I refused to stay here as so many guests items going missing . So DO NOT STAY HERE. And hotels . Com and Expedia know this yet still let you book this on their website. It’s absolutely disgraceful

Small hotel in a brilliant location. I had booked a three bed family room for myself, my friend and my daughter. On arrival, we were told it was on the 7th floor but we would have to take the lift to the 5th floor and then walk up the remaining 4 flights of stairs as the other lift was not working and they were waiting for parts ! I am 72 yrs old and would struggle with that but my friend has COPD, bad knee and back and would be unable to manage it. We left them to sort out something while we had a bite to eat. When we got back, they said there was nothing they could do for 3 people but gave us a small twin room on the 4th floor and put an extra bed in it for the night. Needless to say this was very cramped as all beds had to be put together. They said that my daughter could have a separate room the next day further along on the 4th floor. Couldn’t really unpack straight away as not sure what was happening. Didn’t get into room until 6.30pm on arrival and then my daughter had to move again the following day in the afternoon when the room was ready. To top it all, the maid left the balcony door slightly open on second day and there was a massive thunderstorm which left our room flooded !! Such a shame as I’m sure it would have been an ideal few nights break. On a positive note, buffet breakfast was very good and everywhere was clean and tidy. Hopefully the hotel are now contacting everyone booked on top floors to check they can do all the stairs

Fabulous clean budget hotel. Great rooms, good WiFi and showers Brilliant location and views of Pontinte beach and old town Great staff

Room was very small. Rm702 Should have been 2 single beds. But was a small double. 3 coat hangers aircon was hot or miss. Breakfast poor and cold. Would not return Very over priced

Nice hotel. Friendly service. Very good beds and nice room in general. Breakfast was so so. Not as clean as one would like

Didn’t deliver on the basic requirement of a hotel; restful and clean, it was noisy and filthy. We were allocated a twin room, despite having paid for a deluxe double. Instead we had a corridor of a room with air conditioning that was less than effective and inexplicably kept switching off. We had specifically picked the deluxe double (1 queen bed) because we didn’t want beds joined together with a ridge in the middle and got 2 single beds, pushed but not joined together; as expected, as soon as we moved, the beds moved apart. The room was depressing and dirty with an old piece of paper and a collection of dust bunnies. You couldn’t walk barefoot in the room without grit and dirt sticking to your feet. The shower was freezing cold or scalding hot. The communal areas were equally tired and dirty. We paid slightly less to stay in the Mar Blau Friends a few doors down at the same time last year and although old, it was spotlessly clean, comfortable and quiet. My recommendation would be to go there if a room available.

Lovely hotel for a few nights stay with beautiful views of the beach

nice view

Very close to beach Breakfast ok

All around good, nice staff

Not worth it for us.

Great location, clean modern rooms. Great staff.

Great location, staff were all fantastic Bar was closed for the majority of stay due to a refurbishment

Surprisingly stylish!

First the good points. Top floor seaview room have amazing views of Benidorm's Poniente beach and the bed is very comfortable. However despite the refurbishment the hotel has papered over the cracks. Lift broke for 3 days, room on 7th floor. Dirty mark on duvet. Empty containers in shower. Poor breakfast which deteriorated day by day.Toilet wouldn't flush.Disinterested staff. Keycard deactivated on one of the days when the lift was broken. Not ideal when 7 floors up.They reluctantly provided a late checkout room and a refund equivalent to around 15% of the cost which really wasn't enough and hotels.com would not get involved to get this amount increased despite many hours of live chat. I certainly wouldn't stay there again. There are much better choices in Benidorm especially for the price paid here for an upgraded room. A comic strip themed hotel run by "The Bash Street Kids"

Amazing! Very clean and perfectly located. Loved this stay would 100% recommend and stay again.

My considering staying for a few more days but the breakfast made the decision for me. Absolute mental breakfast offering, and very badly organised, one push button coffee machine to service over 40 people. ‘Bacon’ was like hard plastic, the scrambled eggs were actually sweet! Didn’t fancy chicken fried rice for breakfast either. A lot of details missed. I definitely would not describe it as refurbed, more so a lick of paint and some loud wallpaper. There’s no real pop art inspired design here apart from the vinyl decals, certainly isn’t shown in the rest of the features.

The room was cleaned everyday but didnt have a window nor balcony felt closed in but partners birthday and they had cake and balloons in room which was nice touch. Left key in room and had to get a new one fella on desk was quite ignorant. The view from outside was lovely pity couldn’t see none of it

Beautiful clean hotel great location lovely staff

Only stayed 1 night after arriving on a late night flight. Check in was simple and the receptionist was lovely and helpful. Had a family room which was perfect for 4 of us. It was made up of 2 massive bedrooms so plenty of space. Location right on the beach but nice and quiet. Decor is great. Looks a bit tired in bathrooms n other areas but it was perfectly clean. No complaints at all, would definitely stay here again.

Overall thought this was good value for money. Nice location. Rooms okay, have all you need including a mini fridge and you can have a kettle if you ask for one. I had no problems with reception or room service but when I went to breakfast on the morning there were no glasses or cups to have a drink in and no attempt made by staff to provide one after I asked.

Great little hotel. Rooms very compact but location is second to none. Staff helpful. Room very clean.

Lovely hotel. Clean big rooms. Good wifi. Fabulous location. Would be a full 5/5 but the second lift to the upper floors was out of action that was a bit of a drag.

Bed was lovely and comfortable. Breakfast really good. Provided everything we needed

Nice and clean with friendly staff. Great location opposite the beach and a coiple of minutes and youre in the centre of old town. Already booked for next year

Great location and even better staff.

Very nice friendly clean hotel. Amazing location

Just a 2 night stay over in Benidorm. Didnt use any hotel facilities apart from the romm but the room was very spacious and clean. Excellent value for money, great location for old town and would stay again

Staff very helpful very clean rooms not noisy didn't book a sea view but will do next time didn't eat there but look good

Hotel needs more staff for cleaningness..Breakfast area dirty walls, dust on the lights, floor.. don t feel welcoming for breakfast. Feel sorry for the only staff who was running around in the morning Food that was supposed to be warm was cold..we had the breakfast and skip the second one as concerned on hygiene food safety. Otherwise room are ok and great location.

The staff when checking in and out were very helpful, The breakfast we found when we ate there was cold, also the restaurant staff we found needed to be more aware or what was going on, cleaning staff were also very helpful. We loved the area that the hotel was in, although our room was small it worked for us

This hotel likes to dictate how you act. There are no reading lights available so if you do not have an electronic device you can't read in bed . Also they have chosen a TV package with only one English speaking channel. The lifts are very slow and unless you are lucky enough to get a sea view then view is of someone's bedroom two meters away