I had stay at the Springhill Suites in the East side before and I was expecting the same level at this location but it was some way disappointed because this hotel is not new. It is an old hotel with some renovations to resemble the one I mentioned. The room was clean but the carpet at the aisle between rooms and in the elevator are stained. The TV set in the room is malfunctioning with blinking pixels like it was raining inside of it. When we tried to check-in the receptionist was nowhere to be found. It took some minutes to appear from a room behind the reception like he was busy doing other stuff there. Even a guy was there trying to pay for a soft drink he took from the fridge and he asked me if I worked there. At night it was the same. We came back from doing some shopping and went to the elevators but no receptionist there again. The morning breakfast was very limited unlike the one at the same hotel in the East. It lacked some basic products like bagels, pastry, white bread and so on. It has two elevators but just one was working. On the positive side, the zone around is quiet at night and stores and restaurants are nearby. Not sure if we will stay again there in the future.

My experience here was somewhat unpleasant. Our first night here, the light in the restroom went out. I understand those need replacement ever so often. I informed the front desk and they replaced it. The problem with this situation is that the maintenance guy left a mess behind. Next issue: the bath tissue was like sandpaper. I don't need to explain the repercussions behind that (pun intended). Our last night here, there was an issue with the water. The entire area lost water due to some issues in the city. Now I understand that is totally out of their control, but what is in their control is letting the guests know of the issue and asking if we need anything in the meantime. They didn't bother to offer anything. I would call the front desk to ask for updates, and they would not pick up.

Quick stay, but was comfortable, no issues to bring up

Friendly staff and very comfortable rooms

I always stay here when in town! I love the large, spacious rooms, location, and feeling of comfort and safety. :)

Was very comfortable and clean.

They gave us a handicap room that looks like a hospital room. I didn't requested handicap room. Very limited parking.

The handicap room looked like a hospital room. If someone require a room with walk in shower and a hospital feel then this would be awesome, but I did not requested a handicap room, so I did not find it pleasant.