Service was amazing! Stayed in one of the rooms in the new villa. Even though it’s new, there’s some signs of wear and tear. I’d recommend staying here if you don’t mind the extra distance from the centre of Siem Reap!

It found that the bed sheet and quilt cover didn’t change at all. The floor is so dirty as I found dead inserts on the floor. I have requested late check out when I checked in and it has confirmed. On my last day, I got disturbed from the door knock twice by the staff to check my checking out time which is so annoying and I can’t rest well. I was out for sunrise and it disturbed me to rest.

It found that the bed sheet and quilt cover didn’t change at all. The floor is so dirty as I found dead inserts on the floor. I have requested late check out when I checked in and it has confirmed. On my last day, I got disturbed from the door knock twice by the staff to check my checking out time which is so annoying and I can’t rest well. I was out for sunrise and it disturbed me to rest.

Swimming pool was murky. It’s a bit rundown I would give it a four star rating but is peaceful and the staff are very nice. Love the setup of the whole hotel you feel like your in the forest.

The hotel and rooms were beautiful, we loved the villas, they were a perfect look and style for us. The service was very good, friendly and helpful. Overall the food was very good, huge breakfast buffet. The kids enjoyed the relaxing time in the pool which was beautiful. This stay was at the end of our trip and as far as hotels go couldn't have asked for much more.

The hotel and rooms were beautiful, we loved the villas, they were a perfect look and style for us. The service was very good, friendly and helpful. Overall the food was very good, huge breakfast buffet. The kids enjoyed the relaxing time in the pool which was beautiful. This stay was at the end of our trip and as far as hotels go couldnt have asked for much more.

You can see that it was a grand, luxurious hotel originally. There were some furnishing choices that reveal it's age. Overall, the villa was spacious, comfortable, well maintained and elegant. The breakfast buffet was spectacular. Staff was friendly and helpful. I would come back here. Despite it being the off season, everything was still well tended. The hotel is about 15 min away from the real action of downtown. Pro was the quiet, peaceful and the lovely tropical setting. Con was the constant need for transport. We befriended Tuk Tuk Brothers driver, Mr. Long, whom we contracted with for our entire stay. He was incredibly polite, helpful, drove cautiously and acommodating.

Staffs are very friendly, buffet for breakfast is great. Room is clean and peaceful . A bit far from city center though

It is a spacious property with local feel though it also has a modern building being part of the resort which makes it looks like a confused business. The staff are nice but level of service is not standard. It is sold as 5 stars hotel but I did not feel like 5 stars standard. The room is nice and spacious but outdated. The hotel is a distant to town. The first time I ordered my transport to town after told there is no free shuttle though it was only 6pm. The next door I was offered a free shuttle to town but only one way and the shuttle service ran till 2pm. I certainly could not see this is a five star hotel service. The breakfast has great selection next to large swimming pool but the atmosphere is dark and the food presentation is again more equal to 4 stars hotel. If you don't mind a "5 stars" hotel with a budget value and feel, then this is a good place to be.

It is a spacious property with local feel though it also has a modern building being part of the resort which makes it looks like a confused business. The staff are nice but level of service is not standard. It is sold as 5 stars hotel but I did not feel like 5 stars standard. The room is nice and spacious but outdated. The hotel is a distant to town. The first time I ordered my transport to town after told there is no free shuttle though it was only 6pm. The next door I was offered a free shuttle to town but only one way and the shuttle service ran till 2pm. I certainly could not see this is a five star hotel service.The breakfast has great selection next to large swimming pool but the atmosphere is dark and the food presentation is again more equal to 4 stars hotel. If you dont mind a 5 stars hotel with a budget value and feel, then this is a good place to be.

PROS I arranged for transportation from/to the airport with the hotel prior to my arrival and that was convenient. During checking in, I was given a complimentary beverage that was refreshing. I was also given a tour of the hotel's varying spaces by a front desk staff about breakfast areas, the spa, pool areas, and other services that I may need during my stay (room service, request for rides, etc). My room was nice and clean (although some furniture had stains) and I felt comfortable during my stay. There were unique touches like orchid flowers on my towels and pillows, extra toothbrushes, razor, cotton buds, comb, shower cap, and shampoo + conditioner + body wash. I was also given complimentary bottled water every day. The breakfast buffet was good - combination of Cambodian and Western options, was healthy, and plentiful. There were two areas for breakfast dining (open air restaurant near the pool and inside the hotel) and two dining areas for lunch and dinner (open air restaurant and pool bar). Checking in and checking out was quick and fine. CONS The staff overall was kind and lovely, although I felt that some (at the pool bar) were a bit unprofessional - talking loudly amongst themselves, on their cellphones. Near my villa there was trash - empty water bottles, spray can, wrappers, etc.

