Hotel with loads of potential

Beautiful sea view (deluxe room) and nice walking area with little forest inside. Season has not started yet so beach was not ready to enjoy it. We didn’t have hot water in the beginning, but they fixed it quickly. Spa and gym are of a very high standard. What we didn’t like is extra charge (47 AZN) for the dog. Overall great experience, will come again

Excellent place . Highly recommended

Excellent place . Highly recommended

Hotels.com only offers standard room where as family rooms offered on hotel's own webpage. Rooms were given on a different floors on 2 opposite ends of hotel. Phone was not working in one of the rooms, shower door wont close hence leak water on the floor. When paying almoat 900$ for 2 night stay asking over 17s to pay extra 12$ for aquapark entry seems unfair whereas booking on hotes webpage is free :(. Breakfast is far from 5*.

Hotels.com only offers standard room where as family rooms offered on hotel's own webpage. Rooms were given on a different floors on 2 opposite ends of hotel. Phone was not working in one of the rooms, shower door wont close hence leak water on the floor.When paying almoat 900$ for 2 night stay asking over 17s to pay extra 12$ for aquapark entry seems unfair whereas booking on hotes webpage is free :(.Breakfast is far from 5*.

Room view was exceptional.

Room view was exceptional.

Absolutely great stay!

Very nice hotel on the beach with lots of amenities including bowling, bars, waterpark, sports fields, and more.

Set in an amazing peaceful location. The stay was during week days and it was a place where one can relax. The room was nice and comfortable. Staff were generally nice and friendly. Some were more helpful than others. The lack of consistency may be due to additional training needs. I did not have breakfast but used Buddah bar and beach area cafe. Food was nice but quantity on the small side. This is acceptable as quality goes first. They have other restaurants too but not tried them. The beach area and water park were brilliant.

Set in an amazing peaceful location. The stay was during week days and it was a place where one can relax. The room was nice and comfortable. Staff were generally nice and friendly. Some were more helpful than others. The lack of consistency may be due to additional training needs.I did not have breakfast but used Buddah bar and beach area cafe. Food was nice but quantity on the small side. This is acceptable as quality goes first.They have other restaurants too but not tried them.The beach area and water park were brilliant.

Great views over the sea. Good gym and spa. Lots of choices at breakfast. Very comfortable beds. Reasonable price

The Place is very nice. Most of the staff had very poor basic English. The AC in the room was not working properly and had to change rooms the following day. Generally speaking the AC in the Bar and the halls and Lobby was not cooling at all.As a matter of fact the AC at the airport had the same issues.

The Place is very nice. Most of the staff had very poor basic English. The AC in the room was not working properly and had to change rooms the following day. Generally speaking the AC in the Bar and the halls and Lobby was not cooling at all. As a matter of fact the AC at the airport had the same issues.

Hotel Bilgah is a beautiful hotel located in an amazing seaside property away from busy city center. What I can say that did not meet my expectation was the quality and quantity of the its breakfast menu. For example, the fruit juices were all concentrate juices, which you would not expect from a 5 star hotel. The selection of breakfast items were limited. Waffles, pancakes and crepes did not appear or taste like any ones you know. Besides, at this time of the season, the water park and the rest of water-related events were closed until a warmer times of the year. My guess is one should come here during summer in order to enjoy all this beautiful hotel has to offer.

Hotel Bilgah is a beautiful hotel located in an amazing seaside property away from busy city center. What I can say that did not meet my expectation was the quality and quantity of the its breakfast menu. For example, the fruit juices were all concentrate juices, which you would not expect from a 5 star hotel. The selection of breakfast items were limited. Waffles, pancakes and crepes did not appear or taste like any ones you know. Besides, at this time of the season, the water park and the rest of water-related events were closed until a warmer times of the year. My guess is one should come here during summer in order to enjoy all this beautiful hotel has to offer.

The hotel location is great and the workers are friendly except the recipient they are not professional and so rude.

all things was good except the air condition in rest room was bad and there was bad smell in the room .

Amazing

Location is very good. Nice beach and aqua park. I cant say that service and the food is 5 star.

Location is very good. Nice beach and aqua park. I can't say that service and the food is 5 star.

Except the reception on first day,which it was your fault. All other were fine. Pleas notice on next booking that we wont meet the same issue. Double booking.

Staff didnt confirm the room availability despite booking confirmation. Unpleasant and rude staff at the reception who doesnt know how to smile. Poor servicing. Took atleast 1 hour to get even 1 water bottle. The hotel is very commercial asking to pay for even for basic things like ketchup. Our rooms basin was leaking but still didnt get another room. Had to stay in the same one. Not a pleasant stay at all.

Вместо комнаты с балконом вам предлагают комнату без балкона и только после того как вы показываете на телефоне данные бронирования они соглащаются что вы правы. Также на сайте hotels.com написано что в комнатах есть кофеварки нам сказали что это было раньше и мы опоздали. Ковры в холле и комнатах грязные. В комната для некурящих невозможно дышать от запаха сигарет. Невозможно спать из за комаров и звуков с улицы и с соседних комнат. На песке пляжа куча бычков от сигарет, кроме этого мы увидили то чего не видели ни на одном пляже - кость от шашлыка антрикота а на море валялись чьи то шорты. Ужин в ресторане со шведским столом стоит 45 манатов(евро) на человека. Меню скудное, еда невкусная в основном турецкая кухня. В других ресторанах отеля тоже самое и самое интересное вам могут показать меню с одними ценами о когда придет счет цены будут более дорогие. Отель находится загородом поблизости никаких ресторанов и кафе, не говоря уже про другие развлечения. Чтобы найти хоть какой ресторан или клуб нужно поехать в город а для этого нужно заплатить 50 евро на такси туда-обратно. Если не хотите испортить себе отпуск то ищите другой отель!

Expedia booking included breakfast; however, at check-in the hotel stated breakfast was not included – despite explicitly stating breakfast included on the Expedia reservation. Wasted time sorting this at check-in, at breakfast and again at check-out because lack of communication between hotel reservations (who confirmed I did not need to pay for breakfast per my reservations) and the rest of the staff…