Paid extra for a garden view which from the 3rd floor room we were given turned out to be the top of a tree. Pretty disappointing. When I complained I was offered a £10 discount off my £20 parking bill. When I suggested it should be more I was told by the manager he would have to contact head office for authorisation, could I wait a further 30 mins. Really! Hotel is sold as 'quirky', for that you can read pretty 'dated', due a refurbishment. Staff were pleasant and attentive. The hotel is 10 min downhill walk from the city centre, but what you don't find out till you arrive is that the bus service stops at 8:30. So it's a climb back up or a taxi if you choose to eat in the city. I'd personally recommend paying a bit more for a hotel in the centre.

Great old building, kept well. Up a steep hill but good exercise. There is a bus! Good eateries nearby.

Great service at a charming and lovely hotel. Hard to navigate luggage given all the stairs

Beautiful hotel. Staff were very friendly and helpful. We thought car park was full but there was another car park and the receptionist told us there was a space. He also said we could leave the car there the next day to explore Bath. Room was comfortable and clean. It was facing a busy road so a little noisy with window open. But we still had a great stay and would recommend.

Very disappointing. Firstly, we wrote to add breakfast but didn’t receive a reply so not a good start. The room (211) was poor value: quite small, tired décor (eg they had removed a lock from the door but hadn’t filled it properly or painted it) and was very dark due to windows opening onto an overgrown bank close to the window, restricting the light. But the main issue was in the bathroom. When we returned from dinner, that there was water on the bathroom floor, and the carpet outside the bathroom was wet. In the morning, my wife had a shower and immediately the tray filled up with water and an hour later, it was still as full so the drain was completely blocked, so I was unable to shower. When we complained to the hotel, we were told this had never happened before - blatantly untrue because, as well as water in the bathroom before showering, the carpet by the bathroom was wet and stained, clearly from previous floods. The Manager refused to give us any refund on the room, saying we had to speak to Hotels.com (which we knew was nonsense) and offered us a paltry £16 discount on our bar bill which, after much wrangling, he eventually increased to £30. We paid the balance but made it clear that we didn't consider this to be sufficient compensation for the room problems because the Hotel had knowingly put us in a substandard room that was not fit for purpose due to a known problem. We did write to Hotels.com but didn't even receive an acknowledgement. Poor service all round.

I didn’t expect bed tu be that small my feet was out that’s not normal I ask for duble room I don’t recommend

Very good

Great location, very welcoming and friendly staff. Nicely decorated and well kept up together. Breakfast service was fast and had a nice atmosphere. Great vegetarian full English. Dinner was OK, but a bit underwhelming and overpriced.

Lovely welcoming staff. Floorboards in our room were creaking that loud i felt bad for the people underneath us. Must have drove them mad too. Door outside in corridor kept slamming shut until i realised it could be clipped to stay open. Garden looked lovely with nice furniture, a shame the weather wasnt nice enough to be out there. A couple nice areas to sit quietly. Managed to park ok and had an overflow car park if required.

,Traditional old fashion property

The staff were very nice. The hotel was clean but dated. The breakfast was poor. The coffee was really bad. The egg on sourdough was poor. The eggs were not cooked through and the toast was a single slice. In general, the breakfast was not to our standard or liking.A shame as the staff were so nice and the hotel was clean and had been recently decorated in places. Our room had a ‘view’ of a flat roof and roof lights.

comfortable bed, well presented accommodation, friendly staff

We really enjoyed our one night stay here. the staff were all very helpful and friendly. Breakfast was very good. The room was beautiful. we managed to park at the hotel for £10 which was great. The hotel itself is really lovely and when we are looking to stay in the area again, I will definitely look to come back.

Beautiful and well appointed room. Definitely check in BEFORE bringing in luggage. After dragging luggage all around building, the back door opened 30 feet from the car. Old building- you are going up and down continually which is difficult with luggage. Room very tasteful- management’s charge for parking very disturbing. Beware- breakfast is not free.

Amazing hotel. Excellent customer service.

Love this hotel. My only grumble is room 214 is supposed to be a garden view but isn’t. Staff very friendly. Great location and easy parking.

Nice building on the hill, very nice staff

Shame the balcony was unsafe for use. The room was beautiful but we paid extra for a garden view. There was very limited view of the garden and we couldn’t open the doors to the balcony. The rest of the hotel was beautiful, food lovely and very staff were very helpful. Would definitely stay again but wouldn’t pay extra.

