We stayed three nights at Rihga Royal starting on October 3rd 2024. When we first arrived we were very stressed. I had made the mistake of leaving my backpack on the train on the way to the hotel. The backpack was a brand name (making it a target) and had my passport and all my credit cards and bank card in it as well as jewelry and other valuables I did not want to pack in my luggage. Mr. Nishikawa the very kind and helpful man checking us into our room tried to call the train stations lost and found for me. Unfortunately it was very late and they had closed. At this time it was after midnight in Japan and we had been traveling about 24 hours. Mr. Nishikawa offered to help me again the following morning due to the language barrier. This was a huge relief. My husband and I did not really sleep that night, as you can imagine, but the huge bathroom and very large bath tub were nice to relax in after the long day of traveling. At 8 am I ended up back in the lobby where Mr. Nishikawa was waiting to help me call the train stations. There are several and they started opening from 8 am until noon. Mr. Nishikawa had no luck at the first ones and kept calling until the last stop at Narita Airport. When he told me they found my back pack an hour and half from where we were I could not believe it! Mr. Nishikawa saved our vacation by truly going above and beyond. I don't think I could have found it on my own. The junior suit is extremely spacious and beautiful with tons of amenities.

Lovely hotel for our last night in Japan. Kind, helpful staff. The kitchen fit us in for one final - excellent - teppanyaki dinner. Easy parking below. We’d already explored Tokyo so location was not essential but it was fine. Would absolutely stay again.

It was amazing! I love the room and service of this hotel!!

Stayed here hoping to spend an afternoon leisurely walk in the garden only to be told that the garden wasn't the hotel property but the neighboring school's. Needless to say, no strolling in the garden as it was inaccessible. The lobby was very nice and welcoming, with a sense of high class ambience. The check-in process was also smooth. However, the room was far from the high class ambience we felt in the lobby. Sure, the room was spacious, but everything inside was like from the 60s or the 70s. It didn't feel like classic, it just felt simply old and outdated. The TV was also old and small that you can't watch while on bed as you'd be like staring on your smart phone. I think you'd get a better viewing experience in any cheap business hotel. The amenities were also a let down considering the high star rating of this hotel. There's not much of a personal touch. There's also no hotel guide in the room so we didn't know what facilities are available. The buffet breakfast wasn't memorable. Only a handful of choices. I think one night stay here is more than enough, just for the experience.

It was quiet and very cozy to stay there. Transportation was not bad. I took a bus and subway to get to places. When I was tired I took Uber. Near the hotel there were so many restaurants I didn’t know they were there. I went for a walk and found many restaurants and they all looked like hidden gems. I loved staying there.

My wife’s families were graduated from school converted to this hotel. Few minutes walking distance to the place where my wife was born and grown up.

Excellent

This was a terrible stay from check in to check out. This is not a 4 star hotel and you have to stop marketing it as a 4 star. It is old and cleanliness is questionable. The check in process was terrible as well as the room was not ready on arrival and he didn’t have our keys. And refused to give us new ones as he said he already gave them tonus even though he did not. Terrible.