and 5 USD will get you pretty much anywhere in town. Hotel was very good all round and the staff could not do enough to help. Thoroughly impressed with both Baku and the Hyatt

From the check-in to check-out the staff were very amicable and helpful. The cuisine in the restaurant and the Club area was tasty. The room was excellent and spacious. When I needed to purchase something outside one of the door keepers accompanied me to show me where to go. The Hyatt experience is really your money's worth. Andre Pelser