No veg food

The staff at the hotel promised many things but never actually did what they said. It is spring time so the rooms were very warm and we requested for the AC to turned on. Initially they argued that the AC is on but when I asked them why it is blowing hot air, they said that the entire hotel is on heating system for winter and the AC is not on yet. It would have been fine to open the windows as it was cool outside but the hotel is on the main road so it is impossible to sleep due to the noise if the windows are open. We asked for alternate rooms and thinner blankets, however they would promise to have a solution by the time we came back from our tours in the evening. Day after day passed till we left and absolutely nothing was done. They didn't care about a negative review.

Very nice hotel. Excellent location and the staff was really pleasant and good. The kind way we were treated shows the best of Georgian hospitality. Definitely the choice when visiting Tbilisi again.

Very pleasant stay. Excellent location and comfortable rooms. Staff very attentive and courteous.

Terrible reception. Low standard breakfast (many items, not tasty, cold pastries). In the corridors of the hotel there is a strong smell of cigarettes.

Very good

Staff is super friendly and helpful.

Front staff was excellent. There was a very rude head of restaurant. Absolutely obnoxious and rude. He wouldn’t let us sit in the empty restaurant and work and was showing attitude. We didn’t complain to the front desk. The location of the restaurant is great and overall stay was comfortable

Best place in Tbilisi

Ok Hotel, excellent location , Stern Casino guards, not good value for money. Breakfast, nice selection, should have freshly squeezed juice, Made to order eggs pretty bad . Shame about the fake flowers everywhere instead of real flower arrangement as expected from a 5 star hotel with these rates.

Excellent hotel, close to everything

I got quite a large room, but the view was just to a building which was 7m away. I cannot recommend this hotel. Staff was not helpful.

Wonderful hotel. Helpful and friendly staff. Great location. Beautiful city.

Good location .. 2 Historical and New hotels together (Nice Spa Staff) Amazing Hair Saloon .. Rooms Carpet needed better cleaning and bed mattress is very stiff .. 🌷

Good location .. 2 Historical and New hotels together (Nice Spa Staff) Amazing Hair Saloon .. Rooms Carpet needed better cleaning and bed mattress is very stiff ..

Excellent Hotel and more over it's location is awesome. Everything is walkable.

Excellent Hotel and more over it's location is awesome. Everything is walkable.

Very nice staff and breakfast was really good. Fantastic location.

Very nice staff and breakfast was really good. Fantastic location.

Very nice location and hotel and the restaurants had really good food. The only thing we didn't like is that our room didn't have a proper window (only a small one to the hallway) as it was located in the old part of the hotel. We took the standard room.

The Hotel is beautiful. It’s probably the nicest hotel in Tbilisi. The locations is good and the restaurants are great. The only issue I had was housekeeping would clean the room even when I leave the DND sign on.

The Hotel is beautiful. It’s probably the nicest hotel in Tbilisi. The locations is good and the restaurants are great. The only issue I had was housekeeping would clean the room even when I leave the DND sign on.

Horrible customer service! I do not recommend - you can find nicer options and better prices, with great customer service anywhere else in the city.

Excellent place

Excellent place

The Hotel is located in a very good area, city center of tbilisi, very clean and chich hotel, the only thing was that the staff were very cold, not welcoming.

I had very high hopes for my two stays at the Ambassadori Hotel, but unfortunately, I was severely let down. The hotel lobby is quite pretty, but you will have to deal with tons of people walking in for the casino, and lots of these people are the types that think they are better than others because they have a lot of money. You constantly feel that they are staring at you and talking about you as a tourist. The front desk staff were friendly and clearly wanted to be helpful. However, they simply could not make up for a room that was not up to snuff. The biggest issue is the fact that the temperature in the room cannot be controlled from the room. As a result, my room was bordering on 80 degrees Fahrenheit for the duration of my stay. The hotel said there was nothing they could do, because if they cooled down my room, others may complain that their room is too cold. The inability to control the temperature in a room at an alleged 5-star hotel is inexplicable. I was literally made sick by the terribly high temperatures in my room. I could not even open the window to cool things down, as it was so loud outside due to the casino patrons, and in addition, when I opened the window, lots of mosquitoes would fly into my room, presenting another danger. Further, the temperature outside was not too much cooler, such that leaving the window open would have been to no avail anyway. Room was dysfunctional - heated floors didn't work, closet bolted shut. Expedia has capped my review.

Central location, amazing spa facilities, modern rooms

Luxury hotel in a quiet area, close to old Tbilisi, peace bridge and sights, walk less than 15 minutes.

Liked the room and everything else about the hotel , wonderful sushi

i got a room with problem in the heat condition. always temp on 30. even when it is off. i told them about that and they let me wait like that for 1 hour. after i said i dont want to stay in that room they gave me another room. small bed and all things in room small and cheaper. it is 5 star hotel but room that is maby 2 star.

I m a usual client and it’s always pleasure to stay here..All IS PERFECT , professional and friendly service , SUPERB breakfast , beautiful large bedroom , it’s the place to stay in Tbilissi.