Service

This is a nice hotel with a great location but they have crazy admin struggles..For a start they cannot correctly charge breakfasts on hotels.com. Singles pay double, doubles pay correctly. They cannot even book a room via hotels.com if you choose three people and then try to add breakfasts. I reached out to them to try and resolve this and they just ignored me. We had three families with three people in our group. So we had to pay those breakfasts on arrival. Both mornings breakfast staff told them they didn't have breakfasts included. Would be a way better experience of they didn't make clumsy mistakes like this and actually cared about replying to guests.

Bathroom was unfinished. Towels were thin and old. Toiletries were subpar. Staff was dismissive and disinterested, even waiving a customer to cut in front of me. Bar staff made me wait 10 minutes for daily refill treatment, even with 3 workers present. Breakfast was terrible. This property and services should be considered Marriott properties. They

The AC Marriott was centrally located and the service was impeccable.Great service and will stay here again

The hotel was great, the amenities are good and the service was also great. The area was easily accessible from the hotel.

It was a nice hotel overall, the staff were really friendly and accommodating. I don’t know if it was just at the time but it was really dirty, there was construction near by and sewage must’ve opened up because it smelled terrible nearby outside. But other than that I really liked my stay here also wish they had bigger rooms for the people willing to pay extra

Amazing hotel, amazing staff, very convenient and safe area, hotel is connected to a police station so police are everywhere. Close to everything walking

I definitely recommend this place! Its clean, friendly, close to everything. The employees were so nice and helpful.

Amazing hotel. Everyone made our stay enjoyable. Close to main attractions. Good are.

Perfect location. Close to the old town and to the beach. The staff is very friendly. However there is no warm water in the shower.

This place is magical, close to the historical center, Marina and beaches. People working here is amazon, polite and always ready to help you. The parking is inside the building.

They over charged me and they didn’t even care . Run by very young staffs. Definitely not worth the price at all. Won’t recommend , I did stay to another hotel the next 4 days.

Everyone super friendly. Nice rooms with great AC!

We are glad we stayed at AC Hotel by Marriott in Santa Marta. The property is clean - service is amazing (more on that) - and the food was excellent. I was reluctant of the food based on the reviews however, my experience was 5 stars. The breakfast buffet and we had room service one night - all excellent. I would like to give Jonathan (Manager on Duty on 1/10/24). We had an issue in our bathroom with what we thought was a leak (turns out it was our own fault). We explained the situation to Jonathan and he presented us many options to make our stay more enjoyable - we took him up on his offer for room service for the night. His approach, empathetic listening, and act of service really summarizes our whole experience during our four night stay. As a result, we also decided to have a pool day and rent a cabana for a special occasion - the service was excellent and the experience was exactly what we had hoped for it to be. The property itself is walking distance to one of many beaches in Santa Marta, it is also close to supermarkets, bar, restaurants, everything you may need during your time in Santa Marta. If you are looking for a modern, clean, centrally located hotel with excellent service, you should consider AC Hotel in Santa Marta.

Location, look and service was great! The view was Majestic. The travel agency on the lobby was very helpful and got us just what we were looking for. Service at breakfast and dinner was terrific and food delicious. The only suggestion is keeping the pool open a bit longer as 7pm feels early to close

The hotel was clean and in a great neighbourhood. We were able to walk to the markets, bars, restaurants and the beach. The staff was friendly and the rooms were clean and maintained. I highly recommend staying at the AC!

Nice room. Good location

Staff was professional, helpful, and very friendly.

I loved the treat and note left by the staff they were so helpful on my trip !

Very good location, poor badroom space.

Clean and great stay in Santa Marta! Close to everything and safe to walk considering it’s right next to the police station

Great place to sleep and relax . Good service ,

great property. Staff is always attentive.

Good location and clean.

super nice and clean

Greeted with smiles and friendliness on the very first day and continued entire stay. Great staff working there. Helpful and take care of any concerns.

I emailed the manager twice during my stay and never got a response to the various issues. Housekeeping was great and got rid of the ants (first two days of 18). Front desk was pretty friendly and one woman in particular was fantastic - I told the manager in emails and received nothing back, sometimes front desk just one person and too busy. Getting ice and water was an issue, key access only for one floor my floor no ice or water. I am sure the restaurant got tired of me going there on the 4th floor from the 18th and they had to go and find some. Location was great, laundry service great, food hit and miss (IE great dinner one night, cold breakfast the next) Friendly staff on desk and security great and friendly. Gym lacked space, lacked even one bench for workout...lacked water and towels (finally they brought in water when I complained).

Overall a great stay

So room included parking but they had issues so they just made parking my problem each day with an argument vs then just solving what is there issue not mine. Also zero clue about security as security was rude and demanding about what room number we were when I have a key to access the hotel. Telling strangers your room not is not security! Ended in an argument. Super bad place to stay!!

Loved it

Quiet! Good views. Easy walk to restaurants. TERRIBLE room service. I had to go get towels and soap myself and had to have them put in my arms to get them

It