We came early and we already could check in without any problem. Our suite was big enough for the 4 off us and the bubble bath was excellent! The breakfast was not very big, but had everything it needed! The strange thing was that they (personal from the hotel) didnt had much info how to get to the city center. Didnt have a city map either... Also everything in the hotel was in Croatish and not in English Not the most nice neighbourhood, but perfectly do-able by tram (25min)

Room was clean but outside was noisy.

Spot lights didn’t work.WC Door was inflated due to water so it couldn’t be closed. Safe didn’t work as well. Phone in the room didn’t work. Room and hotel was clean. Tv was good. Bed was good. Breakfast was ok. Air conditioning works as a charm. Its ok for one or two nights. It seems that it was a beautiful hotel at the beginning but it is obviously not being maintained well.

Excellent.

Good breakfast and the room is clean and easy to get around

Great place, very very very clean, good air-conditioning, good breakfast, good people, the only thing that was a bit of a down site was that it located on the main street and it's a bit noisy,good parking, very close to the train station

The staff suggested a wonderful place to eat that was minutes away.

It looks quite luxurious for a 3 star hotel. They style is modern but it needs maintenance! A lot of furniture is damaged. There’s a problem with the electricity and lights goes on and off without touching the switch. You can’t change the temperature of the room and there’s no ventilator in the bathroom installed. The result is molt in some corners. In general the room was clean but I don’t understand why there was no coffee machine. Also the restaurant was closed during my stay. The breakfast looks nice but it wasn’t. Ten minutes after opening the warm products were already cold. The second day I chose to have breakfast outside. The hotel have a lot of potential but they need to focus on the basics first.

Location was not great. Too far from Zagreb center.

In the middle of city, good breakfast spread.. flexible Checkin.

Friendly and excellent breakfast!

Comfortable and well appointed. Great stay prior to flying out of Zagreb.

Pretty cool place. Though the gym they advertise isn’t the easiest to be able to use which was the main reason we chose the property

Low Member staff. Very Small Breakfast. Cleaning one time in 3 days stay. Only the first day.

The pictures shown on hotels.con are a bit deceptive. When I checked in, the hotel lobby and the rooms are a bit disappointing and run down. The staff speak good English and nice, but the condition of the room needs improvement. For example stinks on carpet bed sheet and around the bathtub. The bed was only average - needs improvement in terms of comfort in mattress and sheet etc. the room is big but does not look like what advertised on hotels.com pictures so I was a bit disappointed. The staff was able to book a private day tour with direct drop off and pick up at lakes plitvace at 5pm for next day 8:40am so I was impressed. The buffet breakfast was good and reasonable range of food for hotels in Europe so I think it is still reasonable good hotel with good price.

The hotel was in a location that was convenient to everything. I loved that the tram was right in front. Jasmine was super helpful and gave us some amazing recommendations of where to go and check out. She made our stay so welcoming.

Our shower had a lot of mold. A cup of bleach would have gotten rid of it.

There is a bath but no shower.

It is good to have free parking and breakfast, the room is big and clean. However, there is no kettle and our room only has bathtub but no stand to hold the shower head.

It was good functional hotel. Though too far from the city centre. And they didn’t clean the room on the second day, which I thought was strange.

Wonderful breakfast and very helpful staff. Bonus that they have a spa and wellness center!

The room needed updating in terms of USB ports for electronics. We had to use our converters and plug everything into regular outlets which were not conveniently placed in the room. Otherwise, everything was superb. We didn't get a chance to try the breakfast but coffee was delicious. Parking is convenient in gated private small lot next door. Places to walk to for dining. Staff professional and polite. Loaded bar in the room with goodies. Super quiet and beds very comfy. Boutique hotel about 3.5km from the city center with easy public transport if needed. 20 min ride to airport. Would def stay here again.

Staff were very friendly and accommodating! We really enjoyed our stay.

