We love Hampton Inn however this property has a few challenges. No business center and the front desk was left unattended for long periods at a time.

Absolutely no complaints! Room was available at check in time. I had to call for bath towels but staff delivered them (warm from the drier) less than 5 minutes later. Clean room, friendly staff.

Room carpet smell bad

AC was horrible in my room and in the fitness room. Great workers and good breakfast.

I want to commend C y n t h I a on her customer service, although she was new to the role, she did an exceptional job during check in/out and other concerns we had during our stay. I do need to advise any future guests that this hotel does NOT have a pool. The pictures and information on Expedia is incorrect and should be updated to reflect that there is no pool on this property. That is the reason why I gave it four stars. We would not have stayed there if we knew beforehand. C y n t h I a was very helpful to let us know we could go to one of their other properties and use their pool, which we did.

We always stay here when we have to visit never had any problems

The staff was very friendly and place was comfortable and clean.Close to Casino and restaurants

Nice

We reserve the room with pet friendly in mind. Nothing was on the Expedia website about a non refundable $75 pet deposit. Shocked when we checked in.

We were very comfortable

Nice, clean, good service and breakfast

I needed a shower and a comfortable bed to sleep in for some much needed rest.

It’s nice hotel but not on 2nd floor. We stayed on 3rd floor our first stay and was great. This stay on 2nd floor there’s too much noise. You can hear every footstep upstairs. All night

Landscaping

Nice quiet property spacious rooms and nice staff

Week long stay okay. Laundry: send out or wash your own (1 washer and 1 dryer in property)

Lack of hot water breadkfast was poor i mean no coffee one morning ope dresser knob fell off i stay at hamptons all the time this was up to their standards

My beef my be with Expedia = I did NOT receice My One Key credit of 20.81, I was NOT told by the website that the pet deposit of $50 was non-refundable, AND, I did NOT get the room with 2 queen beds as requested. The staff was not very concerned nor helpful.

It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.

I was a little disappointed at the breakfast room. All of the tables were dirty and the attendant was chatting it up with the front desk employee. There were only 2 ppl eating at the time so she had time to clean tables.

Great hotel

Let’s start by saying that I only stay in HH properties when I travel. I never had an issue of bad experience until yesterday. We tried to check in earlier than 3 pm after being driving for 10 hours to get to HOBBS for my son college journey. The front desk staff “Brenda” welcomed us by saying that no rooms are available before 3pm as policy of checking in. We had checked in when possible earlier than that plenty times but seems she didn’t care. She said that policy is that! Ok… we went to another hotel got a room so my son could take a shower and refresh before going to college. Later we got that room at Hampton. Front desk lady was way better than the not compassionate one earlier. Today I am loading some things in my car at 9 am and went back to get my other things and to my surprise the housekeeper had empty the bed and removed towels! 9 am so I went to “Brenda” who told me Yesterday that no one checks out before 12 that my room was being clean! She said when housekeepers knock and you don’t respond they assume you checked out! This staff member is the one who rudely yesterday said the opposite! Absolutely unacceptable! How things work in this property?

The room was clean, it was quiet, convenient and very nicely decorated.

We arrived about an hour early and they did not allow us to check inn. We had to wait around. We have never had an issues with other hotels

Love the customer service and the cleanliness. The only complaint is there wasn’t a pool.

Who has a hotel like Hampton with NO POOL? I stayed there to let my grand babies swim to find out they no longer have a pool! When I checked in I was told once I leave on Wednesday the next morning to let the front desk know so the room can be cleaned! I did just that and was told it’s too late to get your room cleaned!! Different person at the front desk but seemed very put out that I asked for the room to be serviced! Upon returning hours later I stopped to see if the room had been cleaned for her to say I left them a message not sure if it was cleaned or not!!!! The room was cleaned when I arrived at the room! The next morning asked if I could get a late checkout and was told No you cannot!!! Your room is one of 40 that needs to be cleaned for that group arriving! I paid 159 per night for 2 nights and the lack of help and customer service is beyond me! I will from now on give my money to another hotel with a pool and that’s more professional!!! Truly could not believe how I was treated!!! Come on Hampton you have always been my go to knowing everything would be good !!! This visit was a total fail on your end !!!!

The hotel and room was clean and very comfortable, 9/10. Waited a 30 minutes to check in, due to no one being at front desk, 1/10. Line of roughly 4 guests. Breakfast was good but I have had better 8/10. Price:8/10. Overall: 8/10

Had to wait two hours for check-in due to other guests checking out late and the rooms not being ready. Once we got our room it was a comfortable stay.

Yes no

My room was missing the hairdryer. I ask the front desk lady, she said someone took it and there was none available in the entire building. She didnt apologize for it.

Nice clean place. Very friendly staff

It was great! The staff was very friendly and the hotel was very clean.