My favorite place to stay near Ayala

Good: Location next to the mall was ideal. Staff was extremely nice and helpful. Arranged a great tour and were always extremely welcoming. Pool and gym ideal for what i needed. Not good- only one bathroom had hot water in 2 br suite. No cable working. Would of been nice-to watch tv at end of day. Called the engineers, but stayed in residences and in two rooms no cable.

Its always good to stay at a place away from home

good

Friendly staff

Quest Serviced Residences are actually part of the Quest Hotel. These larger apartments are just on floors 19-25. When I was initially looking at locations, it appeared these were separately located properties. The rooms are very spacious and include amenities such as a kitchen, separate dining room table, bedrooms, and 2 baths (at least the one we stayed in). Location is adjacent to Ayala Mall. Check in is in the Business Area which is just around the corner from the main desk.

The location was great,, the staff was very nice, The room was clean, great food. Just a great experience

NO HOT WATER TO TAKE A SHOWER

Very convienent

The word "serviced" was lacking. The listing on hotels.com indicated the room included daily cleaning services. When I came back to my room on my first full day on Thursday, I was disappointed to have found my room wasn't cleaned. I called and requested to have my room serviced. The following three days, housekeeping did not come to service my room. It wasn't until I complained to the assistant manager that my room finally got cleaned daily. Also room service was not aware of the payment policies related to the type of room I had. Again, I had to have the manager address the issue. Then the air conditioning broke down in my room requiring them to transfer me to a different room and me to pack up all stuff. Once I got to the new room, I had to call and request them to provide toilet paper (none was in the room) and other bathroom essentials. The staff was responsive but it was frustrating to ask for items that should already be in the room (like toilet paper), and having strange people coming to your room. Each of whom kept asking if I was alone - a question a woman does not like being asked by male staff. It was creepy. Food wasn't that great either. Needless to say I will not be staying there again if I can help it.

The word "serviced" was lacking. The listing on hotels.com indicated the room included daily cleaning services. When I came back to my room on my first full day on Thursday, I was disappointed to have found my room wasn't cleaned. I called and requested to have my room serviced. The following three days, housekeeping did not come to service my room. It wasn't until I complained to the assistant manager that my room finally got cleaned daily. Also room service was not aware of the payment policies related to the type of room I had. Again, I had to have the manager address the issue. Then the air conditioning broke down in my room requiring them to transfer me to a different room and me to pack up all stuff. Once I got to the new room, I had to call and request them to provide toilet paper (none was in the room) and other bathroom essentials. The staff was responsive but it was frustrating to ask for items that should already be in the room (like toilet paper), and having strange people coming to your room. Each of whom kept asking if I was alone - a question a woman does not like being asked by male staff. It was creepy. Food wasn't that great either. Needless to say I will not be staying there again if I can help it.

Super generous staff and overall hospitality. Building is starting to show its age. Internet spotty at times. Had to move rooms 2x due to AC failure. Room Service forgot to submit an order once. Location is walkable to a large mall with shops and restaurant. Kitchenette was key (but missing some items, pots pans coffee maker, etc). Wished there was a hot tub too, however the pool area was nice and well maintained. Despite the blemishes the staff were extremely accommodating. I would return to Quest in the future! :)

The staff are courteous and very welcoming to the guests, excellent customer service, the bathroom in quest residences are outdated

The staff are courteous and very welcoming to the guests, excellent customer service, the bathroom in quest residences are outdated

1.location is okay, but the rout to the Ayala mall is not convenient, not short, not safe. 2. the room is shut down due to the power, not okay, we are shut down at least for 30 min, carzy! 3. can not earlier check-in and we have requested the a second room to be next to each other in advance, but actually only the same floor, not next to each other!

