Lobby smelled strongly of cat urine, looked clean but the odor was very off putting.

I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively. To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the manager, I was left on hold for over 15 minutes before being told that the manager was "taking out the trash." This lack of respect and disregard for customer service is unacceptable. Additionally, I was shocked to discover roaches in my room. When I brought this to the attention of the staff, I was told that a work order would be put in and someone would follow up with me. However, I have yet to receive any further communication on the matter. Overall, my experience at this hotel was marred by unprofessionalism and a lack of basic customer service. I would not recommend staying here and I certainly will not be returning. It is important for hotels to prioritize guest satisfaction and this establishment failed to meet even the most basic standards.

Wasn’t clean at all … had to change rooms a couple times

Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.

Dirty and unsafe. Staff were very kind. I did not stay at this hotel

Free breakfast is a scam here

The carpet was stained and the iron wasn't working

The breakfast options were limited. The toilet was hit or miss. The stove burners should not be used. It was a place to sleep. Very disapplinted.

The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area

First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.

Great

Go

This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.

Short staffing

Average cheap hotel.

Hotel room was infested with roaches

Front desk staff, mainly DENISE, was extremely unpleasant to speak to upon arrival and throughout our stay. The room window was open & had bugs flying around. The A/C was not on, dusty lamps & chairs, the fridge was completely off... so I had to go out and buy my own cleaning supplies to clean the room & bathroom myself. This is what I get for looking for an affordable place to stay

Staff was rude upon check in. No extra blankets were available upon check-in. There were no coffee pot, cups or cooking pans for the kitchen. Breakfast was just coffee and prepackaged muffins.

Was comfortable. People at front desk were knowledgeable of the area.

Great location. Friendly staff at check in. The room wasn’t very clean

Beds comfort clean microwave dirty floors needed to be swept carpet stains room didn't stink fridge work excellent TV worked bathroom could use a better cleaning counters dirty in bathroom and kitchenette but front desk helpful cleaning staff rude wouldn't take trash told to throw away myself directed me to room where it goes next to elevator where she went down.

It was okay. Nothing special. Outdated. No remote for tv. Had to get front desk to try 5 different ones u til 1 worked. One tiny 1oz bottle of shampoo for 2 adults with long hair and no conditioner.

There was about an inch of dust built up on the provided blow dryer and the smoke detector was literally hanging off the wall. Don’t see myself staying again

Except for instant oatmeal, there was no or little breakfast, when it stated it was included. Had to change rooms because first one was in bad shape. Personnel did whatever they could to satisfy is. But Manager never showed up.

There were roaches crawling out from the sink and on the bathroom wall. They were also in both garbage bin areas. The breakfast had just oatmeal and drinks. Muffins, granola bars were promised, but not available. The smoke alarm went off Sunday morning and it was a long time before it was turned off.

I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.

Wonderful place

My room was oversold. I was stuck with a smoke infested room. I switched to another room but that one had an odor as well. I was so tired I just dealt with it. Almost everything in the room was broken. I didn’t enjoy my experience there.

Rented 4 rooms for employees. 2 rooms had roaches in the beds. 1 room had no shower curtain. Breakfast option was granola bars. Cops were called on somebody at the property. Guest selling drugs outside rooms. Christmas lights up in windows in some rooms. Do yourself a favor and pass on this place.

My room was freezing cold because the AC/Heating did not work. They said they couldn’t move my room and maintenance wasn’t available until the next day. My 4 kids and I had to suffer through the night bundled up. Then we were awaken at 7am to the fire alarm going off and everyone had to exit the property until the fire department came . We had no update as to what happened and they didn’t tell us it was safe to come back in. We were all still outside in the cold lost

The breakfast was very sparse and did not contain some of the items we were told would be included.

Roaches