i like💕 the style dont like the garage options

Beautiful hotel with a lot of history, great staff and super central.

I absolutely love this hotel. The staff couldn’t be more helpful, especially Pavlina on the front desk: nothing was too much trouble. Maria in Guest Services also excellent. The hotel is clean, breakfast is everything you could possibly want and there’s a beautiful swimming pool. It’s a short walk to the old town which is spectacular.

Location was close to the train station and all local attractions are within walking distance. I highly recommend it!

Great swimming pool

Fantastic staff,beautiful hotel

Great hotel

The staff there were fantastic, very friendly, and smiling. It was only a five-minute walk from the central train station, even if you carried two 24" bags.

This is my second time staying at the property and if I go back to the city I’ll keep doing it. It is beautiful, comfortable, and convenient.

Wonderful hotel, shame about the spa having to shut down, bummer. Room was nice, big for the building and area.

Peaceful atmosphere, classic architecture, intriguing history, gorgeous swimming facilities.

Amazing hotel and the hotel is si great

Amazing Hotel and great location. Staff was extremely good especially Lenka who helped get us an excellent room and also Luqman who was at the night shift catering to many requests with a very hospitable and professional manner!

Staff training required.

The stay was average, but I believe your staff does need some training in serving guests. A simple example was when I asked one of your front desk staff members, what was in the welcome drink, the response was “I don’t know” and walked away.

Hotel location and facilities were great. Staff always smiley and helpful. Breakfast amazing. Just one thing is missing at the hotel is no elevator at the entrance. There is around 20 stairs to enter the hotel. If you have a baby with stroller , you need to be ready to carry. Ofcourse they are helping to carry but everyday 3 times is a bit hard.

The time at the hotel was a fantastic experience. Besides the clean and very well designed rooms and areas, the people who worked there were also very friendly and helpful. The area where the hotel is located is close to the city and you can walk everywhere. So definitely a recommendation. Thank you for such a nice experience!

We spent 4 nights here and it was a fantastic stay. Staff were friendly and helpful at all times. The hotel was clean in all areas we visited. Breakfast was just spoilt for choice. So many options from cold meats/cheese, sweet/savoury pastries, traditional cooked breakfast, open sandwiches, breads, preserves/coulis etc, dried fruits/nuts plus a few menu items cooked to order if required like crepes, eggs etc, live harpist performing during breakfast and a very good atmosphere. Spa usage is included in our stay and we visited everyday to use the Sauna/Steam Rooms and Pool for around an hour in the morning. We did not have any treatments due to busy schedules but if we had time we wish we could have. You do have to 'reserve' a time slot but it was no hassle. The bar had a good range of drinks and cocktails. Wine menu was not the largest amount of choice but was priced reasonably and covered most of the ranges/wine regions for a 5 star hotel. Dinner in the restaurant was fantastic with some great choices and seasonal items. The Porcini Ravioli and Rhubarb Crumble/Clotted Cream were simply divine. Getting to the hotel was easy as it is 5 mins from Main Train Station and ordering Bolt/Uber from the front door of hotel is really easy and pickup times were less than 1 min in this area. They also have a E Scooter parking zone outside and two tram stops either side of the main entrance. We did not struggle to get anywhere in the city from the hotel.

Good hotel

Property was beautiful, staff was very friendly and helpful, walking distance to old Town Square, easy access for cabs or bolt drivers.

This is a convenient hotel in the centre walking distance to the main train station. It has a beautiful spa area with pool and sauna / steam room which is why we booked. Arrived late due to flight delays so didn't dine, however breakfast was spectacular. Spoiled for choice. The only issue we encountered was a rather noisy couple above our room having a domestic all night. I made staff aware at checkout and they gave us some drinks vouchers to use next time. Also, if you are a light sleeper, pack some earplugs as the trams go all night and there's a line right next to the hotel.

Beautiful hotel

Wonderful, beautiful hotel and lovely staff. Would stay again.

All the staff are wonderful one in particular who helped all the time was Ricardo at front desk.

All staff polite, nice & helpful including management. One in particular the General Manager I saw him walking around & checking every part of the hotel making sure all is fine while helping guest as well. I have stayed before, now and will go back next year. Btw, great breakfast

Very royal old style hotel Amazing location walking distance from main attraction and great SPA and website service We only had the first day problem with no A/C but when we insisted on changing room they comply quickly

The hotel is amazing and the service was excellent.

Everyone tried to help us with our questions and requests.

Mind blowing ambience and very friendly staff

ok

Beautiful hotel with excellent service and within walkable distance from main attractions and the old town. The room was cleaned everyday and the bed was very comfy. The swimming pool and spa was a lovely addition to our trip. The only thing that didn't meet my expectations for a 5 star hotel was the availability of amenities in the room except from the bathroom toiletries that were already provided. I had to scan a QR code and order the rest of the amenities (free of charge of course). There are two components that annoyed me here: 1. Instead of providing the service, they make the customers ask for it and 2. for those customers that didn't bother asking for those it was money-saving for the hotel (if someone sees the amenities they will use them, if not still a profit for the hotel).

The front desk manager Mr. Dlouhy was exceptionally kind, professional, helpful. The building is fascinating, the rooms could have better furniture, but I'm very impressed with the steam room, sauna, and the pool