Very convenient n easy access for transport, restaurants and shopping.

Customer service and hotel were both really excellent! Close to the local train station. I’d stay here again if I visit Tokyo again in the future,

Stay was fine, but room is too small. We also don’t like the bed being accessible only from two sides. Difficult to get in or out of bed for one person.

We enjoyed our stay at Sunroute mostly for the convenience of it so close to Shinjuku JR line and the subway entrance right next door, and the limousine bus picks up from right outside back to airport. The hotel room is a typical room size for Tokyo but the bed was very comfortable and offered all essential amenities. Everything was very efficient from check in to luggage services to laundry. Only stayed 2 nights, would definitely stay again!

I have been to quite a few hotels but the services here stand out above the rest! As I noticed there were many customers looking for help for self serve kiosks and there were two girls speaking English trying their best to help👍 and they were extremely helpful and courteous!

I need of upgrade but very friendly staff

JR & subway stations, as well as shops like Yodobashi are all in walking distance. The bathroom is clean but seems a bit old. Overall a very good hotel for foreign travelers!

Only good thing is location, small room, minimum service and room quality, not recommended.

Small room but great for 1 person. Very good location--very close to train stations. Great service.

We stayed here 5 years ago and it does not seem to be updated. Checkin and out were automated. We love the location and it was convenient with the Airport Limousine stop.

good stay! highly recommend

Great location for those trying to explore Tokyo. Located right next to shinjuku station and one of the stops on the airport bus. You get dropped off and picked up on hotel property. You can buy tickets on site at the airport and a qr code at the hotel. The room has storage under the bed to make up for the smaller room sizes in Tokyo which was a huge bonus as we had come with suitcases ready to bring home soviniers. The staff is helpful and has amenities for free on site incase you forgot something. It is in the quieter less busy side of Shinjuku station, but alot of really amazing restaurants nearby.

My hotel room was dirty. There were dirt stains everywhere. For the price we paid over 300 a night I would stay somewhere else. I don’t understand all the rave reviews of this place.

Location is excellent, Shinjuku Station is just a few minutes walk.

Hotel was wonderful and helpful, I had broken my ankle on vacation and they had a wheelchair and shower chair available to use! VERY helpful!

Location 5 minute walk from the train station. Bed was so uncomfortable we couldn’t sleep.

Location is good. Very convenient, airport limousine to hotel vice versa. Very good.

Very enjoyable, helpful staff, great location

Washing machine not enough, people always leave their clothes inside for long time, but because they are still wet, staff refused to remove them. Room size is ok, lots of skincare available at lobby, e.g cleasing oil, toner, emulsion, mask and bath salt, etc. Underground Parking is available, plenty of space. Walking distance to lots of restaurants, eg. ramen, izakaya, cafe

Pros: 1) Cleanliness: The entire facility and rooms are very clean and well-maintained, providing a comfortable environment. 2) Whole-House Water Purification System: The hotel has a water purification system, ensuring that all the water inside is delicious and safe to drink. 3) Well-Stocked Amenities: The hotel offers a variety of amenities, including razors, hair wax, bath additives, instant coffee, and tea bags, making for a convenient and pleasant stay. Cons: 1) Identification Requirement: During my check-in, despite being Japanese, I was asked to present my passport. I believe it would be acceptable to use a driver's license or another form of ID. It felt excessive to require a passport, especially since I may have mentioned that I live overseas. Other hotels I stayed at did not require a passport or driver's license from me as a Japanese citizen, which was more convenient. 2) Room Size: The double bed room felt a bit small. A little more space would have made for a more comfortable stay. 3) Limousine Bus Schedule: Although there is a limousine bus service, the timing did not align with my flight, which meant I had to leave the hotel the day before my flight. It would have been great to stay another night at Hotel Sunroute Plaza Shinjuku if the bus schedule matched my flight.

This was probably the worst hotel I’ve ever stayed at. There was peoples hair on the pillows, the towels did not dry our body and overall just a bizarre experience.

Great location, staff was efficient and courteous

Great location right outside of Shinjuku station. Lots of things to walk to. Very nice hotel, the rooms seemed like a good size for two people.

Lovely hotel excellent location handy for metro shops and entertainment staff very good and helpful

Fancy place

Repeated stay as it's near shinjuku station,very convenient. Room is just nice for solo traveller. Pleasant helpful staff.

Overall a pleasant stay and breakfast was awesome! Staff there were very good. Counter staff can be more patient with the language barrier. Decent hotel.

Great place and location ! Ie pull just say the rooms are extremely small.

Near train and bus stations, and great shopping area. Very Convenient.

Overall not bad. Have stay there few times before. Seeing the facilities a bit worn out but not surprise with number of people living in this building everyday. Would rate a 4.5 out of 5. Location is very convenient.

Didn’t like the self check in after a long long flight it was awful. The carpet in the room was sticky in parts