Safety,great staff, excellent location.

We loved our time at Pousada de Lisboa and didn’t want to leave. The ambience was classy and luxurious, the front desk was very responsive and helped with nightly reservations and storing luggage, the spa area was lovely. But our favorite part of our stay was the continental breakfasts. They were truly our favorite meals of the trip. Thank you for an amazing few days!

Great location, easy to walk everywhere. Lisbon has very steeps streets, the hotel is located in a flat area where is easy to walk back after a long and tiring day. Breakfast was excellent and the staff very friendly and attentive. I recommend it.

I booked this hotel at the end of a longer trip, moving from another (far superior) Pestana group hotel, just around the corner from this one. We were supposedly ‘upgraded’ to a ‘duplex suite’. This was basically an attic room, with a tiny window. The bathroom was on the ground floor and then a winding stairs led up to the bedroom. The entire floor looks tired and worn. In our room, our bathroom floor was filthy. Honestly, I should have complained there and then but I decided to stay put, against my better judgement. However, rhe room was impossible to sleep in as the air conditioning either did not work at all or required some masters level degree to operate. I found out at near midnight so it was too late to do anything about it. It totally ruined our last day in Lisbon. I would highly recommend staying somewhere else. This is NOT a 5 star hotel.

Couldn’t have wished for a better place to stay in Lisbon. The hotel itself was beautiful, clean, and perfectly located next to the main square. The breakfast buffet had an excellent choice of food and drink, and the service was excellent. If we come back to Lisbon, we will definitely stay here again!

Wonderful staff.. great breakfast.. excellent location. Roooms pretty spacious. We loved it.

Great location

We truly enjoyed the hotel. The breakfast was the highlight! Very friendly staff, we would definitely go back!

The hotel attendant was terrific. The staircase going to the second floor was terrifying. Not much light and dark purple rung on the steps.

I cannot say enough positive things about this property. Before I even got in the door - Claudio came out to greet me and grab my luggage. It was an absolutely positive experience and set the tone for an amazing trip. There are very few countries I say I would go back to visit but Portugal is one of them and I will definitely stay at this hotel again.

Good quality of hotel. At the standard of a 5 stars hotel.

Vey attentive, friendly and helpful customer service. We couldn't have picked a better spot!

Perfect!

Unbelievable location! Main sq of Lisbon. Great for city travel options all easily walkable and flat! Hotel says5* and small luxury hotel, and it certainly is! Staff incredibly helpful, knowledgeable efficient and friendly. In Lisbon the quality hotel of choice.

Really nice hotel? Location is smack in the city. Located right by the Commercial Square, Praça do Comércio. The staff at the hotel was very supportive and accommodating. Breakfast is standard included, at no extra fee. So don’t book it as an extra on any of the platforms. Rooms are spacious and well decorated. Note! The bathrooms are glass and visible from the bedroom. Not nice when sharing a room with friends. But there is a curtain to close it off. Overall great hotel.

Everything is excellent! The place is so nice and clean! Customer service is superb!! Highly recommend!!

This hotel was extremely comfortable and the food was delicious. It was very easy to check in and they went out of their way to arrange a private tour service for us for the day. The location is perfect for exploring the city on foot and easy access to taxis and tuktuks for touring. Plus everyone speaks good English! Total plus!

Terrible hotel. Safe did not work and the light were flickering ask the time.

Wonderful hotel. Perfect location. Helpful and friendly staff.

Best service ever!

Lovely, well maintained with good character

Beautiful, comfortable, delicious breakfast.

we've had many travels. we got to the hotel early at 12.15 check in was at 3.00 we got our room at 2.58 other guests were arriving and getting their room. Can only assume they wanted to give us a specific room which ended up being a long walk from the elevators tucked away on the 4th floor. first time ever that's happened in our travels must say the staff were very friendly and the location ideal.Very clean and good service would recommend it based on those facts but still wonder why they made us wait till 3.00 to get our room

Great location, beautiful historic hotel with very helpful staff.

Enjoyed everything.

The staff are attentive, friendly, cordial. A property, breakfast, staff. LOVED the hotel. Plan on going back.

Lovely hotel right on the main square of Lisbon. Easy walk to many things in old town. Staff is incredibly helpful with excellent English skills. They arranged a transfer to Porto with 12 hours notice and worked hard to allow us to extend our stay by a day. Lovely breakfast included, steak restaurant next door also very good and part of the hotel. Rooms are big, good AC and quiet. Very comfortable sleep each night. I’ll be staying here next time I’m in Lisbon.

love the location which is close to city center, yet very quiet. The show floor has 2 levels which is little unsafe and needs to be improved.

Beautiful hotel, very helpful concierge, excellent location

Location in Lisbon is ideal - can walk to a lot of good places including restaurants and shops. On the Targus River. Service was excellent. Breakfast was as good as many including a Bellini Bar. Didn't eat in the restaurant but had drinks in the bar - beautiful build out. Value was good. Would definitely stay here again.

It was amazing! We were greeted and advised by Diogo who advised and kept tabs on us while trip. Bed & room was very comfortable & clean. Staff was so friendly & attentive. Great location. Unbelievable breakfast spread. We loved it!❤️

Clean, convenient, Very friendly Staff. We definitely come back.