Great breakfast

Bathroom light was not working, a/c / heat was not working

Very comfortable stay! Will stay here again

Customer service excellence very helpful friendly.

Very clean and nice staff

I love their rooms. It has everything you need. Breakfast was great. They are always so nice here.

Awesome experience

The beds in our room were extremly uncomfortable. The paint was chipping off the wall and we found used soap in the shower.

My husband, parents, sisters, niece, nephew, and family friend stayed at TownePlace for the first time while in town for the Miss Albany State University pageant. Our stay was excellent! We decided that this will be our hotel whenever we come to Albany. By the way, my niece won the pageant! She is the 82nd Miss Albany State University which made our stay even better!

Everything you need is here

I relocated to Albany and didn’t have my home yet so I stayed at this location off and on from Oct - Jan. There were some small hiccups but the staff rectified quickly and made it right! This was a great temporary housing solution! The staff was amazing!!!!

This hotel wasn’t worth my stay Tv wasn’t working. Trash cans had no trash bag inside Bathroom had no tissue did go to front desk to get some My stay didn’t meet my expectations

Great Stay!!! The staff is super friendly and accommodating!

Great

Great stay!

Great service and clean hotel

Pleasantly surprised. Very nice hotel in little ole Albany. Will stay again

The gentleman that checked me in was extremely kind and professional!

I always enjoy staying at this site.

Short but sweet

Very comfortable beds and a quiet location

I’m so happy with all the staff at this hotel, they were so nice and helpful. Although I am not happy with the owners, my mother knew Mr. Marriott years ago, I’m sure if he was alive today things would be different. I’ve stayed at a hotel like this one in 2 different cities in the past 2 months. Both had the exact problem, they would have pictures of suites with spacious rooms and sofa beds. Each time I would pay for a suite and both times I got a room with just a chair. Not one picture of a room with a chair was pictured. I specifically got that room because we had my adult 18 year old grandson that did NOT want to share a bed with his old granny, do you blame him!? So we asked for a roll away which I had to pay for. The first place didn’t even have one. So frustrating. Also there was an electric short on one retaining wall that connected the kitchen, tv and bathroom. Everything would go off and back on. We could not use the tv the whole stay and the microwave pooped out completely after only one use. That staff tried so hard to accommodate us but how can they work if they’re not given the correct tools to work with? Marriott you’d better get your act together and start treating your employees and guests right. I’m probably not repeating a stay with this chain.

I had booked online and after arriving at 11pm at night, the front desk clerk notified me she had just cancelled my room and sent me an email. The AC wasn't working in the room I had reserved was the excuse. She was going to call surrounding Marriotts to see if they had a room. I am not checking my email at 11pm at night while driving. They could have at least called me so I wouldn't have unloaded my car and came in. Very unprofessional.

We always stay here when we visit Albany, love that it's across the street from Target :)

Room was clean and perfect for family of 4. Decent amount of choices for food around the hotel

Comfortable

Trash and dirty towels remain in the hall all day. A spill that was made on the floor near the elevator remained there all day. I recleaned the bathroom. Hair was left around the toilet, corners, and tub interior.

Customer service was amazing When I need something I got it . Very quiet after a hard day of working and meeting all day I felt so relaxed and will make this hotel my go to when I am on a business trip again.

It’s was Great

I enjoyed the property and the user(s)

Requested a body wash & never received it. Luckily, I brought my own soap. Also, Inrequested a 1pm check out. Someone knocked on my door twice after 12 noon. Other than that, it was a great stay.

Great