Loved this hotel, was very happy with the staff. Will definitely be back again.

We had a horrible experience at this hotel. The hotel reception is right next to a club on the same floor, so we cannot hear the reception staff. At night, we have to go through the bouncers to access the hotel. We have a security concern as no room key is needed to access any floor of the hotel. We were given an accessible room, but that was not what we originally booked for. The water pressure from the taps are weak. The room itself was missing a couple of things. The remote control for the TV was not working. Upon arrival, the tissue box was already running low, and the bottle of body soap is completely empty. We contacted reception regarding the missing items, and complained that our room is not actually ready for occupying. She said they'll bring the items over and completely dismissed our concern. For a room that is meant for two guests, amenities came in single counts (i.e. 1 bath robe and 1 pair of slippers). There was no refrigerator, but a yeti cooler. Our room was next to the ice machine so we can hear people going in and out all night. The walls were thin and we can hear sounds from our neighbors. Our room is directly above the club, which was very noisy until 3 AM. We couldn't sleep until then, but the mattress is uncomfortable which adds to the problem. The ceilings were unfinished and we noticed mold that wasn't cleaned up properly after construction. That is definitely not part of the design. When checked out the reception didn't ask us how was the stay.

Nice hotel, I would imagine if they're were events at Rogers or BC place this area would become very busy but during our stay the hotel and area was quite. The lobby bar turns into a night club during the night making it a little awkward to access your room as you need to walk through the club line up to access the elevator. No real complaints, we enjoyed our stay here, would return

Best location

super clean, nice service. nice amenities. takes too much time. airbnb would be faster.

Wonder stay, thank you staff it was our anniversary and they left a delicious piece of cake in our room. Wonderful staff. Loved staying at your hotel. Thank you

The hotel had very poor soundproofing and the food was really bad. Upon check in room was not stocked properly and not cleaned well. Also not sure why they had coolers instead of mini fridges in the rooms. Service was also hit or miss, overall not an enjoyable stay.

Very clean. Very friendly and helpful staff. 10/10

D6 night club bass can be heard but it was tolorable before bed. Otherwise it was a great stay

The hotel Douglas was exquisite. The only recommendation would be that the room did not have a suitcase holder nor did the room have a dresser to store our clothes. But our stay was wonderful. I would recommend this hotel to others.

Other than a little more dust and bit more grime in the shower than expected for a higher end property I was very pleased with our stay.

Great vibe. Good safe location.

Stayed at the Douglas for a night and got the junior suite. Friendly staff and super clean. Great value for what you get.

Location was great and the staff were fantastic. We will definitely stay again our next time through Vancouver.

It was a good experince from check in to check oit

I would stay here again when in Vancouver

When I went to check out, I learned that room service had been wrongfully charged to my room. The clerk remained calm and professional throughout the entire ordeal. Ill admit, i was upset but it was figured out before i left. I will be returning again because that service was immaculate.

Such an awesome hotel! Beautiful and clean hotel, and accommodating staff who were so helpful and truly kind! We will definitely stay here again! Thank you!

We loved our stay. It's a gorgeous property and location is great. Only gripe is it's a bit light on dresser space so we had to get creative and use some shelves which clearly hadn't been dusted for a long time. But would still highly recommend the property. Everyone there was incredibly friendly and service was great. Rooms and property have very nice finishes and amenities.

There was no fridge in the unit only a cooler from camping

We like here because it’s dog friendly and it’s super close to Rogers Arena, so we can walk back to the hotel after concert.

Lovely boutique hotel in a convenient location. Very modern decor. Staff were excellent from check in to room attendants. Five stars for friendliness and attentiveness. Noise from 6th floor nightclub will be a problem if you are a light sleeper. We were on the 15th floor and it was thumping! Looked like a lot of fun though. Too bad we are too old to party that hard. Thanks Douglas for a great stay!

Beautiful hotel- staff was amazing and accommodating. Plenty of great restaurants within walking distance. Plush linens and great rainfall shower!

Great hotel ! I recommend it over JW Marriott anyday

Loved it a beautiful place excellent location.

good

Kenny and Eric at the front desk were a delight. Professional, quick and kind service. Kenny made our stay unforgettable, above and beyond. Our stay wouldn’t have been the same without him. THANK YOU!!! Will be returning in the future.

Perfect place to stay Clean and relaxing,

This hotel was by far the cleanest building I have used in the last few years. It is ultra modern and comfortable. Each staff person we encountered was helpful and friendly. Cudos to each and everyone on staff.

Upon check in, the room was not ready for us and it was after 6pm. We waited about 15 min before it was ready. They compensated us $100 for the inconvenience but that still seemed inadequate. When asking for our room to be turned down, we also asked for the soap in the shower to be filled since it was out however that was not done. The room did not have a fridge/freezer, just a yeti cooler that you have to fetch ice for. The facilities were very pretty and the bed was lovely. The casino was a nice convenience for entertainment.

We were celebrating several family events and the Douglas made each one of them feel special! We felt celebrated and extremely well accommodated! Thank you for paying attention to every little detail!

Beautiful property in an amazing location.