Nice property and facilities, but poorly ran. Room was not clean when we arrived, lock on the back door was broken. Room smelled moldy. Sun beds absolutely filthy. Good food. Beautiful beach.

The staff is super friendly, but the food isn't that good.

The staff service was remarkable...the activities and drinks were great ..... the bartender Sillion kept everyone entertained with his skills and his experience was magnificent....... My family and i really enjoyed the live band and shows each night.

Liked everything.

Best staff and great food. We have stayed at 6 resorts in Jamaica and this was the best,

Awesome overall. There was just an issue with 2 roaches in our room.

Having been to other RIU Resorts, this property is much smaller. The amenities are very limited and there are not a lot of activities to keep the kids involved. When sitting at the beach and pool, often times have to walk to the bar to get a drink. The main pool in which few activities took place was extremely small and thus limits participation. The relaxing pool, which is the largest, has a bee problem. Guests can not relax on the lounging chair without swarms of bees around. The relaxing pool also has a lot of bees and bugs in it. Guests have to request for the pool to be cleaned. There were also significant delays with room cleaning and not being left enough towels and washcloths for the room occupants. It would have been nice to have music around the pool throughout the day. Guests played music through personal speakers. The staff often commented that it is very hot in Jamaica so they try to stay out of the heat. That explains why services were so limited as we often did not see workers walking around to attend to guest needs. We were very disappointed with this stay. This resort has the potential to be great but needs a lot of work.

Loved everything except for the long ride to and from the Airport... would definitely be visiting again though....

A great stay. Thank you!

my time at riu was amazing from the food the room everything was in order and well put together

Beautiful resort, food is amazing.

- rooms smelled of mildew and we had to change rooms - there were drops of wet paint in the first rooms that got on my baby - Squished roach on floor - TV in room was broken - Room service food was awful - Fridge in room didn’t work - New room smelled like sewage

We suppose to have a shuttle to the airport it never came and we had to pay for a cab to the airport that was 150 dollars

It has been a wonderful vacation with the family. The hotel managed the hurricane in a very proficient way. We had 2 days without A/C, but all the services were at 100%. The beach is incredible. The Restaurants and food were really good and tasy. The service was good. Employees were not always friendly, but its was ok.

My trip dates were from July 5th-July 11th. When I checked in the resort at 3PM my room was not ready. I had to wait 30-45 minutes before it was ready. After I waited in the lobby for the 30-45 minutes. The front desk rep. advised there was no electricity (no lights, no AC, no tv). I had no choice but to check in because my taxi ride already left. I went in the room it smelled like mildew and the floor was moist because their was no AC. Good thing was they had a generator but it wasn't strong enough to carry the AC. Meanwhile it is hot as fish grease outside and my room felt hotter than outside. The only thing I could do was go to the beach and get in the water to try and stay cool. My stay here was horrible and my trip was ruined because I was constantly hot 24/7. The electricity was finally restored on Sunday but my room 4123 AC was not working properly so I was still hot for the remainder of my stay. I had to buy a stand up fan to try and get relief at night because I become asthmatic at night when it's too hot. I'm aware they were affected by Hurricane Beryl but I also feel like their should have been extra precautions in place when things like this occur. Some of the male workers were too flirtatious and it was making me feel uncomfortable because I am a solo traveler. I don't mind a compliment but they were asking too many personal questions regarding my employment & my marital status. Some of the female staff were mean spirited. I will not be returning to Jamaica.

I liked the food. Cleanest. The pool and the sea. I did not like the sevice of the ftont desk in the morning of July 8th...at 7-8 am..my pick up was arranged by the RIU representave for 7:15am and did not show up. And had to pay to get to montigo which we almost miss our flight. The front dest totally egnored and laugh of my sittuation which I gound very rude and unprofessional.very disappointed..your public rellation should look at this message.

Long, white sand, seaweed free, shallow water beach; excellent staff; lots of food/drinks options. We stayed there during Hurricane Beryl. The resort had good process in place to keep the guests fed, safe and comfortable.

It is understandable that due to Hurricane Beryl that there would some limitations but the service was bad, no food, uncleaned rooms, no towels, and just no communication overall. This was the worst experience ever.

Really what was lacking here was the customer service. There were some splattering of nicer staff but generally not very welcoming or kind.

This was the worst experience ever. I understood that there would be some limitations due to Hurricane Beryl, but the hotel was dirty and there was a roach in my room, food options were limited and during the night of the storm dinner was supposed to be brought to the room and it wasn't (it was a good thing we had snacks for our toddlers), the AC was never cool enough and as a result of the humidity the tile floor were always slippery and the room smelled like sewage. The room was cleaned twice during our 6 day stay and there were never enough towels. Staff was often not helpful and dismissive. Hands down the worst experience ever.

Worst food of all the resorts I've been to. It was edible but not many choices and the same offerings every day. A/C was out and they didn't have backup fans. Our ceiling fan moved at a snails pace. They took reservations for the fancy restaurants then cancelled them. The local staff were awesome and tried to make the best of it. Entertainment was sublar vs other resorts we've been too (Cancun/Jamaica/Dominican Republic). This is a 2 star resort I'd stay far far away from.

We like all

We enjoyed staying at Tropical Bay Riu Palace. The accomodations, staff entertainment, beach area and overall property was outstanding. Everything was clean, variety of food and friendly staff. This is my second time here and i would recommend anyone staying in Negril to stay at this resort

Overall almost everything was good, except the mosquito in the room.

Too far from the airport

The facility was nice and the staff was great. Just wish there was a night club for dancing.

Great combination quality/price

Quiet laid back

Best property with nice. people and service

37 of my family members stayed here and each one of us had a great time! The food was the best I’ve had at a RIU, the staff was kind, the shows were “Amazing” and we plan on being back!

Lovely staff and great amenities

We thoroughly enjoyed our stay at RIU Palace Negril. The travelers in our group range from 16 years old to 75 years old. There was something for everyone to do: water sports, swimming, walking, sunbathing, socializing, eating, drinking, chess, and board games. The service was top notch, waitstaff was courteous and bartenders are fast and friendly, daily housekeeping, the food was delicious and the options were abundant; anyone with any kind of diet or with dietary restrictions can find something to eat anytime of the day. You won’t go hunger or thirsty because there is always food and drink available. It was our Silver Anniversary so we renewed our vows on the beach. The detail and service provided to make this event memorable must be commended. Many thanks and we will be back.