Excellent Hyatt attentive service! 2-days prior, called Hotel Concierge to book car pick-up from Airport. Mr Hunter Ma followed through all the way to check-in Room !

Clean room gym and changing room. But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous. Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.

Clean room gym and changing room. But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous. Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.

Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious.Friendly staff, and good breakfast.

Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious. Friendly staff, and good breakfast.

Cold service, does not try to accommodate simple requests. Better alternative in Beijing, would not suggest Park Hyatt.

Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.

Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.

The way the lifts are arranged is terrible. I had to change lifts 3 times before I get to my room. The price for lunch is insane. They only had very expensive staffs such as Grade A steak rmb 780 for lunch?? you believe that?? WiFi sucks

Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing. One more comment is the temperature of your shower water , it tends to get either really hot or cold. Other than those , service and room size is excellent but I will prefer other hotels in my next visit .

Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing. One more comment is the temperature of your shower water , it tends to get either really hot or cold. Other than those , service and room size is excellent but I will prefer other hotels in my next visit .

A comfortable room with a nice view. Hope the troublesome multiple changes of elevators to reach the ground/room can be resolved after the renovation.

A very convenient spot for business and great staff and restaurants.

good stay

good

good

Was disappointed that its such a high rating, but the facilities were not equal to the price.

Was disappointed that its such a high rating, but the facilities were not equal to the price.

Upon arriving, the bell staff stood there until the taxi told them we were checking in. The property is undergoing renovation, so you have to take several elevators before getting to your floor. It’s very confusing. Scarlett was the one checking us in, and she did not greet us, or even crack one smile. She handed us the keys and told us where the elevator was, and that’s it. Other receptionist walked the guests to the rooms, and explained the hotel. When I got to my room, I realized she put me in a room which I did not book, and was much smaller. Once I asked to be moved, THAT room smelled like urine and the carpet in the room was completely soaked, and smelled horrible. They insisted to throw towels on top of it and see how it goes!! I had to call a manager and demand to be moved. The “afternoon tea” which is included, was just some chips and nuts at a bar. Such poor quality! There was a piece of broken glass on the sofa I was sitting on! This Park Hyatt is so disappointing on so many levels, and simply does not meet the standard of other 5 star hotels. I do not recommend this place until renovation is done, and staff takes hospitality training.

NOT GOOD. BAD ACTUALLY.

My girlfriend is very happy and satisfied with living at your hotel. I am potential customer with your company for more than 5 years. I and my family will come back again! Thanks for everything you did for us!

The staff was extremely friendly and always gave me a smile and greeting whenever they saw me.Very nicely located and I get a glimpse of the CCTV building by Reem Koohaus and the Beijing CBD..And we arrived our room wasnt ready, they waived our breakfast charge for the length of the stay, and gave us free drinks while we wait for our room.I will definitely come back and stay at the Beijing Park Hyatt again. My special thanks to the wonderful staff, I feel very much pampered with.

The staff was extremely friendly and always gave me a smile and greeting whenever they saw me. Very nicely located and I get a glimpse of the CCTV building by Reem Koohaus and the Beijing CBD.. And we arrived our room wasn't ready, they waived our breakfast charge for the length of the stay, and gave us free drinks while we wait for our room. I will definitely come back and stay at the Beijing Park Hyatt again. My special thanks to the wonderful staff, I feel very much pampered with.

I went there for sightseeing, so accommodation is easy to access to subway. Also very nice view from each room.

There wasn't a smoking area which was annoying but overall was great

We stayed 4 days during Chinese New Year and had a wonderful experience. Very dedicated, attentive staff. The room was spacious, modern. The bathroom was large and had a great spa feel and layout. It also was quiet and peaceful which is nice after a long day. The hotel has a very good restaurant, China Grill with stunning view of the city.

We stayed 4 days during Chinese New Year and had a wonderful experience. Very dedicated, attentive staff. The room was spacious, modern. The bathroom was large and had a great "spa" feel and layout. It also was quiet and peaceful which is nice after a long day. The hotel has a very good restaurant, China Grill with stunning view of the city.

Hotel staff need to improve their English a lot. We found difficult to understand them and they do not understand our questions.

Hotel staff need to improve their English a lot. We found difficult to understand them and they do not understand our questions.

When I had a debit for a SGL room on my credit card and also a voucher clearly stating 1 SGL room for a person but a twin bedded room my client was given a huge surprise when he checked-in stating he had a confirmed reservations for 2 SGL's. Now how does 1 person stay in 2 SGL rooms is beyond my belief. Also in my wildest dreams why wud I be foolish to debit myself twice for a person. This story went on for sometimes to come and the client panicked when they took his card and debited him for Rs.96k and odd and this inspite of showing a confirmed voucher. I had Expedia intervene and asked ur staff to speak while holding on for almost 20 mts to be told they have xxld the other room which they were holding. Strange dont u think ?? Well all is well that ends well I suppose and dont have any more suprises. A similar thing happened for Puri hotel too. Is Expedia slipping up or taking TAPP agents for granted ?

When I had a debit for a SGL room on my credit card and also a voucher clearly stating 1 SGL room for a person but a twin bedded room my client was given a huge surprise when he checked-in stating he had a confirmed reservations for 2 SGL's. Now how does 1 person stay in 2 SGL rooms is beyond my belief. Also in my wildest dreams why wud I be foolish to debit myself twice for a person. This story went on for sometimes to come and the client panicked when they took his card and debited him for Rs.96k and odd and this inspite of showing a confirmed voucher. I had Expedia intervene and asked ur staff to speak while holding on for almost 20 mts to be told they have xxld the other room which they were holding. Strange dont u think ?? Well all is well that ends well I suppose and dont have any more suprises. A similar thing happened for Puri hotel too. Is Expedia slipping up or taking TAPP agents for granted ?

An almost new hotel, positioned on the upper floors of a 66 floor tower offering panoramic city views that sadly were only 25% effective due to appalling city air pollution. Excellent staff and rooms. Restaurants serving mostly non- Chinese food, a vital fallback. Hotel organised a two-day private guided tour by an English-speaking Chinese guide. Extremely worthwhile and essential during the National Day holidays. Would happily return.