PROSI arranged for transportation from/to the airport with the hotel prior to my arrival and that was convenient. During checking in, I was given a complimentary beverage that was refreshing. I was also given a tour of the hotel's varying spaces by a front desk staff about breakfast areas, the spa, pool areas, and other services that I may need during my stay (room service, request for rides, etc). My room was nice and clean (although some furniture had stains) and I felt comfortable during my stay. There were unique touches like orchid flowers on my towels and pillows, extra toothbrushes, razor, cotton buds, comb, shower cap, and shampoo + conditioner + body wash. I was also given complimentary bottled water every day. The breakfast buffet was good - combination of Cambodian and Western options, was healthy, and plentiful. There were two areas for breakfast dining (open air restaurant near the pool and inside the hotel) and two dining areas for lunch and dinner (open air restaurant and pool bar). Checking in and checking out was quick and fine. CONSThe staff overall was kind and lovely, although I felt that some (at the pool bar) were a bit unprofessional - talking loudly amongst themselves, on their cellphones. Near my villa there was trash - empty water bottles, spray can, wrappers, etc.

Staff were very accommodating, attentive and friendly. They made us feel special and that they were all invested in making our stay memorable and enjoyable.

What stood out at this hotel was the warm and genuine hospitality of the staff, not the physical property itself. The staff we came into contact with, from the reception to the bell boys, were always smiling, and showed willingness to help. We did not get a sense that they were expecting monetary returns, on the contrary, they were genuine and sincere in wanting to make our stay comfortable. And here one staff member really stood out viz., Mr Ratha the asst guest relations manager. They received us during check in and with great efficiency and speed got the room we booked ready, although we were early. He gave us a buggy tour of the ground, and explained with all enthusiasm the facilities and room amenities. There were some glitches during our stay and he was very helpful and got the problems solved. The hotel management should be very proud to have Mr Ratha on the staff team. The "villa" room we booked was one with a terrace facing the swimming pool. The room was already showing signs of wear and tear. It was quite big with a day sofabed and a fairly big bathroom. The problem with the bathroom was the bathtub glass screen not effective at all. Water from the shower were spilling onto the general area during the shower. Flooding would not be an overstatement after a shower. The hotel restaurant near the pool had a very good range of food during breakfast, that's a plus point. Overall, the excellent service saved the day!

What stood out at this hotel was the warm and genuine hospitality of the staff, not the physical property itself. The staff we came into contact with, from the reception to the bell boys, were always smiling, and showed willingness to help. We did not get a sense that they were expecting monetary returns, on the contrary, they were genuine and sincere in wanting to make our stay comfortable. And here one staff member really stood out viz., Mr Ratha the asst guest relations manager. They received us during check in and with great efficiency and speed got the room we booked ready, although we were early. He gave us a buggy tour of the ground, and explained with all enthusiasm the facilities and room amenities. There were some glitches during our stay and he was very helpful and got the problems solved. The hotel management should be very proud to have Mr Ratha on the staff team.The "villa" room we booked was one with a terrace facing the swimming pool. The room was already showing signs of wear and tear. It was quite big with a day sofabed and a fairly big bathroom. The problem with the bathroom was the bathtub glass screen not effective at all. Water from the shower were spilling onto the general area during the shower. Flooding would not be an overstatement after a shower.The hotel restaurant near the pool had a very good range of food during breakfast, that's a plus point.Overall, the excellent service saved the day!

A beautiful hotel now in need of bit of maintence and cleaning. Impecable friendly staff and very nice pool area. Stay in the pool side villas. Also mostly Chinese tourist in large tours (= very loud) .

Repainting needed other wise look like haunted house

Requested a wake up call to see the sunrise over Angkor Wat and didn’t get it. Also didn’t receive ordered breakfast pack. When ordering room service the person could not understand what was on the menu. I received a different meal twice. The tour operator told me there were no tours for that afternoon. When I looked at the brochures and found one he didn’t really care. I booked it myself. The breakfast staff were excellent. The hotel is stunning and relaxing. When I asked why no one spoke English they told me it was because they mainly have Chinese guests now. This was my second stay at this hotel. First time a view years ago the service was excellent.

