Average for the price

Ok

I liked nothing.

If you have an early morning flight, then this hotel will serve you well as it is within fifteen minutes away. However, a long sleeper may find this a challenging environment to rest in as people were constantly coming and going throughout the night. The staff is very helpful with assistance in regards to a taxi. However, I would recommend the hotel take email reservations as well for airport pickup for guest with either limited Portuguese ability or without a Brazilian phone as the shuttle operates as requested and does not have a set schedule for airport pickup.

Loved our stay! Pet friendly-we had our cat with us. The room was small (compared to American hotels) but it was very clean. Beds were comfortable. The shower was hot. Very friendly service. The Brazilian breakfast food was great! For Brasil and for the price range, I thought it was great service. Its in downtown Guarulhos but it’s a quiet neighborhood. They will also keep large luggage at the front desk for you, on account the rooms are small, and nobody messes with it. We had to extend our stay and we re-booked our room through Orbitz and it was cheaper than paying at the front desk. Orbitz is very worth it!

Excellent receptionist Thomas. Excellent English and manners.

The staff is simply amazingly kind and accommodating. Same for the restaurant staff. The transportation for airport is ON TIME and included. Will DEFINITELY be back! Found some little flies on the middle bed but the window was open so its s kind of expected during spring

I will never ever come back to that hotel nor recomend it. I rathet advice not to go. The service was a shame. The employees did not care about anything. I was even left out at the airport after i made the pick up reservation. I had to take cab myself. I got in contact with the front desk agent which hunged up the phone in my face without giving me any explanation. When I got to the hotel they did even apologies about it. They just did not care. The room was not made, knowing that I left the room key at the front desk. I had to made my bed myself and I did not even have a towers changed. In short, I regret staying at that hotel. Please avoid making a reservation at that location in especific.