We had to call an ambulance due to our baby and the staff were super fast to put the crew in our room. The hotel was great and had a good breakfast. Room had lots of space

Don’t do it. Go somewhere else. We found a great deal for a last minute booking. We were excited, as the hotel looked great. It is at the top of a very steep hill. My partner currently on crutches. We arrived slightly early for our room and asked to check in. Abi (not sure on spelling) was incredibly blasé and not hugely interested. Some welcome water or the like would be helpful after the journey. We went into the lounge to wait. Not massively comfortable as there is the strange choice to play loud house music through the speakers of the reception in the afternoon. After the other receptionist, didn’t get their name, but super surly, checked other guests straight in, we were able to go to our room. Those guests the surly man put in front of us were significantly more able bodied than us. He finally grumpily made us feel unwelcome to check in. We had booked and paid for a twin room and had been put in a double. We called down to Abi, he suggested this weren’t true and made us wait to go and check his records. When he found out we were right, he brought the key up. We were not impressed to be put into one of very few rooms - couldn’t see any others on our floor that had a step up to get into the room. The room also smelt weird. We were even further annoyed that in the room, every time we wanted to go the toilet, my partner had to hobble up and down a large and steep further step. There are so many better choices in Bath, pick one and have a much better time!

The hotel was fantastic. They were very friendly and helpful and I felt comfortable staying with my son who has a learning disability knowing they could help me with anything I needed like an extra pair of hands to help me or having food done differently such as without any sauce. The patio room I had was fantastic and spacious and nicely decorated with all the things that make life more comfortable such as a heater in my room, a blanket and a fridge too for example. Everything I could need was there. I would not hesitate to go back.

We loved this hotel! We had a friendly welcome and a straightforward check-in. We were presented with a clean, boutique style room for a family of three on the third floor. The room had everything we needed. It was lovely to stay in a Recency building in Bath which was less than a 10 minute walk into the hustle and bustle of the main town. We would definitely stay again!

Staff members are very nice, helpful and welcoming. The building needs serious reconditioning, our room was somewhere in the basement with the windows high up. We are a bit claustrofobic and it was strange not to have access to the windows. We didn't want to create any hustle as we were there for 1 night. We mentioned these things on our check out and the staff was very nice and understanding due to this inconvenience they said we didn't have to pay for parking. Cleanliness could be better as well. Overall it was good for a short trip to Bath with easy access to the town centre.

We really enjoyed our stay at Landsdown Grove. We traveled as a couple for work in Bath and really liked the beautiful mansion. The hotel is both beautiful and charming, located on one of the hills with a beautiful view. It is within walking distance of the city center and close to regular public transportation by bus. The staff was really helpful and did their utmost to assist in any matter. The ala carte breakfast made to order, which was included in our stay, is highly recommendable. We would not hesitate to revisit the hotel, should we return to Bath in the future.

Staff were excellent. Very good customer service. room was very clean. would definitely go back again

Booked a twin room. The room was right next to a boiler which made the room unbearably hot, they had an air conditioning unit in the room which would have been to noisy to leave on all night. To open the window it was next to the roofs which anyone could have climbed in.also the pigeons must have been nesting by the boiler so they were cooing from early in the morning, this room was 101. Staff were very friendly and helpful and did move us to a quieter and cooler room, however no voiles up at the windows so couldn’t have any natural light as it was overlooked. Breakfast was good and parking a plus. However definitely would not recommend or stay again,

The shower was cold to lukewarm and little water pressure. Had to go looking for staff at the bar and especially when trying to check out in the morning at 7:15. Waited for 10 minutes until the cleaner finally walked past reception.

Stylish characterful hotel with excellent staff and on site parking

Great location- clean and stylish interior. Parking was better than expected for central location.

Staff were very hospitable and happy to help. Beds were too short for me at 6 feet + and rooms were just too hot with no option to do anything as no aircon and a sealed room. Basic but if youre tall dont think about it!

Nice, clean hotel within easy distance of the centre.

Absolutely loved the hotel, staff were amazing, friendly, considerate, helpful could not have asked for more. When we go back to Bath, we would not stay anywhere else. Thank you so much