Location is excellent near mall and street food, the only complaint was not enough toiletries supplied or towels example , one small soap and one very small roll of TOilet Paper

Very big room with a nice view. Fantastic breakfast. Staff super friendly as always. One of the best hotels in the Philippines

Very big room with a nice view. Fantastic breakfast. Staff super friendly as always. One of the best hotels in the Philippines

Beautiful appartments and spacious

Beautiful appartments and spacious

The residences are really a good deal and great comfortable home away from home

The residences are really a good deal and great comfortable home away from home

I found the property to be clean, roomy, accommodating and very hospitable. As well as reasonably well located. The only drawback was the very slow internet. Also, I forgot a plug-in battery charger in the apartment. I called about getting it back but got no return call.

Service was great. Place is pretty clean compare to most of the hotels in the area

Excellent staff at hotel very friendly. Always greeted with a smile. Love this place would highly recommend.

First off the room was huge, so my first impression was outstanding. Then came the issues. This review is for two different trips, 4 nights and 3 nights, but for the same room type over the period of two weeks. The location is great, right across from the Ayala mall. The breakfast buffet is at your own risk. I got sick on two different occasions. Also, there is limited hot water for the showers and if you are staying on a high floor; only two of the 4 elevators work. So you could be standing downstairs for 5 minutes or more depending on how crowded it is because the two elevators you can't use will keep coming down. Also my first room on the 19th floor had a tremendous odor that made you gag whenever you went into the bathroom. btw, my room had two bathrooms, so I could just use the other one. Also the safety box didn't work...but this room was far better than the second room on the 23rd floor. They locked the door to the washer and said I couldn't use it even though the listing said it had one....eventually after 8 hours, they opened the room, but there was no power. An electrician came up and fixed the power, but shortly afterwards, the light in the second bathroom blew-up injuring myself and knocking out the power to half the room. This could just be my misfortune, but I stayed in two different rooms an can definitely say, for the price there are much better options in the area. i.e. Mandarin Plaza (comparable price) or Red Planet (cheaper). fyi, room wifi is horrible.

First off the room was huge, so my first impression was outstanding. Then came the issues. This review is for two different trips, 4 nights and 3 nights, but for the same room type over the period of two weeks. The location is great, right across from the Ayala mall. The breakfast buffet is at your own risk. I got sick on two different occasions. Also, there is limited hot water for the showers and if you are staying on a high floor; only two of the 4 elevators work. So you could be standing downstairs for 5 minutes or more depending on how crowded it is because the two elevators you cant use will keep coming down. Also my first room on the 19th floor had a tremendous odor that made you gag whenever you went into the bathroom. btw, my room had two bathrooms, so I could just use the other one. Also the safety box didnt work...but this room was far better than the second room on the 23rd floor. They locked the door to the washer and said I couldnt use it even though the listing said it had one....eventually after 8 hours, they opened the room, but there was no power. An electrician came up and fixed the power, but shortly afterwards, the light in the second bathroom blew-up injuring myself and knocking out the power to half the room. This could just be my misfortune, but I stayed in two different rooms an can definitely say, for the price there are much better options in the area. i.e. Mandarin Plaza (comparable price) or Red Planet (cheaper). fyi, room wifi is horrible.

I absolutely enjoyed my stay at the Quest Residences. Having the preference between their hotel rooms or the residences, I would choose the residences as the rooms were ample and spacious to move around freely and feel at home.

The Quest Serviced Residences was perfect for your stay in Cebu. Location wise in the city and also only 2 mins walk to Mall . The staff are fantastic. Friendly service with a smile . The 2 bed rooms apartment was clean with great facilities. We have stayed previously at Quest in 2014 and I have re booked again at Quest next week for our last few days before leaving Cebu .

The Quest Serviced Residences was perfect for your stay in Cebu.Location wise in the city and also only 2 mins walk to Mall . The staff are fantastic. Friendly service with a smile . The 2 bed rooms apartment was clean with great facilities. We have stayed previously at Quest in 2014 and I have re booked again at Quest next week for our last few days before leaving Cebu .

Loved the area, had an amazing mall right next to us. It was central enough, but not in the middle of the hustle and bustle.

Loved the area, had an amazing mall right next to us. It was central enough, but not in the middle of the hustle and bustle.