Large room, good breakfast, very clean bathroom. The shower door leaked flooded the floor went looking for staff did not find any at 2 pm no one answered the reception desk. At 5 pm when we were going for dinner I asked the lady at reception for dry towels as I used the towels to mop up floor. She said yes but I did not believe she would. When we came back wet towels still on floor in bathroom I took them downstairs to reception then was told I was rude to do that in front of others by guy on desk. “I was rude to get dry towels when they did not do it” talk about no customer service.

The hotel is in a fine area, parking is easy to access from the main street. The parking lot is not big, but the hotel staff tries to manage it well for all guests. More parking spaces would be desirable. The hotel has been nicely renovated, the air conditioner works fine in the rooms, but not in the hallway and elevator. We were there in June, so the hot summer certainly needs better air conditioning everywhere in the hotel. The bathrooms are well arranged and clean. The bedding is also comfortable and clean. The staff is extremely friendly and helpful. The breakfast is varied and tasty. Rooms facing the main street are exposed to traffic noise and this disturbs sleep. We would love to return to this hotel.

Modern stylish rooms with good service. Average breakfast, items are tasty but limited selection. Public transport helps to offset the less rhan ideal location. All and all a good experience.

It was amazing, the hotel staff assisted me with everything I wanted, where to go visit as a tourist, the food was good and the rooms were very spacious. I want to also thank Matea who was always ready to assist and made sure I was happy as well as comfortable with my trip to Croatia.

Room was clean. Nice a d helpful personal at the recepción. Train to city center just few steps away

This hotel is fantastic. The breakfast is delicious! The location is great we walked to the zoo within 20 mins from our hotel. We enjoyed our stay, it is about 1.5 hours on public transport from the airport. Public transport is super cheap in Zagreb 60 mins is only $1.33 per person. The hotel staff were superb!

The hotel advertises as VIP access and free bottle of wine. Forget it! After long chat with support finally they gave it, but not worth the effort. The hotel doesn't have air conditioning, even they say they do. We've stayed a week after after specifically I've told them to fix for next guest, but they didn't. It was 23-24C in the room the first time when we stayed, so it was somewhat bearable. The breakfast is OK, but if you go later when it starts all food that supposed to be warm is cold. The bathroom was quite spacious, but just one shampoo & shower gel bottle attached to the wall, no lotion, no hair conditioner and etc. The room wasn't deluxe at all, much smaller than in pictures and quite old. The slippers were so small that you can't actually use them. No bottled water in the room, only mini bar. The view is basically to the wall that is light up at night. Quote noisy neighbourhood, even on the quiet side. The parking was sufficient, but quite small lot so quite difficult to park in. The hotel is around 30min by tram from the city centre. At best this is 2 star hotel with the service provided, not 4.

The hotel advertises as VIP access and free bottle of wine, hotel refused any VIP access perks and said they don’t do that. In a week time we’ve stayed the air-con haven’t been fixed, so it is safe to assume that it doesn’t work at all. The room was at 27C degrees when we arrived, which was unbearable. We complained to the person on duty two times within 1 hour gap to fix air con and bing an extra towel as the room was not set for 3 person as booked. After 3 hours none of that was done. When we complained to the new person who came on duty they sorted out the tool in 15-20min and was making excuses, that it never happened before, but we explicitly told them a week ago that zircon wasn’t working in the room on checkout. Also I had a heat stroke a day before, so I was struggling with the hight temperature, but hotel didn’t offer any solution. The bath tub had no glass separator so if so all water goes on the floor. Had no lotion or hair conditioner (like other 4 star hotels) just one shampoo & shower gel on the wall. Blinds don't close and point down to outside, which means anyone can see you showering naked from below The room wasn't deluxe at all, much smaller than in pictures and quite old. The slippers not for an adult feet. The view is to the wall and a roof full of cigarette buds. Noisy neighbourhood at night. The parking was OK, but quite small. The hotel is around 30min by tram from the city centre. At best this is 2 star hotel with non existent service, not 4.

Gym was closed during my stay