Liked it

Our overall stay was enjoyable as we were there to attend an event. The staff at the event were really good and fast but I think that 2 or 3 more should have been staffed for more ease for the size of the event. The breakfast buffet at La Seine was really good. However, the place was obviously in need of some major renovation in the rooms. I had booked the family suite and some of the wooden furniture did need some replacing but our suite was clean & the beds were comfy. Only one of the AC vent grill seemed to have been missed during cleaning but it wasn't dark & dusty, just obviously looked different from the rest with newly settled dust. There was a slight sewage smell in the walkway to our room but thankfully, was not in our room itself (others in our group were not as lucky & had to change rooms). The pool opens at 9AM & the pool bar opens at 12PM, both should be open earlier as it would help guests make the most of their stay as having to get food/drinks from the Lounge/Deli was not convenient when already at the pool. Also, the manual way of receiving pool towels & wristbands should be updated.. Its not convenient if a guest forgets their card & is in the farther tower and has to go back for it.. Also, it would have been nice if I was given the option to choose between red or white wine for my complimentary bottle for my suite. It was not our first time staying at this hotel & we would still definitely go back again.

I had oceanview and really enjoyed the view. Room was clean. Need a microwave in the room.

VIP benefits weren’t received. Towels that were given were dirty, bench and headboard were torn, rain shower handle missing so couldn’t use rain shower head.

Beautiful view and beach! Very friendly staff; nice bed and sheets; cold aircon, but a little loud; clean; good room set-up for family - good value. I would return.

Reported that the tv sound system was very distorted with very loud noise. Very inconvinent for the playoof games were being play

Everything was great

The housekeeping and porter staff were all excellent. They very polite and smiled at me...few people do that at our local hotels. I am local. That matters a lot. We also had our Public Health Party on December 9th...excellent! Thank you.

Nice ocean view.

Mostly, friendly and convenient at the hotel. But, aftermath of typhoon hit Guam show.

All staff is very kind. and ocean is so cool!

Very friendly staff… nice and convenient for guests

Wonderful staff and beautiful views.

beach front access! amazing! kids / baby themed rooms! what i didn't like is how access to the pool and beach is so difficult (can't use the entry on our side of the building and it has no instructions). the rooms were out dated and bugs all over the floors, lighting kept on going out showing signs of wear, shower room seemed like an old massage parlor.

Nice room, beautiful view

Rooms were hot, we had an event in the ballroom the ac wasn’t working 😡 also area where the food setup the ac wasn’t working.

Love this hotel so much that I’m writing this review TWICE! We were upgraded to an ocean view room and the wine was set up so nicely AND THE SMELL WAS SO GOOD! Can’t express how much we love this hotel!💙

I loved it!

In good condition considering it's a month after a major typhoon

The pool was under renovation not available. The typoon damaged the poolside but,overall is satisfying

The F&B staff were a little rude when asking for ice. The one by the tower was broken, we were advised to check with the cafe. The hotel failed to mention basic instructions when getting ice.

Liked the opportunity for the family suite, could have had more seating in the living area and more comfortable seating.

AC doesnt keep the room cold enough even after changing the settings, cockroach found in chairs inside the cabana.

The Island wing is terribly run down. The bathroom ceiling was falling apart, furniture was old, vanity sink was cracked, light bulbs in the living room were blinking. Overall I would never call it 4-5 star hotel. It was poorly maintained and the service was very slow. I booked this place because my experience at Lotte hotels at different locations were good. This was seriously misleading. I booked this place because this hotel had VIP access for Hotels.com gold members. The service and room conditions were subpar. The room was old poorly maintained run down. Terrible. I NEVER EVER would stay here at this price. I would have paid more to stay at a better place. I heard The Tower wing is better condition. Their advertisement is Terribly misleading.

A good welcome wine for the VIP access hotel. The quality looks not a cheap one.

Front desk was so helpful, the rooms were clean and the amenities were great. Will definitely come back.

The view of the beach from the room is really beautiful. When choosing a room, make sure to choose the beach view.

Rust comes out of the shower water. The sink was very dirty and there was hair from a previous guest on the vanity. Breakfast was very inconvenient as there was no prepared food. Food quality is very poor. Everything was cold and there was no sausage or orange juice as usual. This is even more surprising that juice is charged at the dinner buffet. All untrained employees are floundering and don't know what to do. In addition, no customer friendly and no greetings. The bellboy at the front gate swears and chats with the taxi driver. The staff at the pool are very blunt.

Bathroom is too old.

It was more than I hope it would be in a good way. The room and the view were outstanding. Couldn't be any happier.

Excellent views!

Compare with pictures, more old furnitures had. But it has nice ocean views