Customer service was top notch! The lobby was beautiful. The area was fantastic. Pet friendly & you can’t even tell. Well maintained. The rooms are a little outdated, but well kept & very clean. AC worked amazing. Close to beautiful parks & playgrounds for kids. Although I wish breakfast was included. For the price of the room, they can add that. Dinner I can understand paying for. But a complementary breakfast would be a nice touch to staying here. All in all, I’d stay again in a heart beat. Albany is a cool town!

We were evacuated from Flirida due to hurricane milton. We couldnt ask for better hospitality. The service, food, rooms, employees were amazing and put us all at ease during a difficult time

We were evacuated from Flirida due to hurricane milton. We couldnt ask for better hospitality. The service, food, rooms, employees were amazing and put us all at ease during a difficult time

Very dirty

Do not stay here. Rooms are filthy and outdated. No pool access as it was a nasty green color. Looks like it might have been decent 15-20 years ago but definitely a dump now.

Do not stay here. Rooms are filthy and outdated. No pool access as it was a nasty green color. Looks like it might have been decent 15-20 years ago but definitely a dump now.

We enjoyed our stay.

We enjoyed our stay.

This property was okay, it does seem in need of a renovation and it looks like thay is planned for late 2024. Looking forward to seeing the updates.

This property was okay, it does seem in need of a renovation and it looks like thay is planned for late 2024. Looking forward to seeing the updates.

The Hilton Garden was extremely clean. Staff was friendly and accommodating. They really made you feel welcome by providing light refreshments and hot coffee in the lobby are. The view of the Flint river and Ray Charles playing the piano statue across the street is breathtaking! Very happy with our experience.

The Hilton Garden was extremely clean. Staff was friendly and accommodating. They really made you feel welcome by providing light refreshments and hot coffee in the lobby are. The view of the Flint river and Ray Charles playing the piano statue across the street is breathtaking! Very happy with our experience.

The only complaint is that they charge you for everything!!! Don’t you dare drink the water bottles that are in the room they will charge you $2.50 for each water!! Unlike other Hotels that the breakfast tend to be complementary here you pay like if you where eating at a Waffle House!!

The only complaint is that they charge you for everything!!! Don’t you dare drink the water bottles that are in the room they will charge you $2.50 for each water!! Unlike other Hotels that the breakfast tend to be complementary here you pay like if you where eating at a Waffle House!!

It was close to Albany State University

It was close to Albany State University

1. The TV channels , 2.my blind to the Window Needed repairing so no one never showed up until the last day so I had to sleep with all night.I mean a lot for life shining in my face because no one showed up to repair the blind we finally Stop someone in the hall to come to at least get it down. So We can rest that night without I’ll been in Georgia city shining all over us and we couldn’t sleep too much street lights street lights. 3. Bugs flying across the room, crawling in the bathroom 4. Very very dirty carpet the chair smell like I don’t know I can’t describe it. You were just horrible when you see it in it. You try to turn it over the smell so bad. I can see it the mole in the bathroom make you afraid to shower or pull off the clothes. Overall, the rate for the stay Especially for this occasion, what to sad To be so uncomfortable, and for the prices, prices are high but a hotel I Hilton garden inn she would be accommodated more cleaner please. I love the room, but I pray the next time I get a nice room like that it could be cleaner. I can understand the TV channels no, not really you got the prices that you pay, we should be able to watch TV at least something we like but taking a shower sitting in a chair walking around on the floor she’ll be comfortable

1. The TV channels , 2.my blind to the Window Needed repairing so no one never showed up until the last day so I had to sleep with all night.I mean a lot for life shining in my face because no one showed up to repair the blind we finally Stop someone in the hall to come to at least get it down. So We can rest that night without I’ll been in Georgia city shining all over us and we couldn’t sleep too much street lights street lights. 3. Bugs flying across the room, crawling in the bathroom 4. Very very dirty carpet the chair smell like I don’t know I can’t describe it. You were just horrible when you see it in it. You try to turn it over the smell so bad. I can see it the mole in the bathroom make you afraid to shower or pull off the clothes. Overall, the rate for the stay Especially for this occasion, what to sad To be so uncomfortable, and for the prices, prices are high but a hotel I Hilton garden inn she would be accommodated more cleaner please. I love the room, but I pray the next time I get a nice room like that it could be cleaner. I can understand the TV channels no, not really you got the prices that you pay, we should be able to watch TV at least something we like but taking a shower sitting in a chair walking around on the floor she’ll be comfortable

There was no early check in whatsoever. The pool was not open. The bar was very limited and the waitress, while nice, seemed to be inconvenienced by us. The breakfast setup was very confusing. There were quite a few homeless people across from the hotel in the park, which I understand isn't their problem but it didnt seem very safe. Even the waffle house (which was the only local dining option within walking distance - every other place we walked was closed) locked their doors at 8:30 next to them. The air conditioner in the hotel made sounds all night long. The hotel looked old and wore, definitely didnt seem as nice in the pictures - but I did see that there were going to be starting to remodel the facility later this year. Also- I'm not sure why they charge $10 to park there... it's not exactly like the area was high traffic...there was plenty of parking on the street directly in front of the hotel. Overall, I feel like it was a decent hotel but it wasn't any better than one I could have gotten a good deal cheaper...didnt stand up to "Hilton Standards" in my opinion.

There was no early check in whatsoever. The pool was not open. The bar was very limited and the waitress, while nice, seemed to be inconvenienced by us. The breakfast setup was very confusing. There were quite a few homeless people across from the hotel in the park, which I understand isn't their problem but it didnt seem very safe. Even the waffle house (which was the only local dining option within walking distance - every other place we walked was closed) locked their doors at 8:30 next to them. The air conditioner in the hotel made sounds all night long. The hotel looked old and wore, definitely didnt seem as nice in the pictures - but I did see that there were going to be starting to remodel the facility later this year. Also- I'm not sure why they charge $10 to park there... it's not exactly like the area was high traffic...there was plenty of parking on the street directly in front of the hotel. Overall, I feel like it was a decent hotel but it wasn't any better than one I could have gotten a good deal cheaper...didnt stand up to "Hilton Standards" in my opinion.

I reserved several rooms online (third-party). I tried to cancel the reservations using the "virtual agent". "Virtual agent" told me to contact hotel. I attempted to contact hotel via phone using two different numbers. One hotel clerk said that their number was for "reservations only". Hotel still charged me for NOT spending the weekend.

I reserved several rooms online (third-party). I tried to cancel the reservations using the "virtual agent". "Virtual agent" told me to contact hotel. I attempted to contact hotel via phone using two different numbers. One hotel clerk said that their number was for "reservations only". Hotel still charged me for NOT spending the weekend.

First time visiting Albany and well worth it.

First time visiting Albany and well worth it.

For the price of 247.00 very underrated and shabby decor

For the price of 247.00 very underrated and shabby decor

Staff as always was very polite and professional. Ann who works at the lobby bar/restaurant is THE BEST!! $10 a night parking is unreasonable for what is already paid for room. Should be free Continental Breakfast as with other major hotel chains.

Staff as always was very polite and professional. Ann who works at the lobby bar/restaurant is THE BEST!! $10 a night parking is unreasonable for what is already paid for room. Should be free Continental Breakfast as with other major hotel chains.

The bathroom was not clean to me

The bathroom was not clean to me

Outstanding service

Outstanding service