The facility was very nice. The breakfast was good but the buffet layout seemed disorganized and it was difficult to find things, like butter, it was on the buffet with the fruit. I never found the yogurt. Overall it was satisfactory because the food was well prepared.

I was booked in a pure room, supposed to be very clean and allergy friendly. The door stuck so bad I thought the card didn’t actually read, after a couple hard pushes I finally made it into the room. First thing I did was take a shower after traveling 5+ hours. The bathroom was unfortunately disappointing, tub drain plug closed with standing water around the plug, the drain plug wasn’t even attached to the drain! So when lifting the plug up it came completely out of the tub. The shower curtain rod was mounted upside down (the notches to hold the shower curtain rings on each side were on the bottom instead of the top), and the rod was tilted downward. So anytime you take a shower the curtain slid open and water got all over the floor! Plus there is mold all over the ceiling in the shower area. Did not meet my expectations of normal Hilton Hotel Rooms. Breakfast was okay, lobby area looked good. Front office staff were great! Except on day two when I’d mentioned my bathroom concerns they asked “would you mind if we send a hotel engineer to take a look at your room?” And I said “that’d be great!” That’s the last I ever heard from them, no notes, no fixes, maybe they did look at it, maybe they didn’t. I’ll never know.

Well my pillows had an oder coming from them as I said before. The sofa sleeper had a spot on the arm of the sofa. Check in time was slow. The next time I will use the quick check in to avoid the lines. Other than a few hiccups every thing else was find,

The evening reception and breakfast were great. Everyone was nice and the place was very clean.

We loved this hotel. Our family stayed just 1 night but really loved how friendly the staff was (front desk, coffee shop, restaurant), how pretty the inside atrium area was, and the size and design of the room (a fully separate living room from bedroom) was genius. We’ll be visiting Charlotte/Concorde again just to stay at that hotel.

The staff was incredibly kind and helpful during our stay. The afternoon bar and morning breakfast options were exceptional. Overall, the room was clean and quiet and we enjoyed our time here.

The facility and rooms are not maintained well.

From an early arrival to our departure the staff and facilities were on top of it. Thoroughly enjoyed our brief stay.

First time staying at an Embassy Suites property. Will definitely stay at an Embassy Suites again.

The rooms are a little outdated but overall it was great stay.

Giving an honest review. Family friendly which is nice but a good bit of kids were there so it was a little loud late down the halls. Animal friendly which we love! However a room about 2 doors down from us had a dog barking for 4 solid hours. It was terrible. 6pm to 11. I was going complain but the dog stopped when we to sleep. Thankfully. The bathroom is probably the worst of the whole room. Just meh…. The pillows were also odd. Small squares but that’s how they set them up. We didn’t realize until the next morning. The last thing was the room was two full I think. I paid for a full king. They told me all rooms were the same but who knows. Now for the good. The free drinks were awesome! The breakfast was really good! Overall 4 of 5 stars in my book.

Great location and very clean

Very nice experience at this hotel!

Hotel is nice but the throw-size square pillows for the beds didn’t make any sense. Shampoo and conditioner bottles in my shower were empty.

Great place

The property around very well kept and inside the property very spacious….

Staff were wonderful! Nice hotel.

Spa in house. Also it was Dog Friendly and very nice.

Liked that it was dog friendly.

We ended up here due to a horrible experience at a previous property. They were exactly what is to be expected by Embassy Suites. It was a breath of fresh air after what we had stayed in the night prior.

I loved just about everything my only complaint the pillows were too small for the bed and the couch was not comfortable to sit on and difficult to get upfrom

Nice area, very convenient for the reason of my stay.

From the time we arrived, the staff was helpful with finding our room and getting our bags there. They helped with anything we needed regarding questions and hotel accommodations. Very pleased with everyone and everything here.

When we arrived our one bedroom suite bedroom door wouldn’t close and latch, they moved us to the next room and took away the king bed and gave us two queen beds. Not what we wanted, went down for the third time and then they moved us to a two bedroom suite . Got there and the AV didn’t work in the master bedroom .. this was after a 10 hour drive. We just left it alone and had to sleep with the master bedroom door open to keep us cool. 10/10 wouldn’t recommend.

The shower in our room did not work, the lever that you pull up for the shower to work was broken and the stopper in the tub that is supposed to stay up to let the water drain when you’re in the shower would not stay up. The sofa in the room was in terrible condition, it was very old, very low to the floor, it smelled musky and looked really dirty. It looked like it been sitting there for 30 years. I’m shocked that they have not that room and fixed the issues in the bathroom. Paying the amount of money that we paid and not being able to take a nice hot shower was very disappointing.

Its nice place to stay, convient just off hway 85, very closed to shoping mall, Race track.

Greatest

Our stay was amazing, clean room, lots of space, we felt at home. And beds were so comfy.

Just lovely

I stay at the Embassy suites was wonderful, the staff especially at the grill an dbar went out of their way to see to it we had our dinner and ready to meet our diver in plenty of time for our concert. Enjoyed every minute of the stay. Will return when in Charlotte.

The step did not explain thing properly. When arrive at three fifty five

Everything was good except the manager’s reception. The only thing offered at the reception was nuts, chips, and dip. Guests could only enjoy 2 drinks. This was the first embassy suites I’ve stayed that had these types of restrictions. That experience was very disappointing considering that’s one of the main reasons I choose to stay at Embassy Suites.