Excellent service, very clean, exceptional staff

Close to shopping and restaurants

We had a great stay. The room was spacious and clean. I would definitely stay here again.

My trip was very good. The hotel was comfortable, friendly, conveniently located, relaxing. I've stayed at this hotel before and will revisit there again.

I was going to take a shower in the morning and I noticed there was no hot water. I called the front desk and they told me they have called the technician to fix but have not received a response. They did not fix it until I left. I will never stay in this hotel anymore.

Great Location!

N/A

This entire hotel is gross. Sheets dirty, carpet dirty, curtains old and yellow. It needs a remodel asap. For the price I spent, this was unacceptable. Disgusting and disgraceful.

The staff were very friendly and helpful for a recommendation of a place to eat

The room was clean and comfortable. The shower was nice. My only caution is, the breakfast is just silly. They expect $15 for a "buffet" that would be skimpy for the free breakfast at most places. But if you plan to eat breakfast somewhere else, it's fine.

We had trouble with the shower in 201 shower wouldn’t drain. Floor was flooded . Other wise the room was nice an clean

The bed was too firm and not comfortable. The standard pillow cases were scratchy. There was only one decaf coffee pod. The bathroom was very clean!

Great place to stay

I stay with Hampton Inn and Suites regularly for the nice rooms and facilities at reasonable rates. This trip was great, except for my check-in and check out. I came in at 2:45 and asked if they were checking in guests yet. The employee at the desk said they would check in all guests at 3pm and not before since they were full. I sat on the couch. A line formed and I joined the line. This seemed counterproductive to have guests standing around but I understood the reasoning. When it was my turn to check in, the employees at the desk started discussing a guest who had just checked in. The person checking me in walked away to look for them and then came back and started talking to her coworker about the room I chose not being ready. Her coworker then helped her check me in to another room which was fine. After I got checked in, I received a phone call from someone asking my name. I asked who this was and they explained they were from the front desk. We talked and whatever the issue was, it was resolved. The following day one of the employees was at the desk. There was a man at the desk for several minutes. I wanted to ensure my points were registered and ask for change of a twenty dollar bill for a tip. The process was taking a long time and seemed chaotic. I finally just left my keys on the desk and left. This was just very unusual for customer service. Chaotic and not friendly.

Please avoid this hotel at all cost in my opinion. I am a Hilton member and after this stay I am rethinking my membership.

I have to re-think my membership with Hilton. Please avoid this location unless you have no other recourse. Paying for parking was crazy, the nasty attitudes of a couple of staff members was a turn off. The rooms were dated and not that clean … I may stick to Airbnbs going forward.

Bed was okay but staff and property was nice.

Upon entering the hotel looks good & updated. I hate that I can’t say the same for the rooms. First room they gave me had blood stains on the blanket. They didn’t even try to put it where it can’t be seen. Right on the top by the pillow, blood stains. Immediately went downstairs & was given a different room but by then my trust was broken. The only reason I was able to stay at the hotel is because I had microban & sprayed the entire room down. This hotel is old & outdated. The back of the lamp was dusty as if they didn’t think anyone would notice that they didn’t clean behind it. The blanket on the bed was super thin. Carpet is yuk! I will not stay nor recommend this hotel. I’m a bit of a snob about the conditions I sleep in & unfortunately this place did not meet my standards. I will say the front desk guy was great! He immediately called house keeping about the stains & gave me a different room. Much appreciated

I've stayed here many times and normally don't have an issue. The front desk representative was helpful. The room was clean but dated. The worst part about the stay was how loud and dirty the air unit was. It kept me up all night and had a weird smell. I hope they renovate soon. Change the AC units to something eco friendly and quiet.

I liked that it was a quiet environment. I disliked the cleanliness of the room.

Good location. Lobby and rooms look updated but the hallways and elevator areas could use updating. Not sure our bathroom had been thoroughly cleaned.

It was centrally located and the staff was friendly and helpful

It was food left in the fridge. HEAT did NOT work in my room at all.

Nice business hotel. convenient to shopping in the area. room was clean, but it was obvious that there was a severe leak in the bathroom at some point and repaired improperly or there is still a leak.

Our stay at the Hampton area Hilton Garden Inn was very nice. It was clean and comfortable and the staff was very friendly and helpful. We really enjoyed our stay!

Clean, quiet, safe

Stay was nice and comfy

The place was convenient near the Hampton University College because it was there Homecoming Weekend the staff was very professional and polite

It was close to an event

Stay didn’t start off too good. Immediately after check-in w/in 10-15 mins, I had someone try to enter my room w/out my knowlegde, while in the restroom. This really had me shaken, so I went back dwnstairs to lobby front desk & made rep aware, however she said she had no knowledge of maintenance or anythg. But shortly after my return to the room, maintenance did knock & say they had a request from front desk at that moment however, it wasn’t them prior to me alerting front desk of someone previously trying to enter room, like a forced entry. Had I not locked & secured steel square across the door, this colud have been worse, in my opinion & didn’t make me feel safe, since mantenance said it was’t them !!

I've stayed at this location for many years. They have always offered continental breakfast and free parking, but no more. The site mentions nothing of having to pay $15 per person for breakfast or a daily parking fee. Rates are high enough, so these should still be free. Read carefully when booking directly on their site. Carpet under the bed had NOT been cleaned since whenever, and also had a bad smell. I will NO LONGER book at Hilton Garden Inn, regardless of the location.

Well the hotel was ok for starters. The walls weee super thin. I can hear people having a conversation. There was rust on the shower head and it was loose. On top of that Simone knocks on the door the next morning saying they need do drill a hole on the wall while me and my man are in the bed. That could’ve waited until check out. Just so ghetto and unprofessional. I was shocked. Also you shouldn’t have to bed for room service. It’s common sense that people are going to use towels and washcloths. That should be a given. Never again.