Nice place. Lots of trees and plants make the surrounding cooling despite the hot weather

If you don't go to the fitness center, it's a very nice place to stay. Nice, clean, and spacious villas. Great pool and pool bar. Friendly staff. However, the fitness center is useless. Treadmills don't work at all. The nautilus machine cables aren't connected. The fitness area is very hot, humid, and smells bad.

If you dont go to the fitness center, its a very nice place to stay. Nice, clean, and spacious villas. Great pool and pool bar. Friendly staff. However, the fitness center is useless. Treadmills dont work at all. The nautilus machine cables arent connected. The fitness area is very hot, humid, and smells bad.

Great stay in a villa set amongst the trees. The rooms are larger than average and each one has a small sitting area and a porch/balcony with chairs where you can have your morning coffee. The resort is well maintained and you get the feeling that you are staying in the jungle. I'll definitely stay here again.

Fabulous traditional accommodation around a idilliac swimmingpool, sophisticated presentation of food, extreme kindness of all staff

From the moment I step into the hotel the service was impeccable. The staff immediately approached me and took care of me. They made sure my check-in experience was fast and pleasant and it was. On the way to my village the showed me the hotel installations and explained to me all the services they provided. I scheduled some spa services and for doing so it was very easy. The spa service was also remarkable. Everywhere I went the staff was very helpful and nice to me, making sure i got everything I need for my stay.Room services was also good, food is good quality and they delivered on time which means the waiting time was not long.The breakfast service was amazing! lots of options and they have everything I wanted, starting from a delicious coffee and also a great omelette service. There is nothing bad I can say about my stay at the Resort. I highly recommend it. I can guarantee your experience if you stay with them will me unforgettable.

Spacious rooms with great location. Balcony overlooking the pool was nice. Breakfast buffet could've been better but sufficient. I would stay again next time I visit siem reap.

Spacious rooms with great location.Balcony overlooking the pool was nice.Breakfast buffet couldve been better but sufficient. I would stay again next time I visit siem reap.

Peaceful green natural settings Helpful staff We received upgrade to swimming pool fronted room on upper level that was pleasant surprise

I thoroughly enjoyed my stay at Sokhalay, special mention to Pheng who was very helpful and a great host. The hotel facilities, room, restaurant and bar were simply wonderful. Very nice to sit around the pool at night and have a drink or dip! I loved the place so much I have recommended friends stay and I will go back to stay at this resort!

This resort it is a good value for the money. May is the low season, and I was the only one in their beautiful swimming pool one day. It it a little far from downtown, so you need to pay for a tuk tuk. The staff is courteous.

If you look for a charming stylish boutique hotel like place, this is the WORST ever… The exact opposite. It is a place known in town for gigantic groups of mostly Chinese and Korean tourists. The entrance hall looks like a train station hall: huge, sure, massive, cold and so dated!!! You just do not want to stay there… Well. They have actually 3 hotel types: the Hotel, in the main building, Pool villas (looking nice and quite luxury on pics) and more expensive and a Inn… another building with I guess, other type of rooms than main building. We had chosen the villa and paid a lot. It was Chinese New Year and a gala dinner was mandatory (you had to pay) 3 days in a row! More than 50usd/pers… Nearly same buffet for the 3 days. Starting at 6pm. ghostly empty by 9… Plus 2 giant screens loudly showing tacky boring and repeating cheer leaders like mini shows… Not even funny. Boring like hell! And for the villa… it is most basic inside. There is absolutely no warmth, no style, no character at all. And super dark. You can hardly open the windows. The balcony may have the view on the pool, but a tacky pop song group is performing loudly every evening until 10! We were 3, paid for the additional bed, but there were only 2 cups, 2 bathrobes etc… All details… but when you pay the price, you expect the ad hoc service. Not happening! As for staff at reception and concierge: polite stone cold and careless. One positive thing is the pool: huge, round, beautiful.

Stayed 3 nights at a garden villa. We were immediately impressed when we were picked up by 2 welcoming staff who offered us refreshment in the van. The resort is beautifully laid out around an amazing pool. The steam room and spa were out of order which was dissapointing. Breakfast/restaurant nearby the pool. Breakfast offered variety and was delicious. But breakfast lacked pancakes! Our room was so spacious it made the stay feel that extra luxurious. Biggest downfall with the room was the bathroom. Bathroom was spacious also (seperate shower and bath) however the tiles were quite old and corners were quite blackened.

This was an amazing hotel, with the most amazing staff, while it is outside of town, a Tuk tuk or guide and car can be obtained easily, I would stay here again in a heartbeat. The housekeeping staff was attentive to our every need, with room cleaning and turn down service evrynight. Room service was amazing and breakfast was a wonderful time.