We loved our stay at Cape Rey! We enjoyed the pool all day in a cabana and appreciated the service received. The food was delicious at Chandlers. We had 2 breakfasts, lunch , dinner and enjoyed a fresh sourdough loaf in our room for an evening snack. The facility was very clean and the room very comfortable . We will be visiting again!

Great location

We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.

The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.

I did not like being charged to park.

So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.

This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.

Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.

They overcharged me for parking

The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.

Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.

love the pool and beach butler service! Staff was very friendly and helpful. Great location

The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people

Very pleasant!

The property was well kept . The pool and restaurant and staff were incredible . The room was clean . I would stay here again .

Great property, great friendly staff. Nice pool Area, but wasn’t cleaned well the next morning after a busy evening. Room was ok, not great for price.

It was very nice being an ocean front property. Expect a very late check-in as the rooms are not ready even passed check-in time. There were hand prints and lip prints all over the sliding glass door leading to the balcony. The room refrigerator is not really a refrigerator for food or beverages but for medications, so it is not very cold at all.

Nice location near the beach.

It was awesome

Beautiful oceanview resort

Everything in the property was great!

Above expectations

There are too many disappointments for this trip. First, we made reservations for two rooms, but when I called a week ahead to make sure everything will be smooth, they only found one room. Lots of hassles as we booked via Hotels.com vs. with Cape Rey directly. But finally we were confirmed with two rooms. Secondly, the check-in time is 4pm, but we could not get our first room until 4:30pm and the second room until 6:20pm. This has greatly affected our original planning. We did not expect this from a Hilton! Thirdly, they no longer had bottled water, but they said they provided two empty bottles for customers to get water from water machine and two slippers in every room, but one of our rooms didn't have those. Maybe they were in a rush cleaning the room and forgot to put them in. Fourth, furnitures were outdated and mediocre with lots of wear and tear, carpets were dirty with lots of stains, bed sheets were thin and looked like they had been used for many years. We had to use disposable bed sheets that we brought just to be safe. Overall, we think the price is too much for this quality. This hotel feels like a better Holiday Inn.

Dirty rooms

Wonderful ocean view and dinner venue. Restaurant service was great, but the hotel seemed understaffed. We had to wait in line a lot, and the room itself was not well stocked and the patio was not clean.

Nothing particularly unique about this hotel, especially for a $700.00 per night room. Their beach access with umbrellas and lounge chairs is a shuttle drive away and nice but getting to the water can be challenging for seniors. The pool is nice, and is very child accommodating, even for children in diapers.

Clean room, friendly staff and the restaurant was great. All we could have asked for our first time staying. Will definitely be back.

Room was very humid, I sweat all night long.

Nice hotel inside and the outside space is exceptional.

Very nice! Very convenient. They have a beautiful pool area .right across from the beach. They have bicycles to use. Beds were fairly comfortable. The sheets are really soft.i really enjoyed this property,! I will be back!

Loved everything about the hotel, loved the spa,also very clean rooms , excellent place will be back and highly recommended.

Our accommodations were great! Chandler’s has excellent food and pool service. I would suggest renting a cabana on a Saturday, if possible.